Jon Hole

Hi Enorf, Any laser / moving head / effects unit that is DMX compatible will work with the Jester ML48. There are 3600 'fixture profiles' built into the console. These are used to tell the desk what the product is, how it works and how to control it. However, if you buy a product that isn't already listed, there are free tools on our website that allow you to easily make the 'fixture profile' and load it onto your desk by USB. Hope this helps

The Jester ML submasters only control HTP channels, such as brightness. All LTP channels, such as colour, beamshape and position, are automatically triggered at 5%, and use the separate colour, beamshape and position timings you can program onto each submaster individually.

Hi Simon, The iPad is a remote monitor, is designed to act as a remote monitor for your desk, giving you the equivalent of having 5 touch-screen monitors plugged into your desk. They aren't designed to play back your show, but to distribute information around your venue (for example, the LX Designer might like to see the outputs window, and manually select colours from the colour picker, while the DSM wants to see which cue you are currently in, or when cues are complete). I hope this helps clear up what we use the iPad App for.

Hi CBMatt, Which link did you download the Fixture Editor from? There's a link on each of the product pages? Are you running a ZerOS console? (ORB, ORB XF, Frog2, Leap Frog 48 / 96). On ZerOS, you set which 'Colour Edit Mode' you want to work in, and it translates to work with both RGB and CMY fixtures together. It sounds like your console is set into CMY mode. To change this, hold SETUP and COLOUR together, and change the 'Colour Edit Mode' to RGB instead of CMY. Hope this solves your problem!

Hi Martin, What error is it showing? It sounds like the internal battery might have died. These are 'CR 2032' batteries and can be picked from from most stores and are relatively easy to replace once you have opened up the Jester. Franck Tiesing, our Northern and Eastern Europe Sales Manager, can be contacted using the following address if you would like support in German. franck.tiesing@cooperindustries.com I hope this helps,

Hi Kev, There's no debug attached to this?

Hi Nick, I believe you have spoken to Keith too? We have both tried to recreate this using the files that you have sent us on a Fat Frog, and we can not recreate any problems. If you would like us to phone you and go through the process step by step, then let us know. Many Thanks

Hi, There is a way to do this, although it's not documented as the Leap Frog 48 & 96 is designed around using a fader per channel. On the remote, select MFKs. Then change the top option to 'special'. Go onto page two (the two arrows on the top right corner change the page) and then you have a keypad. You have to have 'show command line' active, and then you can use the keypad to input syntax. Hope this helps,

Hi James, Thanks for the show file. Going through the DMX patch on your show, channels 1 - 24 are not patched to any DMX channels, which would be why the desk is not communicating with your generics. This can be changed in SETUP > DMX Patch. I hope this helps,

Hi Kev, The colour picker only works with RGB or CMY values. The White and Amber will appear as separate channels on the colour wheels. The tools to create fixtures are available to download here: http://support.zero88.com/main/en/download/521 And there are instructions available here: http://support.zero88.com/main/en/download/520 I hope this helps,

Hi Kev, This should work fine. As with your other problems, if you can send me a show file, and the syntax you are using to record the UDK, I'll let you know how to make it work. Many Thanks

Hi Kev, Could you send me a show file with how to recreate this and the patching issues you have reported please? Many Thanks

Hi Simon, Thanks for that reference. I have updated the file to Issue 3, which now mentions that Virtual Intensities are not available on the Illusion 500 range. Thanks :-)

Which LED fixtures are you using? Generally there is a mode that will include a dimming channel on the fixture. Which document makes it sound like the Illusion supports virtual dimmers? If you can point me to which one it is, we will see if we can make it clearer. Hope this helps,

Hi, With this limited information I'm not sure what's going on. Could you send me a showfile and explain what button pushes I need to make to recreate this problem? Thank you

Hi, Could you link us to the Energy Efficient lamps that you are wanting to use? It's doubtful they will work, but you can get dim-able Low Energy lamps that are suitable.

Instead of having the generics at 101, and the fixtures down at 25 etc, try resetting the desk, and having the fixtures addressed to the higher figures instead. The desk will default the faders to a 1:1 patch, so they will use up DMX channels 1 - 96. Try addressing your fixtures to 100 and 150, and re-assigning and patching them into the console.

Hi Ron, Can you go into SETUP > Files > Desk Information and confirm that the 'Software Version' is 6.1.0? This was a bug that a few users found in Version 6, and that was fixed for 6.1, so I am wondering if the new software hasn't installed properly for you. Many Thanks

You can only have one intensity per fixture unfortunately. Solutions are that you can either run these as normal channels, or patch them in as additional dimmer channels for each of the Red, Green and Blue channels. I hope this helps,

Hi Jam11, Could you email me a version of the show file and we'll investigate this when I'm back in the office at the end of the week. Many Thanks,

Hi Nick, Which version of the Common Fixture Manager are you using? As I posted in the other thread that you posted this problem in, we have discovered a problem in the Common Fixture Manager that affects all our older discontinued desks. We have updated the website so that discontinued products point to an older version of the Common Fixture Manager. I hope this helps, http://support.zero88.com/forum/index.php?showtopic=5774&st=0&p=23825entry23825

Hi John, Thanks for the feedback. I have added this to our database as issue JES-3253. Many Thanks

I'm glad that's helped. I think you have summed up what we are trying to achieve. It's for this reason that the Cope / Move buttons don't just say that, but say 'Copy To' and 'Move To' - there's no confusion in which way around to type the syntax. However, thanks for the feedback, and please keep it coming. We take all suggestions seriously, and they get logged into a database which we then discuss and prioritise.

Hi Karleaton, The Record syntax is consistent, in such as you always follow these steps: - Start with what you want to record. This might be bring up channels, laying out the screens, or entering a pre recorded item (such as a palette). - Second, press record - Third, state where you want it. This might be by typing CUE 1, or by pressing <UDK> So, the syntax CUE n RECORD <UDK> is following this by stating that you want the contents of CUE n, RECORDed in <UDK> I hope this clears things up,

If you want to record information that's not in the programmer (ie from Submasters or UDKs), you need to turn on 'Smart Tag' or 'Snap Shot'. These can both be turned on in the record window that pops up when you press RECORD.