Jump to content
Vari-Lite Controls Support Forum

Desk repeatedly crashed


Lxsparks

Recommended Posts

Hi,

 

I had an interesting fault last night while programming a show. Having to re-do a chase from scratch I deleted the existing memory which contained the chase and programme the first step. When I came to record the second step and select the "Turn current memory into a chase" button the system crashed. After rebooting the desk I found that the memory I was working on did contain the first programmed step and nothing seemed to have been affected. So I repeated the procedure - deleted the memory and reprogrammed it and again when it came to "Turn memory into a chase" it crashed! :blink:

 

I decided second time third time round to delete that particular memory again but this time add in a point cue and saved my chase there.

 

Very odd.

 

Matthew

Link to comment
Share on other sites

Hi Matthew

 

A couple of things to check - first of all, are you running the latest versions on the desk (version 4.0.10 Operating system and Desk Software 4.2.15) - you can see this in Desk Information in Setup/Files

 

When the desk crashes, it generates a debug file which it'll ask you to save to a USB stick when you reboot. If you have any of these (called debug.dat) can you email them to me - pkirkup@zero88.com - and we'll have a look at them. A copy of the show file would also be useful.

 

Sorry to hear you've had problems with crashing,

 

 

Peter

Peter Kirkup

Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

Loading...
×
×
  • Create New...

Important Information

We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.