Software Upgrade

[sicole]

Hi

 

Currently running 2.15 on the desk and have downloaded version 3, followed the instructions given, the installation program erases the USB pen drive (I am using the Zero88 supplied one), copies the software onto it, when I power up the desk, no matter what USB port I use, the desk does not boot into the Software Update Application it just hangs at the initial splash screen with frogs jumping around the displays.

 

Have tried this several times - any ideas guys and how I can update the software?

 

Thanks - Si

[Sparky]

do you have a monitor attached to the desk?

[sicole]

Yes I do

 

Thanks - Si

[Pickman]

Hello Sicole,

 

It shouldn't matter which USB port you use.

 

Does the desk boot up properly afterwards, even though it should be in the update software?

 

Have you downloaded the new 4.3.0.0? There was an older update that didn't work. When you install the program on your USB, does a box appear saying something about making a partition or something (I cant remember exactly what it asks)? You need to say yes as some USB sticks are not recognised by the desk unless this has been done. After that it should work.

 

If it doesn't try using another USB pen drive and do all that same things.

 

I hope this helps.

[Kirkup_xp]

As others have said, make sure you've set the Active Partition using the tool (it'll warn you if its not set).

 

On the USB stick you should see a single folder labelled "install", when browsing from a normal windows screen.

 

When you boot the desk, do you see a "Loading... Stage2" text appear briefly on the monitor?

 

Let us know how you get on,

 

 

Peter