Desk stopped with error during show

[UMB]

My SolutionXL stopped working the Playbacks during a Theater. All the preset-faders with Halogen-Spots worked but I couldn't change the page of the playbacks and some playback-faders didn't work any longer.

The only option was to restart. After that two playbacks on Page 20 had 100%, but I put them down and could continue.

Can someone help, what was the problem? The file with the report is attached.

Thanks!

debug_23-3-2024_12-40-55.zdb

[Edward Z88]

Hi @UMB

Thank you very much for the debug file from your console. Sorry to see you encountered this error.

Your console is running ZerOS 7.9.2 software, which is several versions out of date. I would therefore recommend updating your console's software.

ZerOS 7.14.3 is the latest software, and can be downloaded from the link below...

https://www.vari-lite.com/global/products/zeros-software

Please read through the release notes on this webpage from ZerOS 7.9.2 through to ZerOS 7.14.3, to ensure you're up to speed with the various improvements and new features.

Please let us know if you have any questions.

[UMB]

Hi Edward,

thank you for the quick answer!

I prefer to run the desk with ZerOS 7.9.2 because it is the laters version with an existing user manual for the Solution series. Later versions changed the edit-fixtures menu. I had already installed ZerOS 7.14.3 but it was to difficult to find out how to programm all the patchings and playbacks so I switched back to 7.9.2.

Do you really mean the error is caused by the old ZerOS version?

Greetings from south Germany!

And thank you.

[Edward Z88]

5 hours ago, UMB said:

Do you really mean the error is caused by the old ZerOS version?

That is correct. 

5 hours ago, UMB said:

Later versions changed the edit-fixtures menu. I had already installed ZerOS 7.14.3 but it was to difficult to find out how to programm all the patchings and playbacks so I switched back to 7.9.2.

These changes are covered by the “ZerOS” manual which is available here…

https://www.zero88.com/manuals

When on this page, change the language drop-down at the top to “English”. You can then click and view the “ZerOS” manual. 

Hope this helps.

[kgallen]

1 hour ago, Edward Z88 said:

https://www.zero88.com/manuals

Off topic.

I thought I'd be my usual pain and "stress test" the website.

I went to the above link.

I went to "VISIT OUR A-Z OF LEGACY PRODUCT MANUALS"

I clicked "Entertainment Controls"

I selected Product Sub Type=Lighting Consoles, I left Product Type at Entertainment Controls, I left Product Familty at All, I set Status=Discontinued

I got "The filter criteria you have selected did not deliver any results"

So where are my Frog, Jester, Orb, Solution, Level series, Alcora, Elara, Sirius manuals?

Yes I'm sure you could give me a link - that's not the point, why doesn't this search, having followed the route given by the website, yield all of these juicy manuals for discontinued product?

Yes I know I'm a PITA, but you've known that for years... 😁