Jon Hole

Which desk were you using? If you wanted to program a 'Down Stage Left' position palette for example, have ALL your fixtures pointing to the same point down stage left, and then record the palette. Then, when you only want one fixture to go DSL, you make sure that only that fixture is selected when you run the palette. If you want 30 individual palette for each individual fixture, you could have fixtures pointed in different places on the same palette. For example, if you want Position Palette 1 to point centre stage on Fixture 1, but you want it to point at the cyc for Fixture 2, record Position Palette 1 with the two fixtures pointing at the respective positions. Then, when fixture 1 is selected, palette 1 will send it centre stage, but when fixture 2 is selected, it will point it towards the cyc.

Hi Chris, Unfortunately that's the only way to do this on the Fat Frog range. Sometimes you are lucky that you can program them in such a way that you won't ever need the two submasters that 'overlap' at the same time.

Hi Chris, When changing page, you have to release the sub from the first page before you are able to use the same sub on page two.

Hi Bob, The palettes are 30 per each attribute... colour / beamshape / position. However, you can record all your fixtures into each one, so your 'red' colour palette can have 'red' information for each fixtures in it. Only the fixtures you have selected will actually turn red when you use the palette. Hope that makes sense?

This will be included in the next edition of our Fixture Library, which will be released next week. Cheers

Hi, Could you send me the DMX chart for this fixture please? It should be in the manual. My email and fax are in my signature below. If you fax it, please send me an email saying you have done so. Many Thanks

Hi Stefan, Thanks for the feedback, I have included notes below, and where applicable given you issue numbers, so in the future you can enquire about them, or see them on the release notes of future software updates. We haven't come across this before! I've logged it as issue ZOS-3672, and we will aim to get this fixed in the next software release. I can't recreate this... what version of software are you running? Could you email me a show file where I can see this happening please? I've added this as issue ZOS-3674 We have an issue for this already, it's ZOS-3141

So opposed to just a number scale, this would be a particular BPM? I've added this as issue ZJE-3639 to be looked into, however we do not have a current schedule for software releases for the Jester series.

Hi Paolo, Could you email me a show file so we can try and recreate this and help you further? Many Thanks

Hi Matthew, Could you email me a show file please so we can try and recreate your problem, look at processor loads etc. Many Thanks,

To give you an idea of what the LEDs do... Flashing LED tells you that the fader is not at the same level as the lantern whilst in 'Program' (for example, when editing a cue). A solid LED along the bottom preset whilst in 'Run' means that there is a submaster programmed onto that channel.

These commands wouldn't be sent from the projector, but from whatever your playback device is. Are you using DVD, Video, Hard Disk? If you can give me a product name / model number of your playback device we might be able to find a solution for you. Many Thanks

Hi Harry, Which touch screen monitor do you have?

Hi Will, Have you updated to version 6.1? The bug was fixed in this version of software which was released on the 18th February. The easiest was to keep up-to-date with software releases is by following our twitter feeds @Zero88 and @ORBdesk

It can, but there is only one available desktop on the Leap Frog 48 & 96 so you can only see the same as the monitor output from the console, and any changes you make to the layout from the application will also be made on the consoles monitor output.

Hi John, At the moment we do not have a schedule for a software release on the Jester ML OS. Jon

Hi Matthew, Sorry , I didn't realise you were in Basic. This is a bug that we are looking into at the moment, that affects users in 'Basic' and 'Tracking - Basic' (tracking mode works as expected). Keep an eye on release notes and our twitter feed for the latest ZerOS release.

Do you know the make and model of the USB devices? Thanks Matthew,

Hi Joel, Here you go: 250wash.ift

Hi Matt, The effects that are generated by Auto Palettes are the same every time, no matter which fixtures you have patched, so you should have intensity effects available. If you would like to send me a show file, I can have a look for you and try and find them! Cheers

Hi Both, What software version of ZerOS are you running? Do you have any USB devices plugged in? For faders that don't appear to be working, go to SETUP > DESK SETUP > Event Monitor. In this screen you can move the faders / press buttons and see if the desk is receiving the physical input. If no data is displayed in this window as you move a fader, you know you have a hardware problem. Cheers

Could you go into more detail about what you would like to happen and when? Maybe you could explain your set up too? Thank You

From which device?

Hi Jo, It's listed on our database as issue ZOS-3560, and will hopefully be fixed in the next release of software. However, there is no timeframe at the moment for when that software will be released.

Hi Carwyn, You can't send commands over ArtNet to trigger cues or submasters. What are you trying to achieve? Maybe we can find another way around this?