Niels-Oliver Harfst Posted June 24 Report Posted June 24 Hello, I have the following problem with my FLXS24, which I purchased in 2021. After the console worked for a previous Revue performance, the screen failed to start the next day, while the console otherwise functions normally. The faders and fader lamps work, as does the digital interface via the iPad apps. The day after, the screen intermittently worked again, so I reset the console to factory settings and installed the latest software update. However, when I tried to use it again a few days later, the screen failed to work again. After a restart and some time without power, everything functioned normally for a short period, then there was a white screen for a few seconds, and the screen shut off completely again. The rest of the console continued to work normally. Is it possible to connect the console to an external regular monitor without a working screen, or do you have any other ideas? Thank you in advance for your help! Quote
Edward Z88 Posted June 24 Report Posted June 24 Hi @Niels-Oliver Harfst Welcome to the forum. Thank you for your description of the issue. The first thing to look at would be the internal touchscreen ribbon cable that plugs into the processor. This intermittent behavior could suggest the touchscreen is not connected correctly. Please email a photo of your console's serial number to support@zero88.com, and we can then confirm whether the console is in warranty. If it is out of warranty, we can provide instructions on how to open the console. 58 minutes ago, Niels-Oliver Harfst said: Is it possible to connect the console to an external regular monitor without a working screen FLX S24 does not have an external monitor output. Please let us know if you have any questions. Quote Edward Smith Product Specialist Email Support
Niels-Oliver Harfst Posted June 24 Author Report Posted June 24 51 minutes ago, Edward Z88 said: Please email a photo of your console's serial number to support@zero88.com Hi, thanks for the fast answer! Which of the numbers is the Serial number 😅? Edit: Nevermind, I think I got it. Quote
Edward Z88 Posted June 24 Report Posted June 24 3 hours ago, Niels-Oliver Harfst said: Hi, thanks for the fast answer! Which of the numbers is the Serial number 😅? Edit: Nevermind, I think I got it. Thank you for emailing the photo of the console's serial number. We will be in touch. Quote Edward Smith Product Specialist Email Support
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