Jon Hole

Hi, It's not possible to do this on the older range of Frog consoles - the submaster level only controls intensity, with all other attributes automatically triggering at 5%.

Only intensity is controlled by the physical level of the submaster, all other attributes, such as colour, are triggered at 5% and use the fade time programmed.

Can you email me a show file please? Thanks

Hi Andy, A couple customers have found this problem. We are working on a new release of ZerOS, which when it's released should solve this problem. If I can be of any other help, please don't hesitate to contact me. Many Thanks

Hi Kev, I've logged this as issue ZOS-3354. I think this could relate to a couple other issues which we have already fixed and will be released in the next software update, however I have sent the debug to our software team to look through. Cheers

Hi, Do you have anything plugged into the DMX IN socket on the Jester?

Hi Enorf, Any laser / moving head / effects unit that is DMX compatible will work with the Jester ML48. There are 3600 'fixture profiles' built into the console. These are used to tell the desk what the product is, how it works and how to control it. However, if you buy a product that isn't already listed, there are free tools on our website that allow you to easily make the 'fixture profile' and load it onto your desk by USB. Hope this helps

The Jester ML submasters only control HTP channels, such as brightness. All LTP channels, such as colour, beamshape and position, are automatically triggered at 5%, and use the separate colour, beamshape and position timings you can program onto each submaster individually.

Hi Simon, The iPad is a remote monitor, is designed to act as a remote monitor for your desk, giving you the equivalent of having 5 touch-screen monitors plugged into your desk. They aren't designed to play back your show, but to distribute information around your venue (for example, the LX Designer might like to see the outputs window, and manually select colours from the colour picker, while the DSM wants to see which cue you are currently in, or when cues are complete). I hope this helps clear up what we use the iPad App for.

Hi CBMatt, Which link did you download the Fixture Editor from? There's a link on each of the product pages? Are you running a ZerOS console? (ORB, ORB XF, Frog2, Leap Frog 48 / 96). On ZerOS, you set which 'Colour Edit Mode' you want to work in, and it translates to work with both RGB and CMY fixtures together. It sounds like your console is set into CMY mode. To change this, hold SETUP and COLOUR together, and change the 'Colour Edit Mode' to RGB instead of CMY. Hope this solves your problem!

Hi Martin, What error is it showing? It sounds like the internal battery might have died. These are 'CR 2032' batteries and can be picked from from most stores and are relatively easy to replace once you have opened up the Jester. Franck Tiesing, our Northern and Eastern Europe Sales Manager, can be contacted using the following address if you would like support in German. franck.tiesing@cooperindustries.com I hope this helps,

Hi Kev, There's no debug attached to this?

Hi Nick, I believe you have spoken to Keith too? We have both tried to recreate this using the files that you have sent us on a Fat Frog, and we can not recreate any problems. If you would like us to phone you and go through the process step by step, then let us know. Many Thanks

Hi, There is a way to do this, although it's not documented as the Leap Frog 48 & 96 is designed around using a fader per channel. On the remote, select MFKs. Then change the top option to 'special'. Go onto page two (the two arrows on the top right corner change the page) and then you have a keypad. You have to have 'show command line' active, and then you can use the keypad to input syntax. Hope this helps,

Hi James, Thanks for the show file. Going through the DMX patch on your show, channels 1 - 24 are not patched to any DMX channels, which would be why the desk is not communicating with your generics. This can be changed in SETUP > DMX Patch. I hope this helps,

Hi Kev, The colour picker only works with RGB or CMY values. The White and Amber will appear as separate channels on the colour wheels. The tools to create fixtures are available to download here: http://support.zero88.com/main/en/download/521 And there are instructions available here: http://support.zero88.com/main/en/download/520 I hope this helps,

Hi Kev, This should work fine. As with your other problems, if you can send me a show file, and the syntax you are using to record the UDK, I'll let you know how to make it work. Many Thanks

Hi Kev, Could you send me a show file with how to recreate this and the patching issues you have reported please? Many Thanks

Hi Simon, Thanks for that reference. I have updated the file to Issue 3, which now mentions that Virtual Intensities are not available on the Illusion 500 range. Thanks :-)

Which LED fixtures are you using? Generally there is a mode that will include a dimming channel on the fixture. Which document makes it sound like the Illusion supports virtual dimmers? If you can point me to which one it is, we will see if we can make it clearer. Hope this helps,

Hi, With this limited information I'm not sure what's going on. Could you send me a showfile and explain what button pushes I need to make to recreate this problem? Thank you

Hi, Could you link us to the Energy Efficient lamps that you are wanting to use? It's doubtful they will work, but you can get dim-able Low Energy lamps that are suitable.

Instead of having the generics at 101, and the fixtures down at 25 etc, try resetting the desk, and having the fixtures addressed to the higher figures instead. The desk will default the faders to a 1:1 patch, so they will use up DMX channels 1 - 96. Try addressing your fixtures to 100 and 150, and re-assigning and patching them into the console.

Hi Ron, Can you go into SETUP > Files > Desk Information and confirm that the 'Software Version' is 6.1.0? This was a bug that a few users found in Version 6, and that was fixed for 6.1, so I am wondering if the new software hasn't installed properly for you. Many Thanks

You can only have one intensity per fixture unfortunately. Solutions are that you can either run these as normal channels, or patch them in as additional dimmer channels for each of the Red, Green and Blue channels. I hope this helps,