Jon Hole

Hi Rscraft, What version of desk software are you running? Thanks

This fixture is in the fixture library available on our website. Here's the link: http://support.zero88.com/main/en/product/9 You will need to download Fixture Tools Version 2.1 and the Fixture Editor User Guide.

Hi Thorsten, We are looking into this and will reply to your email again once we know more information. Many Thanks,

Hi David, When you press the Submaster to select it, press the right arrow to select the step (second column). Select the step before the one you want to record (probably the last one, so in your example step two) and then press 'Insert'. This will insert your third step. I hope this helps,

Hi Matthew, There is no way to park a channel on the Leap Frog - this is a feature on the ORB and ORB XF Series. All intensities on the Leap Frog will get affected by the Grandmaster / Blackout. A workaround could be to make a fixture personality which just has a single channel inside Beamshape, Colour or Position. These won't get affected by the Grandmaster / Blackout. When recording a Submaster, you can go into comments (or hold SETUP and press the flash button if you are running v6.0), go into Submaster Control and tick Beamshape, Colour or Position - this means that they won't snap on at 5% but fade with the submaster as you would expect from an intensity.

I'll try and recreate this, thanks. If you do find this problem, you should be able to use an external keyboard. As above, I'll try and recreate this. Are you sure they aren't programmed in the memories or in a submaster? Opening the 'Outputs' window, and then clicking on 'Source' will show you why each channel is outputting the value it is. I will add this as an issue. When you press 'name', you can then press 'Position' to jump to selecting position palette in the drop down menu. Maybe instead of the MFKs showing a number pad when in the 'number' field, it could just show all the palettes. As mentioned in the email to you earlier this month, this is something we are looking into improving. Also mentioned in the email, we are looking at requests to provide the remote on other systems, such as Android and WM7.

Hi James, There are two different cards for the old and the new Leap Frogs. The new card has a RS232 port on it. Cheers

Hi Mike, Could you send me a show file please? You can either attach it to your post or email it to me on the address below. Many Thanks

Hi Carl, We haven't experienced this problem. Could you give me some details about the memory stick? How big is it and who is it made by? Once you have plugged in the memory stick, how long do you leave it plugged in for before unplugging it? Are you inside SETUP when you plug the USB stick in? The more information you can provide the better! Many Thanks

Hi John, We're aware of this problem, and looking into it. Until then, please continue using the previous version of Software. I have updated the website so the Fat Frog, Bull Frog, Mambo Frog, Leapfrog and Illusion point to version 2.1 of the software so you can download it again if you need.

I did, I will reply to the email tomorrow. Thanks a lot Torsten,

I've listed this as ZerOS 3201, and we'll discuss the possibility of putting this into a future update.

Looks like you're going to have to turn Tracking back on, doesn't it James You are right, as long as the lanterns from the previous cue aren't involved in the next cue, they won't get affected, and will continue with their fade, even if you GO with the next cue.

Hi Kresten, I have just made the fixture personality for you - please find it attached. I hope this helps. Jarag.ift

Hi, We provide the tools to make these on our website. Click here to download the Fixture Tools (direct .exe) Click here to download the User Guide (direct .pdf) If you need further help making these, please get in touch!

Thanks for this report - we are looking into this and let you know.

Hi Kev, At the moment, when the alarm is activated, the chilli's take all channels to 80%. If you want to replay a scene memory, you need a 'Chilli Net Bridge'. This connects between the Chilli and the Fire Alarm, so you connect the fire alarm to the Chilli Net Bridge, and then the Net Bridge of the Chilli itself. The part number for this is 01-210-00. Hope this helps,

Yes, a snapshot is effectively a block cue. You can also turn off move in dark per cue, by going into the comments section of that cue, clicking 'Macros...' and selecting / deselecting Don't move Colour / Beamshape / Position.

Hi Dan, Are you pressing 'EDIT' before changing the time, and then pressing 'EDIT' again after to confirm this? Once you have recorded a cue, you have to be in 'EDIT' to make any changes, including the fade times. It is possible to change the fade time before recording a cue or submaster too. Cheers

I'll look into this for you. Is everything else saving, such as cues, palettes etc? Are you running in tracking or none tracking mode? In none tracking mode, the desk won't record a fixtures parameters if the intensity is at 0. This is to allow the desk to 'move in dark'. Try ensuring the desk is in tracking mode, and then taking a snapshot of the outputs. This records EVERYTHING, whether you have changed it's setting or not. The syntax for this is SHIFT + RECORD. I hope this helps,

Can you either attach your personality file, or email it to me on the address in my signature, and I will have a look at why it's not working for you. Many Thanks

Hi lxkev. We've noticed this too - we've listed it as issue ZOS-3192. We'll look into this - I'm not exactly sure what magic Windows is doing 'behind the scenes' in compatability mode, however I'm sure our software guys do! The monitor is limited to 1024 by 768 due to the output of the VGA on the desks themselves. We are wary of the remote being used to playback cues. For example, if your wireless network drops out you then have no control of your show. The ability is there to use 'panel' view with the cursor. This has been requested by another user on the forum, and is listed as issue ZOS-3187 'Command Line via Keyboard'. Could you send us a screenshot of this? For me, it's displayed as a useable size. I hope this all helps - thanks for your feedback.

Hi Gareth, You would have to do this as a chase, which you could then link into your master cue stack. Changing 'direction' to 'random' might help create the flickering effect.

Hi Florian, As long as the two dimmers are connected using ChilliNet, you only have to plug the rs232 node into one of the dimmers. I hope this helps,

Thanks for making me aware of this! I have updated the original list on the forum, which can be found here: http://support.zero88.com/forum/index.php?showtopic=3913