Jon Hole

We've had requests for this already but unfortunately there isn't a facility to do this on currently shipping hardware. However, it is listed for any future developments that we may like to do, as issue ZOS-3214, and I have added your comments to this issue. If it ever does get implemented, there would certainly be a way to turn it off. There are several users who would dislike this feature... I guess as a professional board op, you don't want the whole auditorium to know every time you make a mistake!

You've hit the nail on the head there - this will be implemented in a future version of the software.

Hi Dan, You will need to email our Customer Services department. Their address is CustomerService@CooperControls.co.uk Many Thanks

Hi Matt, All the fixtures that you make in the fixture library should start at one. Then use the desk to address them. So for example, if your fixture is addressed to dmx 100, do the following: 1 channel 'strobe' fixture addressed to DMX 100. 3 channel RGB dimmer addressed to DMX 101 (this will do the full bar) 3 channel RGB dimmer addressed to DMX 104 (this will do the first section) 3 channel RGB dimmer addressed to DMX 107 (this will do the second section) 3 channel RGB dimmer addressed to DMX 110 (this will do the third section) Those last 4 fixtures can be exactly the same fixture, just tell the desk that you have 4 of them. In fact, on the Leap Frog, you just need to give the first DMX address (101), and then press four of the Multi Function Keys when patching, and the console will automatically address the other 3 fixtures sequentially, knowing they each take up 3 channels. I hope this makes sense?

Hi Matt, Which console are you using to control these? I would suggest patching the bar as 4 separate RGB fixtures (these are available inside 'standard fixtures' and have a virtual intensity channel). This would mean you can put colour / intensity effects across the bar, and control each section using the colour pickers etc (if using a ZerOS console). I would then create a group of the four fixtures for each of the bars, so I also had the choice to control the bar as one fixture if I wished. For the strobe channel, you could either use a basic dimming channel, or create a single channel beamshape fixture. I hope this makes sense?

Hi Rob, We have the Acme iMove 250 moving lights in our Fixture Library, so if they are the fixtures you have acquired then the Jester will be fine controlling these. If they are other fixtures, we can make you a fixture file to install onto the Jester to make them work. The console has some built in movement effects such as circle, triangle, fixture 8 etc, so you will easily be able to create some continuous movements. There are A LOT of advantages to the Leap Frog 48 & 96 consoles, however you have to decide if these are worth the additional cost. If you would like to talk through the options and features, give the office a call and we'll be happy to chat through which is best for you. I hope this helps,

Hi Aurora, Sorry for my delay in replying to your post. Unfortunately, your product isn't listed on our 'compatible external touch screens' post which is available here: http://support.zero88.com/forum/index.php?showtopic=3913 In the next release of ZerOS, which will be a free update coming soon, there are a few fixes for some touch screen monitors. Although I can not guarantee that your product will work with this new version of ZerOS, it is certainly worth trying. We will announce here, and on our Twitter page, when the new version is available to download.

You can create a Cue 0 by selecting 'Stack Setup' in the Cue Stack window, and enabling 'Blank Cue'. Also, if you want to use the command line, use 1 THRU @ . - this will create a blackout in just 4 steps, as 'at fullstop' is a shortcut for @ 0 [enter], and 1 THRU, without stating a top value, will select everything. 'Smart Tag' gives you a similar result to snapshot, however it takes into account something we call 'tracking'. You can turn Smart Tag on using the key on the front panel, and then this option will stay enabled. In the same way to snapshot, it will look at the output of the console, wherever the date is coming from. You can take down the Master fader, which is the first of the two faders that are to the right of the 60 Multi Function Faders. With Smart Tag enabled, this will stop the console recording the previous cue into the new cue. I hope this has helped answer some of your questions, please let me know if you have any more!

Hi Matthew, Is 'Smart Tag' enabled? If so, ensure this is turned off as Smart Tag records the output of the console. You can switch this on / off inside the 'Special' menus. Hopefully this will solve your problem!

