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pierotec

Frequent crashes

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Hi, i have made an update from version 4.3.0 to 4.4.0. Now the frog2 crashes very often (cross on the screen1) with the previous release 4.3.0 not happening.

What can i do ? Can i make a downgrade to version 4.3.0. to see if it should be better. You can also load show saved with functionality asclusive of OS 4.4.0 on OS 4.3.0

Thanks for the answers

 

Piero

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Hi Pierotec

 

Can you give me an example of what is causing the crashes. Also, if the desk is generating debug files, please email these to me - pkirkup@Zero88.com - we can extract a lot of information from these files which helps us fix the crashes.

 

I hope we can get these problems sorted for you quickly - you should be fine downgrading to 4.3.0 if you want to, and the show files should load okay (any new functionality, such as colour pickers, will of course be lost).

 

Regards,

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Thank you,

I will do tests to see if there is a special command line that triggered the crashes. I did not understand when the desk has created the file debug, where can I find this file?

 

Piero

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Hi Piero

 

When you reboot the desk after a crash, it should offer you the opportunity to save a debug file to a USB stick. This debug file helps us work out what is causing the crash.

 

Hope this helps,

 

 

Peter

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Hi,

after the crash the desk does not generate debug file,

The crash is systematically with this line

example:

1,enter,control wheel

2,enter,control wheel

3,enter,control wheel

4,enter,control wheel

5,enter,control wheel

6,enter,control wheel

7,enter,control wheel

8,enter,control wheel

9,enter,control wheel

10,enter,control wheel

this sequenze is exemple, after the 9 - 10 call fixture, the desk go in crash. Can you confirm this with release 4.4.0?

Thank

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Hi Peter,

maybe I expressed myself badly, try to recall a sequence of ten fixture any, one by one and change the parameters with the control wheels (as the exemple that I did in the previous post). In this way my desk goes in crash.

 

Thank for answers

Piero

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Hi Piero

 

As we can't get this to recreate here, we believe this might be something in your show file - please could you email a copy to me (peter.kirkup@cooperindustries.com) so that we can try it in house.

 

Thanks,

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