installing on desk

[Carwyn]

trying to install software on desk. followed instructions opend application and run it onto usb stick then put it into desk and turned the desk on and the desk wont open it up and install it any pointers asap

 

Thank you

 

Carwyn

[DSA]

Have you tried updating with a different USB stick?? For some reason, some types don't seem to work very well.

 

David

[Carwyn]

i am updating with the usb stick supplied with the desk

 

thanks

[Kirkup_xp]

The problem is most likely that the USB stick does not have the active partition set, and so cannot be booted by the desk. We have updated the Software Installer tool to ensure that the active partition is now set on the USB stick.

 

Please download the Software Installer tool again (CLICK HERE) and re-install to your USB stick. Then proceed with the desk upgrade in the usual way.

 

The desk software is unchanged and remains at Version 3.0, the only changes are in the Software Installer. If you have already successfully installed Version 3.0, then your USB stick already has the active partition set and you do not need to update with this version.

 

Let us know how you get on.