RonnieUK Posted March 9, 2011 Report Share Posted March 9, 2011 On updating to Desk Software Version : 6.1.0 18/2/2011, our venues Leapfrog 48 freezes with a black screen and a central X when I open the PGM WIN window then open any other window. This also happens if I click the close button on the window with the mouse. Ron Johnson Quote Link to comment Share on other sites More sharing options...
Jon Hole Posted March 10, 2011 Report Share Posted March 10, 2011 Hi Ron, Can you go into SETUP > Files > Desk Information and confirm that the 'Software Version' is 6.1.0? This was a bug that a few users found in Version 6, and that was fixed for 6.1, so I am wondering if the new software hasn't installed properly for you. Many Thanks Quote Jon Hole Global Product Manager, Systems and Control Link to comment Share on other sites More sharing options...
RonnieUK Posted March 10, 2011 Author Report Share Posted March 10, 2011 I`m at that venue tomorrow, I`ll download the current version again and install it before the show. I`ll get back to you, Thanks Quote Link to comment Share on other sites More sharing options...
RonnieUK Posted March 12, 2011 Author Report Share Posted March 12, 2011 I downloaded and installed the latest version of the OS. The desk still crashes when flipping between PGM Win and others but now it doesn't crash everytime but often enough to make it not worth risking the software. Luckily I have an older version of the software on USB stick which I have reverted back to for now. Quote Link to comment Share on other sites More sharing options...
Kirkup_xp Posted March 12, 2011 Report Share Posted March 12, 2011 Hi Ronnie When the desk crashes, does it offer to save a debug file to the USB stick when you reboot? If so, could you send us this, as this contains a lot of useful information in trying to track down what is causing this. Thanks, Quote Peter Kirkup Link to comment Share on other sites More sharing options...
RonnieUK Posted March 14, 2011 Author Report Share Posted March 14, 2011 Will do Peter, but I`ll have to wait till I have time without a performance, I don't want to risk a lock up mid show. In the meantime I`ll stick with the old version of the OS Quote Link to comment Share on other sites More sharing options...
RonnieUK Posted March 27, 2011 Author Report Share Posted March 27, 2011 Debug file sent 27.3.11 Quote Link to comment Share on other sites More sharing options...
Tribute Posted March 30, 2011 Report Share Posted March 30, 2011 Hello Jon, Our Leap Frog 48 also show this failure after updating OS to 6.1.0 18/2/2011. The Console Freeze when i push the "pgm win" button, and show a central X in the middle of our VGA Display. I have a debug file on my USB-Stick, so i can send it to you. Thanks, Andy Quote Link to comment Share on other sites More sharing options...
Jon Hole Posted April 12, 2011 Report Share Posted April 12, 2011 Hi Andy, A couple customers have found this problem. We are working on a new release of ZerOS, which when it's released should solve this problem. If I can be of any other help, please don't hesitate to contact me. Many Thanks Quote Jon Hole Global Product Manager, Systems and Control Link to comment Share on other sites More sharing options...
RonnieUK Posted September 23, 2011 Author Report Share Posted September 23, 2011 Just updated to OS 7.1 and the desk still crashes when the pgm window key is pressed. Quote Link to comment Share on other sites More sharing options...
Kirkup_xp Posted September 28, 2011 Report Share Posted September 28, 2011 Hi Ronnie Can you try version 7.2? Quote Peter Kirkup Link to comment Share on other sites More sharing options...
RonnieUK Posted September 30, 2011 Author Report Share Posted September 30, 2011 Hold on... My mistake it was 7.2, the one you released on 21.09.11 Quote Link to comment Share on other sites More sharing options...
Kirkup_xp Posted September 30, 2011 Report Share Posted September 30, 2011 Hi Ronnie Do you have a copy of your show file? Does this happen if you start with a blank show file? What options do you have enabled in the Program Window? We're unable to recreate this here at the moment. Peter Quote Peter Kirkup Link to comment Share on other sites More sharing options...
RonnieUK Posted October 1, 2011 Author Report Share Posted October 1, 2011 The desk is back on an early version of the software. I`ll download a copy of the current showfile when Im in next week, and forward it to you. Quote Link to comment Share on other sites More sharing options...
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