Jump to content
Zero 88 Community Support Forum

How about putting up a chat function in here ?


Recommended Posts

  • 11 months later...

Nice idea but who is going to be on the other end of it to answer the questions? I'm sure the guys in the Support department have got better things to do than sit around waiting for a 'chat'. And don't forget that Zero sell all over the world; should they man it 24/7?

Link to post
Share on other sites

We were discussing this issue yesterday and basically Brian has hit the nail on the head here :)

 

We try our best to reply to new posts as quickly as possible but all of the support staff here have a number of important tasks that take up most of our working days. Monitoring, administration, moderation and replying to posts on these forums is not the job of a single person and is usually carried out during normal working hours.

 

The majority of our time is spent specifying, designing, implementing, testing, reviewing, fault-finding, servicing, repairing and documenting a wide range of products - so that you have these products to ask questions about :P

Link to post
Share on other sites

well said K-Nine - also many chatrooms ( unless made specifically private are open to all, not very useful for lighting needs really?

indeed many are full of hackers. as has been said it is probably easier to post a topic here because if there is no one on the chatroom you will have to continually visit until there is someone there where as if you post on the forum it can be moderated and viewed at any time. then you only have to visit twice, once to post the thread and once to read all the helpful replies!

Link to post
Share on other sites
×
×
  • Create New...

Important Information

We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.