Jon Hole

Hi Eji, To record everything as you see it on stage (ie... including submasters) you need to ensure that Smart Tag is 'on'. On the Leap Frog, this is on one of the MultiFunction Buttons when you press 'Special'. Hope this helps,

Although I see why this would be a useful feature, I also see several 'problems' it could bring. I think several users could start getting confused as to what button is doing what, and hence making mistakes etc. How does a user who didn't program the console know how each button is set up to function? Should a solo channel take out latched channels or leave them in? The Jester is designed to be a very simple, visual desk. I think adding levels of complexity in like this should be left to our higher end consoles. A not-great work around, if you need something to imitate 'latching', would be to press and hold the flash button while pushing the fader up. I hope this helps explain both points of view!

Hi Brian, The flash mode is a global setting across the desk. Cheers

Have you tried downloading the 3.0 JesterML Operating System? It's available as a direct download here and instructions here

Hi Guys, The new ZerOS software is not fully supported on the older Frog 2 consoles, as the hardware can't support it all. There are two options to fully run 5.4: there is an upgrade kit available to replace the hardware inside the desk, or alternatively it's time to look at replacing the desk to a newer generation Frog 2, Leap Frog or ORB (soon, ORB XF). Your local dealer can give you more information, including prices, for both these options. Cheers

How many USB ports are on the front panel of your Frog 2? One or two? Could you PM or email me the serial number of your desk please? Cheers

Hi Ian, I know this is all basic stuff, so sorry, but does the USB stick work fine in a computer / laptop, and have you tried formatting the USB stick? Cheers

There is no way to directly change the speed of a chase by a cue. However, if you created the chase through the effects engine, you could then slow down and speed up the effect, which would continue to run uninterrupted, just with your new speed setting. Hope this helps to solve your problem?

Hi Marc, Sorry you've been having problems. I can't find any other reports of this problem on our systems. If you create a new show, and turn off / on the desk, do you loose that new show? Cheers,

Sorry Chris - can I just confirm exactly what you want to do so I don't give you the wrong info?! You have a chase at 80 BPM (beats per minute). You then want to press 'GO' (Cue 2), and for that chase to slow down to 20BMP, but to continue 'uninterrupted'? Cheers,

Thanks for your suggestion MaryOhNet, I have saved this in our database, under issue ID ZOS-3093, for consideration in a future software update. Many Thanks

Hi TataGoc, There is no way to switch the DMX channels around, this is hard coded onto the Lighting Fixture itself. However, the manual is showing that the strobe channel will stay 'open' whilst on 0 or 1 (out of 255), so I suggest you move up the strobe channel just slightly so it's showing '1' instead of being completely down, and hopefully this should solve your problem? Please let me know if this doesn't, and we'll work out another method of attack! Many Thanks

Hi Ivan, Sorry about the problems - as Pete says above, this will be fixed in the next release of ZerOS. For now, if you need the fix before then, please contact Pete for the latest Beta release. Many Thanks

Hi Guys, What version of software are you running on your desk? Please ensure it is version 5.4 of ZeroOS which is downloadable here Is your problem with the iPhone / iPod Touch / iPad remote, or the Windows Mobile version? Cheers,

At present we don’t have a timescale for the next release of our Jester TL / Xtra software, but keep checking back as we will post news here once we have any information. We’ve logged your ideas into our database and we regularly evaluate any future ideas, which will include your feedback. Cheers

Hi Danny, Did you ever solve this problem? Sounds like a possible key got stuck when you opened up the board? Cheers

Hi kbonnici, You need to use a chilli rs232 node. The sequence runs as follow: pc > rs 232 node > rj 12 cable > dimmer rj 12 connection. Without the node the network traffic will collide giving the error messages. Part code 01-211-00 chilli RS 232 link. List cost £255. You can purchase this via your local Zero88 dealer. Hope this helps?

Hi karleaton, We have now stopped manufacturing the original Jester TL in favour of the more popular Jester TL Xtra, which gives you the additional 10 submasters. However, we still support the TL, continue to provide updates for it, and have a limited number in stock. Cheers

Hi Mason, Thanks for your feedback. I've added this to the list for consideration in a future software release - ZOS-issue number ZOS-3087. Why not? Also added! ZOS-3088 Added to the bug list as High Priority. ZOS-3089. Which model PDA are you using, and which version of ZerOS are you running on the desk? (Set Up > Files > Desk Information > Software Version). Many Thanks,

Hi Lukimoe, I've just tried overwriting a colour pallets on a Jester ML 24 and I can do this without the stage going dark. Maybe you can let me know the exact key combinations you are using, and at what point you have the problem? Sorry for the inconvenience, Jon

Hi Bilderbuch, When I go back to the Demo room on Monday I will try and re-create this and log it on our report system - thank's for pointing this out. Ahh you found the hidden window! Yes, this is carried through from the Frog 2 and ORB, and is of little use on the LeapFrog. Many Thanks, and I'll get back with more information next week!

Palettes on the Jester are designed to be created before a show or gig, so they are ready to be applied during programming or whilst live operating the desk. A work around might be to apply the palette to your fixtures, make any changes and then instead of editing the palette, simply overwrite it. Hope this helps? Many Thanks

Hi Lukimoe, Sorry for not getting back quicker. It's not possible to group fixtures on the range of Jester ML desks. When editing a palette, the desk reporduces exactly what is stored in that palette, which is only colour / beam / possition information. When editing a palette, you can then turn on these fixtures, without the brightness being stored in the palette. Hope this helps, Cheers Jon

Hi 'jw-lighting', We also do our own demux which can be found here: http://www.zero88.com/en/products/3/50 However, these are a seperate rack mountable product, and can not be included into the Betapacks. Cheers Jon

Hi Tomas, After recording your memories, please make sure you clear the programmer (pressing clear a couple times) before you program your submasters. Any attributes (pan, tilt, colour, etc) that are 'tagged' (the screen above the wheel is inverted when an attribute is tagged), will get recorded into a submaster. I would guess that the moving lights are still 'tagged' from when you recorded your memories, so clearing the programmer will fix this for you. Let me know if this doesn't work! Cheers, Jon