pierotec Posted November 12, 2008 Report Share Posted November 12, 2008 Hi, i have made an update from version 4.3.0 to 4.4.0. Now the frog2 crashes very often (cross on the screen1) with the previous release 4.3.0 not happening. What can i do ? Can i make a downgrade to version 4.3.0. to see if it should be better. You can also load show saved with functionality asclusive of OS 4.4.0 on OS 4.3.0 Thanks for the answers Piero Quote Link to comment Share on other sites More sharing options...
Kirkup_xp Posted November 13, 2008 Report Share Posted November 13, 2008 Hi Pierotec Can you give me an example of what is causing the crashes. Also, if the desk is generating debug files, please email these to me - pkirkup@Zero88.com - we can extract a lot of information from these files which helps us fix the crashes. I hope we can get these problems sorted for you quickly - you should be fine downgrading to 4.3.0 if you want to, and the show files should load okay (any new functionality, such as colour pickers, will of course be lost). Regards, Quote Peter Kirkup Link to comment Share on other sites More sharing options...
pierotec Posted November 13, 2008 Author Report Share Posted November 13, 2008 Thank you, I will do tests to see if there is a special command line that triggered the crashes. I did not understand when the desk has created the file debug, where can I find this file? Piero Quote Link to comment Share on other sites More sharing options...
Kirkup_xp Posted November 13, 2008 Report Share Posted November 13, 2008 Hi Piero When you reboot the desk after a crash, it should offer you the opportunity to save a debug file to a USB stick. This debug file helps us work out what is causing the crash. Hope this helps, Peter Quote Peter Kirkup Link to comment Share on other sites More sharing options...
pierotec Posted November 17, 2008 Author Report Share Posted November 17, 2008 Hi, after the crash the desk does not generate debug file, The crash is systematically with this line example: 1,enter,control wheel 2,enter,control wheel 3,enter,control wheel 4,enter,control wheel 5,enter,control wheel 6,enter,control wheel 7,enter,control wheel 8,enter,control wheel 9,enter,control wheel 10,enter,control wheel this sequenze is exemple, after the 9 - 10 call fixture, the desk go in crash. Can you confirm this with release 4.4.0? Thank Quote Link to comment Share on other sites More sharing options...
Kirkup_xp Posted November 17, 2008 Report Share Posted November 17, 2008 What are your fixtures 9 & 10? Could you send me a show file with the above example, so that I can try it out on a desk here? peter.kirkup@cooperindustries.com Thanks Quote Peter Kirkup Link to comment Share on other sites More sharing options...
pierotec Posted November 17, 2008 Author Report Share Posted November 17, 2008 Hi Peter, maybe I expressed myself badly, try to recall a sequence of ten fixture any, one by one and change the parameters with the control wheels (as the exemple that I did in the previous post). In this way my desk goes in crash. Thank for answers Piero Quote Link to comment Share on other sites More sharing options...
Kirkup_xp Posted November 19, 2008 Report Share Posted November 19, 2008 Hi Piero As we can't get this to recreate here, we believe this might be something in your show file - please could you email a copy to me (peter.kirkup@cooperindustries.com) so that we can try it in house. Thanks, Quote Peter Kirkup Link to comment Share on other sites More sharing options...
pierotec Posted November 21, 2008 Author Report Share Posted November 21, 2008 Hello, I recharged the previous release 4.3.0 and the problem is resolved. Someone found the same problem with the release 4.4.0.? piero Quote Link to comment Share on other sites More sharing options...
Kirkup_xp Posted November 27, 2008 Report Share Posted November 27, 2008 Version 4.4.4 has been released today which fixes a number of crash problems found in 4.4.0 - we'd urge all users to update to the latest version. Regards, Quote Peter Kirkup Link to comment Share on other sites More sharing options...
pierotec Posted November 27, 2008 Author Report Share Posted November 27, 2008 Thanks Piero Quote Link to comment Share on other sites More sharing options...
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