Jon Hole

Hi, The memory in the Jester is fixed, so it can't be upgraded - however you shouldn't be reaching capacity unless you have programmed all the subs, palettes and have well over 400 cues. Could you send me a show file please? My email is jon.hole@cooperindustries.com Many Thanks

If you can let me know what the serial number is, I will let you know a cost. Cheers

Hi, You need to change the DMX address on your other fixtures to Ch 8, instead of Ch 2. I think that will solve your problem.

The easiest way to do what you want would be to use Submasters. When in RUN mode, the bottom row of faders become Submasters, and you can record single states ('looks'), or chases, onto each submaster. To do this, whilst in PROGRAM, use the bottom row of flash buttons to select one of the Submasters. Use the faders (in program the bottom faders are still channels) to create the look on stage that you want, and then press the record button. To record a chase, do the same as above but record only the first step (ie channel 1 at full). Then, set up the second step of the chase (ie channel 2 at full, channel 1 back off) and press record again. On the screen it will show a warning message asking if you want to overwrite the submaster. If you go left, and then up, you will select the 'make chase' option. Now repeat this for steps 3, 4, 5 of your chase etc etc (although this time it won't ask if you want to overwrite the submaster, as it already knows you are creating a chase). When in run mode, push this fader up, and use the chase controllers on the desk (direction, speed, attack) to change how the chase looks. Hope this all makes sense!

Hi Donato, If you can't upgrade to 3.4 you won't be able to upgrade to 3.2. It's not the software that's causing the problem, it's either the mix of hardware between the Jester and your memory stick, or the files that are on the memory stick. Try checking that there are only two files on the memory stick, both fully unzipped, no other zip file, and that none of the files are inside directories. Many Thanks

Thanks both for pointing this out. It has been listed as issue ZOS-3227 on our database.

Hi LDash, We stock spare faders for all the old FROG range. If you can email me the serial number of the desk, and which parts you want replacements for, we can sort this out for you. Many Thanks,

Many thanks for sharing this with us. We've made an official profile for the Mac 350 Entour, which will be included in our next release of the Fixture Library. I have attached this here, so users can download this version, which includes both modes. Mac350.ift

Hi Simon, What sort of developments are you looking for? What you actually see, once you have connected to your desk, is being broadcast directly from the software on your console, which is ZerOS. We are continuously working on ZerOS to bring bug fixes, improvements and new features.

Hi Carwyn, On the Leap Frog 48, the only way to access submasters 11 - 30 is via an external manual desk plugged into the DMX IN. However, remember that the submasters are pagable - so you could always copy Submaster 1/11 to Submaster 2/1 (1st submaster of page 2) etc Hope this helps,

Hi BDA, Thanks for all that information and the debug file - I will pass this onto our software team. For now, I suggest saving your show onto a memory stick, and then doing a full reset of the desk. This is inside SETUP > CLEAR OPTIONS > and then Reset Desk whilst holding down shift. The console will ask you to confirm if this is what you really want to do, and then it will ask you to turn the console off and back on again. After this, try reloading your show file and seeing if you still experience problems. Many Thanks

Hi lxkev, Could you send me a show file please to help me recreate this? Many Thanks

Hi Both, What size memory sticks are you using to update the desk? If you haven't, I would suggest trying memory sticks with 1GB or less of memory. Also, avoid the Kingston Traveler range - these have software preloaded onto them which stops them working as bootable drives.

Hi Zulu, Welcome to the Zero 88 support forums! As jonasprawer suggests, without knowing which desk you have this is a little but harder! For best results, you should post this in the relevant forum. At the bottom of the main forum page (http://support.zero88.com/forum) you will see a section for each of our current products, as well as sections for our past, discontinued product. However, if you just reply letting us know which console you have, I will move this post to where it needs to be! Many Thanks,

This would certainly make sense, I have recorded the request as ZOS-3222.

Hi lxkev, We don't have this personality in our library at the moment, sorry. If you do make it, and you wouldn't mind sending it to me, we can include it in the next release of the fixture library for you. Many Thanks

Hi Matthew, Can you send me a copy of the show file please? My email address is jon.hole@cooperindustries.com Hopefully with this I can help you further. Many Thanks

This is not possible without upgrading to the new hardware. However, you can still name memories and submasters. On Jester MLs, the fixture buttons / LCDs come up with abc, def, ghi etc and you can use these like you would text on a mobile phone. With the non-ML Jesters, the bottom row of flash buttons do the same job and a pop up on screen shows you exactly what each button does. I hope this helps,

Hi Cowboy57, Please find attached the fixture personality for the American DJ X-Move LED. x-move.ift

If you are happy to have your non-dim equipment attached to the dimmers, you can check that the 'beamshape' time is set to 0 as default. The 'relay' profile in the fixture library has the channel inside beamshape, and in most circumstances you would probably want beamshape to be '0' anyway. This will do the equivalent of snapping that channel on and off.

Anything that you send back to us will need an RMA number, so we can track it through the system when it arrives at our warehouse. It's probably best to talk to Keith, our Service Manager, about both of the products. He can probably advice of someone nearer to you who might be able to help fix your Demux. His number is +44 (0)1633 833101 and email is keith.rogers@cooperindustries.com I hope this helps

Hi Simon, You can record any data, including Intensities, into palettes, it's just that by default the desk will only select colour information when you record a colour palette, position information for a position palette and so on. To record intensities too, just select 'Intensities' in the Record Window that pops up. To do this, you just program the lights at the intensities you need, press RECORD COLOUR/BEAMSHAPE/POSITION (whichever you want) and then select INTENSITIES at the bottom of the record window. To recall these, just type COLOUR/BEAMSHAPE/POSITION X ENTER. I hope this helps,

Hi Simon, You shouldn't really be using a dimming circuit to power a non-dim product, even if you switch it directly from 0% to 100%. This is because the voltage is still having to go through a triac, which the Power Supply of the unit (the UV cannon in your case) won't like. This can lead to the equipment failing. This picture shows the waveform going through a triac. You can see how the PSU will think that it's getting turned on and off repeatedly. To get from 0% to 100%, you still have to go through 1% - 99%, even if it is very quickly. The relay option in the fixture library is to help you identify which are the non-dimming switch packs that you have patched into the console, in the same way that you can patch a PAR Can, Houselight or Fresnel. I hope this explains things clearly, if you would like more information please let me know,

Here at Zero 88, we are a big fan of a mid morning cuppa and cake. Being Christmas, it only seems right that the cake be a Mince Pie - which got us thinking: which is the best Mince Pie available? We're not wanting the effort of home made baking, or the cost of expensive 'Tesco Finest' pies, just your standard boxed festive treat. We're now turning to you for suggestions. Which Mince Pies will be making your Christmas special this year? We will update this as the results come in, but so far (score out of ten): Asda (8.5) Mr Kipling (8.15) Greggs (7.5) Sainsburys (7.5) Aldi (7.15) Iceland (6.5) Morrisons (6.25) Tesco: (6) Lidl: (4.16) Sainsbury's Bakery (4) So, let us know what we need to try next...

Hi Amit, These are all available on our support site. Illusion 500: http://support.zero88.com/main/en/product/1 Illusion 120 / 240 http://support.zero88.com/main/en/product/54 Hope this helps