Benjamin Newton Posted June 30 Report Posted June 30 Hello I've just upgraded an S48 to the latest version (I did an S24 just prior with no issues) and as it was finishing I received the error messages "Unable to move system files", "Upgrade failed" and "The upgrade failed during a critical phase of the process, the software installation may be corrupt." I then restarted the desk as requested, updated the co-processor and restarted again. Everything looks fine, the Software version is 7.14.3. Do I carry on as normal or should I be worried? Kind Regards Benjamin Quote
Edward Z88 Posted June 30 Report Posted June 30 Hi Benjamin, If these errors appear, and the console is switched off and on again, the console will usually reboot into the previously installed version. However as your console has booted into ZerOS 7.14.3, this confirms the software installation completed successfully. The installer must have encountered an issue right at the end whilst it was wrapping things up. The only thing I’d check is going into Setup > Add Fixtures, to check the fixture library is installed. If it is, then you can ignore those errors. Edward Quote Edward Smith Product Specialist Email Support
Benjamin Newton Posted July 2 Author Report Posted July 2 Hello Edward All looks good. Many thanks for your reply. 2 Quote
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