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Wim

Frog fails

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Hello, who can help??

By turning on the frog table all the LED`s are burning and two red stripes on the display , the communication between the table and the dimmerpacks are gone.

Is there a reset button??

Wim

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Hi Wim,

 

Can you tell us what is displayed on the external VGA monitor? This will help in isolating the problem. Also if you can PM me the serial number of your desk, that would be helpful.

 

Regards,

 

Paul.

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Hi Wim,

 

Can you tell us what is displayed on the external VGA monitor? This will help in isolating the problem. Also if you can PM me the serial number of your desk, that would be helpful.

 

Regards,

 

Paul.

 

Hello Paul,

The serialnumber 0073001 xxxxxxxx

On the screen shows: Zero 80 operatingsystem V 11.0.1

C12/6/2002 9:33.06

Copyright 2002 Zero 88 lighting Ltd

With kind regards

Wim

Moderation: serial number removed.

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Hi Wim,

 

The date on the operating system is that of version 6.2. If it's stuck at this point, one possible reason is that the software stored on the desk has somehow become corrupted and needs reinstalling.

 

6.2 is quite an old version now. It would be worth downloading the latest from our website (CLICK HERE) and installing it on the desk. Instructions HERE.

 

If that doesn't sort the problem out, then most likely a fault has developed with the desk. If this is the case, act quickly, since you only have a few weeks left on your 3 year warranty! Get the desk back to your dealer or give Keith in our service department a call to arrange a repair.

 

Is anything displayed on the LCD on the desk by the way?

 

Regards,

 

Paul.

 

edit: fixed links

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I'd presumed originally that "two red stripes on the display" referred to the submaster page display, not the main LCD. But now I'm very confused :?

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I'd presumed originally that "two red stripes on the display" referred to the submaster page display, not the main LCD. But now I'm very confused :?

 

Hello Paul, indeed the "stripes" are black, wrong info.

We have send the frog to the firm Rolight and the error was the CPU.

Thanks for your remarks

With kind regards

Wim

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