Console freezes

[Zulu]

Hi,

I have an FLX S24 running Zeros 7.13

Last night, during a tech rehearsal for our up coming show, I experienced several “console freezes”, where the lighting on stage would remain at the current state, but the desk is completely unresponsive. Advance the cue, adjust the slider levels, switch between page 1 and page 2 etc . . . Nothing.

i rebooted, and the problem was fixed, but returned soon after. Occasionally, after a few minutes of “freeze”, the desk would come back to life after a flash of lights across the desk sliders (similar to during boot up).

I must resolve this before we go live on Saturday !!.

I wondered about a software bug.  Any thoughts?

thanks, Zulu

[Edward Z88]

Hi @Zulu

36 minutes ago, Zulu said:

Last night, during a tech rehearsal for our up coming show, I experienced several “console freezes”, where the lighting on stage would remain at the current state, but the desk is completely unresponsive. Advance the cue, adjust the slider levels, switch between page 1 and page 2 etc . . . Nothing.

Really sorry to hear you have encountered this.

33 minutes ago, Zulu said:

i rebooted, and the problem was fixed, but returned soon after. Occasionally, after a few minutes of “freeze”, the desk would come back to life after a flash of lights across the desk sliders (similar to during boot up).

If you see the LEDs below the faders flashing, this means the front panel has lost connection to the processor. This could suggest the console has encountered a power issue.

If you have USB devices connected, try unplugging these, and see if this behaviour continues. If this seems to solve the issue, this could suggest one of the USB devices was causing the issue. Please ensure you are also using a genuine FLX S PSU. Please send us an email to support@zero88.com, and we can continue to troubleshoot this.

[Zulu]

Hi, Ed

thanks, I'll correspond via email.