Going Bonkers...

[O Thompson]

Morning all,

 

I've recently updated the firmware on my FLX console. It was a pretty significant jump, having not updated for the past 2 years...

I now have some odd behaviours that i can't explain, and the only way to resolve them is to clear the desk and reprogram (which i am trying to avoid). I'll try to explain this as best i can.

 

Some context... I have a generic show file that is used for most events in the venue. This worked fine prior to the update, and also worked find via capture after the update. i have a mixture of dimmed fixture (DMX 7-24), LED's and non dims (DMX 1-6) added to the console with a number of playbacks to control them. I have also programmed all RGB LED fixtures to allow for colour mixing. The non dims are set to "on" as default, so they come on when the console is powered up. 

The odd behavior is that none of the fixtures seem to work via playback or as individual channels. The non dims are also now "off" despite showing as on, and oddly they will trigger on then off at random DMX value when using the control wheel for the load of each non dim channel (CH 2371-2376). Furthermore, when using alternative channels, such as the dimmed fixtures (CH 7-12), the non dims trigger on and off at random values when the dimmed fixture channel faders are raised / lowered... but the dimmed fixtures dont function and are not on the same DMX address.

If I clear all playbacks and fixtures, and add JUST my dimmed fixtures again, despite having different dmx addresses, the non dims and the dimmed fixture go to full as soon as they are added. However when i hit setup, the non dims go off and the dimmed fixtures act as expected. I can repeat this process with other fixture, and the non dims always seem to be triggered on with any dmx value / fixture i add, until i hit setup and return to show control.

If i fully clear the desk and start from scratch, i intermittently get the same issue, but it seems to only affect the non dims when i add the first lot of new fixtures, after hitting setup once to return to show, and then go back to add fixtures again, i don't seem to have the same fault. Has anyone else experienced a similar issue? 

 

I have attached the show file in case there is something there that is off, if anyone has the time or inclination to take a look...

 

Kind Regards

Olly

 

Generic 2024.zos

[Edward Z88]

Hi @O Thompson

Hope you're well.

Based on your description of the odd behaviour, it sounds like there are two consoles active, both trying to control the same lights, resulting in a data conflict.

1 hour ago, O Thompson said:

The non dims are also now "off" despite showing as on, and oddly they will trigger on then off at random DMX value when using the control wheel for the load of each non dim channel (CH 2371-2376).

Thank you for attaching your show file. I have checked the DMX output from your show file, and can confirm that in ZerOS 7.14.3, DMX channels 1 thru 6 are constantly outputting at full as expected.

I noticed in your show file that DMX, sACN, Art-Net, and CITP are all enabled. Are you using all four protocols simultaneously? If you are only using sACN for example, please ensure Art-Net and CITP are disabled.

1 hour ago, O Thompson said:

I've recently updated the firmware on my FLX console. It was a pretty significant jump, having not updated for the past 2 years...

Would you happen to know which version you were previously running? If you have a show file that was saved on your console prior to the update, please send this to me, as this will include information on the software version it was saved in.

Please let me know if you have any questions.

Edward

[O Thompson]

Thanks for the response Edward, i hope you are well too?

Please see an older show file attached.

 

I have disabled all of the protocols except dmx, with no change. We have no other consoles (digital or otherwise) connected...

Generic 2023.zos

[Edward Z88]

I'm very well thank you.

1 hour ago, O Thompson said:

Please see an older show file attached.

Thank you for the show file. This show file was saved in ZerOS 7.13, so the version jump is not of particular note.

1 hour ago, O Thompson said:

I have disabled all of the protocols except dmx, with no change. We have no other consoles (digital or otherwise) connected...

Very strange. Not sure what's causing this behaviour on your system. I am unable to replicate the issue with your show file.

It may be easiest to troubleshoot further over the phone/MS Teams. Please send us an email to support@zero88.com, and we can then arrange a time to investigate further.