Jon Hole

Hi Torsten, Sorry - It's not yet possible to split effects across Submasters in ZerOS.

No problems, glad we were able to help!

Hi Russ, What are you trying to type into the command line? The command line will only let allowed syntax to be typed - which is via the front panel, or a number pad for channel numbers, cue times etc.

When you first open Phantom Jester, click settings, and then Browse to your USB as the 'local' drive. You'll probably find at the moment it is saving, and trying to open, files on your local hard drive instead of the USB. As the Jester doesn't have support for multiple directories at the same time, you have to change it here first. Hope this helps.

Hi Boazdexter, Your first port of call should be the dealer who supplied you the equipment. If this is not possible, or you are unsure who this was, email or PM me your location and we'll suggest your nearest Zero 88 dealer who should be able to help you. Alternatively, you can arrange to send it to us, and we will assess the equipment and let you know if it's warrantable or how much the maintenance will cost. All our equipment ships with a 3 year warranty. The first two years covers parts and labour, the third year covers just parts. I hope this all helps.

Hi Philzb, You need to press 'special', and then 'flash mode' (3rd MFK along the top) and choose 'Off / Select'. You can then use the flash buttons to select the fixtures patched on the channel faders. I hope this helps,

This has been recorded in our database as issue ZOS-2874. (And has been since Kresten suggested it, sorry you weren't told). Customer feedback suggests that this is not a feature that the vast majority of our users would use, so it's not on the top of our 'wish list' - but it is on there!

Hi lxkev, Could you send me a copy of the file, and if possible a screenshot of the macro screen before you save it? Hopefully we can sort it out for you, and let you know what the problem is! My email address is in my signature. Cheers

Our fixture library has a 'conventionals' section which includes a single dimmer. This should do what you want. If it's not on your desk already, you will have to use our Common Fixture Manager to load it onto your desk. The software can be found here: http://support.zero88.com/main/en/download/13 And instructions here: http://support.zero88.com/main/en/download/302 I hope this helps

Thanks Marc, reply sent.

Hi Dave, All downloads relating to the Illusion 500 are available from this page. I don't think we have any more official documents on this desk. Cheers

Hi Eji, To record everything as you see it on stage (ie... including submasters) you need to ensure that Smart Tag is 'on'. On the Leap Frog, this is on one of the MultiFunction Buttons when you press 'Special'. Hope this helps,

Although I see why this would be a useful feature, I also see several 'problems' it could bring. I think several users could start getting confused as to what button is doing what, and hence making mistakes etc. How does a user who didn't program the console know how each button is set up to function? Should a solo channel take out latched channels or leave them in? The Jester is designed to be a very simple, visual desk. I think adding levels of complexity in like this should be left to our higher end consoles. A not-great work around, if you need something to imitate 'latching', would be to press and hold the flash button while pushing the fader up. I hope this helps explain both points of view!

Hi Brian, The flash mode is a global setting across the desk. Cheers

Have you tried downloading the 3.0 JesterML Operating System? It's available as a direct download here and instructions here

Hi Guys, The new ZerOS software is not fully supported on the older Frog 2 consoles, as the hardware can't support it all. There are two options to fully run 5.4: there is an upgrade kit available to replace the hardware inside the desk, or alternatively it's time to look at replacing the desk to a newer generation Frog 2, Leap Frog or ORB (soon, ORB XF). Your local dealer can give you more information, including prices, for both these options. Cheers

How many USB ports are on the front panel of your Frog 2? One or two? Could you PM or email me the serial number of your desk please? Cheers

Hi Ian, I know this is all basic stuff, so sorry, but does the USB stick work fine in a computer / laptop, and have you tried formatting the USB stick? Cheers

There is no way to directly change the speed of a chase by a cue. However, if you created the chase through the effects engine, you could then slow down and speed up the effect, which would continue to run uninterrupted, just with your new speed setting. Hope this helps to solve your problem?

Hi Marc, Sorry you've been having problems. I can't find any other reports of this problem on our systems. If you create a new show, and turn off / on the desk, do you loose that new show? Cheers,

Sorry Chris - can I just confirm exactly what you want to do so I don't give you the wrong info?! You have a chase at 80 BPM (beats per minute). You then want to press 'GO' (Cue 2), and for that chase to slow down to 20BMP, but to continue 'uninterrupted'? Cheers,

Thanks for your suggestion MaryOhNet, I have saved this in our database, under issue ID ZOS-3093, for consideration in a future software update. Many Thanks

Hi TataGoc, There is no way to switch the DMX channels around, this is hard coded onto the Lighting Fixture itself. However, the manual is showing that the strobe channel will stay 'open' whilst on 0 or 1 (out of 255), so I suggest you move up the strobe channel just slightly so it's showing '1' instead of being completely down, and hopefully this should solve your problem? Please let me know if this doesn't, and we'll work out another method of attack! Many Thanks

Hi Ivan, Sorry about the problems - as Pete says above, this will be fixed in the next release of ZerOS. For now, if you need the fix before then, please contact Pete for the latest Beta release. Many Thanks

Hi Guys, What version of software are you running on your desk? Please ensure it is version 5.4 of ZeroOS which is downloadable here Is your problem with the iPhone / iPod Touch / iPad remote, or the Windows Mobile version? Cheers,