Hi LCronin, There are several problems there, each with several possible solutions! My first thought is that however much people are 'afraid' of pressing buttons, buttons will get pressed. If the desk has been used for several years, and has never been fully reset, it could be that several of your problems are simply that over time odd cues / submasters / settings have been deleted / overwritten or modified. I would highly suggest taking a day to fully reset the console, and go back and re-record everything that you want from scratch. This will 'clean up' the console, and you will know exactly what is programmed, and how it has been done. After this, if there are and hardware problems with your console, it will hopefully be a lot easier to find them! It's also worth noting that Mac 500s themselves are quite old, so be aware that there is the possibility that they have a problem too.

Hi, It's not possible to do this on the older range of Frog consoles - the submaster level only controls intensity, with all other attributes automatically triggering at 5%.

Only intensity is controlled by the physical level of the submaster, all other attributes, such as colour, are triggered at 5% and use the fade time programmed.

Can you email me a show file please? Thanks

Hi Andy, A couple customers have found this problem. We are working on a new release of ZerOS, which when it's released should solve this problem. If I can be of any other help, please don't hesitate to contact me. Many Thanks

Hi Kev, I've logged this as issue ZOS-3354. I think this could relate to a couple other issues which we have already fixed and will be released in the next software update, however I have sent the debug to our software team to look through. Cheers

Hi, Do you have anything plugged into the DMX IN socket on the Jester?

Hi Enorf, Any laser / moving head / effects unit that is DMX compatible will work with the Jester ML48. There are 3600 'fixture profiles' built into the console. These are used to tell the desk what the product is, how it works and how to control it. However, if you buy a product that isn't already listed, there are free tools on our website that allow you to easily make the 'fixture profile' and load it onto your desk by USB. Hope this helps

The Jester ML submasters only control HTP channels, such as brightness. All LTP channels, such as colour, beamshape and position, are automatically triggered at 5%, and use the separate colour, beamshape and position timings you can program onto each submaster individually.

Hi Simon, The iPad is a remote monitor, is designed to act as a remote monitor for your desk, giving you the equivalent of having 5 touch-screen monitors plugged into your desk. They aren't designed to play back your show, but to distribute information around your venue (for example, the LX Designer might like to see the outputs window, and manually select colours from the colour picker, while the DSM wants to see which cue you are currently in, or when cues are complete). I hope this helps clear up what we use the iPad App for.

Hi CBMatt, Which link did you download the Fixture Editor from? There's a link on each of the product pages? Are you running a ZerOS console? (ORB, ORB XF, Frog2, Leap Frog 48 / 96). On ZerOS, you set which 'Colour Edit Mode' you want to work in, and it translates to work with both RGB and CMY fixtures together. It sounds like your console is set into CMY mode. To change this, hold SETUP and COLOUR together, and change the 'Colour Edit Mode' to RGB instead of CMY. Hope this solves your problem!

Hi Martin, What error is it showing? It sounds like the internal battery might have died. These are 'CR 2032' batteries and can be picked from from most stores and are relatively easy to replace once you have opened up the Jester. Franck Tiesing, our Northern and Eastern Europe Sales Manager, can be contacted using the following address if you would like support in German. franck.tiesing@cooperindustries.com I hope this helps,

Hi Kev, There's no debug attached to this?

Hi Nick, I believe you have spoken to Keith too? We have both tried to recreate this using the files that you have sent us on a Fat Frog, and we can not recreate any problems. If you would like us to phone you and go through the process step by step, then let us know. Many Thanks

Hi, There is a way to do this, although it's not documented as the Leap Frog 48 & 96 is designed around using a fader per channel. On the remote, select MFKs. Then change the top option to 'special'. Go onto page two (the two arrows on the top right corner change the page) and then you have a keypad. You have to have 'show command line' active, and then you can use the keypad to input syntax. Hope this helps,

Hi James, Thanks for the show file. Going through the DMX patch on your show, channels 1 - 24 are not patched to any DMX channels, which would be why the desk is not communicating with your generics. This can be changed in SETUP > DMX Patch. I hope this helps,