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daoops

How about putting up a chat function in here ?

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How about setting up a chat function here so that people that needs help can actually chat with a person that is avaiable on the forum, instead of waiting for an answer. logging in and out all the day

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Nice idea but who is going to be on the other end of it to answer the questions? I'm sure the guys in the Support department have got better things to do than sit around waiting for a 'chat'. And don't forget that Zero sell all over the world; should they man it 24/7?

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We were discussing this issue yesterday and basically Brian has hit the nail on the head here :)

 

We try our best to reply to new posts as quickly as possible but all of the support staff here have a number of important tasks that take up most of our working days. Monitoring, administration, moderation and replying to posts on these forums is not the job of a single person and is usually carried out during normal working hours.

 

The majority of our time is spent specifying, designing, implementing, testing, reviewing, fault-finding, servicing, repairing and documenting a wide range of products - so that you have these products to ask questions about :P

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well said K-Nine - also many chatrooms ( unless made specifically private are open to all, not very useful for lighting needs really?

indeed many are full of hackers. as has been said it is probably easier to post a topic here because if there is no one on the chatroom you will have to continually visit until there is someone there where as if you post on the forum it can be moderated and viewed at any time. then you only have to visit twice, once to post the thread and once to read all the helpful replies!

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