Jon Hole

Hi, What is the 'Chase Drive' set to? It needs to be 'Auto'.

You've used up all 99 point cues?! That's quite impressive going for 'a few extra cues'. If you are already at this point, the only way you could do this natively is to copy a cue, and then delete the original, to make space for a new cue. So if you are at Q2.99 but need another Cue before Q3, move Q3 to Q3.99 (Q3.5 would be better, if 50 extra cues is enough!) However, if you download Phantom ZerOS from our website, you could load up the ORB emulator, open your Leap Frog file, click Stack Setup > Renumber > OK, save the show and then load it back onto your Leap Frog console. Let me know if this solves your problem.

Hi, Sorry that we didn't reply to this last year. The good news is that several of your requests have already been fixed, and will be available in the next software update. We don't have a release date for this update yet, but we'll keep you updated through the forum and email if you are on our mailing list. Best Regards,

Hi Steve, Yes your right - the 'RGB Dimmer' is 3 channels plus a virtual dimmer. The 'RGB+D' is the equivalent 4 channel profile.

Hi Steve, Are you wanting to use it in 3ch, 4ch or 6ch mode? If you are happy with just 3 channels (Red, Green, Blue) then you can use the 'RGB Dimmer' within 'Standard Fixtures'.

Are you wanting to use the strobe settings? Because they have put the dimmer and strobe together, it's not easy to make an 'ideal' fixture personality for you. If you don't need to use the strobe setting, I suggest you patch this as a 'RGB+D' fixture (available within 'Standard Fixtures' when you patch your fixture). Then go into SETUP > PATCH > EDIT FIXTURE > TOPSET, select the fixture (press it on the Multi Function Keys) and change it's topset to 74 (the percentage equivalent of 190, which is where the dimmer is at full). If you do want to use the strobe, the best suggestion I can offer is to do the same as above, but instead of changing the topset to 74, change the 'default' and 'home' settings to 74. Sorry I can't help much more than that, but the way the light has been manufactured means it's very limiting (it wouldn't have cost them any more to make it 5 channels, and separated out Dimmer and Strobe!).

Hi Olemah, which console is this for?

After you replace the battery, you need to go into Super User and reset the desk

There's going to be a free software update soon to fix this issue

Which phone do you have?

As you've got your fixtures already, this is probably too late - but for your interest have a look at RDM... it would have solved this problem for you, and it's built into the Jester ML Series! http://www.rdmprotocol.org/ http://en.wikipedia.org/wiki/RDM_(lighting) Unless another user here just happens to have the same fixtures and is willing to give you their show file, we don't have anything like this. Everything varies so much dependant on your rig, this may not be fully useful to you anyway. Your best option, as you suggested, is to come on one of our free Training courses, which will give you all the information you need. Cheers,

Hi, Here's the fixture profile you've requested. The one file includes all three modes. Best Regards, Impression 120 RZ RGB.ift

Hi, Can you go into SETUP > DESK SETUP > Event Monitor and see if anything gets displayed in there? To get out, you will need to either plug in a USB mouse, or restart the desk

Thanks for updating this Karleaton, We are looking at solving this problem in the next software release - so none-tracking users don't have this issue. Best Regards,

Hi Tim, I'm not sure why / how 1.2.9 was downloaded from Google Play a few days ago, as the latest version of the software has been out since June 6th, 2011. Try updating your console first, and see if that sorts the problem. Best Regards,

Hi Tim, You are currently running old software on your console (latest is ZerOS 7.3) and old ZerOS Remote App software (latest is 1.4.11). Both of these are free updates. It appears that HTC hasn't blocked the protocol on your phone, as you can see the desk appear. This means you should just tap on the desk, and not press the 'Connect' button. Please let me know if this works,

Hi Will, There is a bug in the current software which can show up the behaviour you describe. The good news is we have fixed it, and it's currently being tested. We are hoping to release the software after Prolight and Sound in Frankfurt, Germany. Until then, using the syntax CUE x TIME y/z ENTER works if you find a cue refuses to hold it's timings.

Hi Tim, Please could you email me the following: - Version of software on the desk (SETUP > Files > Desk Information) - Version of Android on your phone - Version of the ZerOS Remote App on your phone - IP address of the desk - IP address of the router - IP address of the phone Sorry, we wouldn't normally need all this information, but because HTC have decided to block the Port Scanning Protocols it makes our life a little bit harder!

PM sent

Hi Both, Thanks for sending through your show files. I haven't had a chance to get into the demo room and play through your shows, but I will do this as soon as I can. Sorry for the delay in this.

I've added this as an issue to look into, with Issue ID ZOS-4410. For now, go into the previous cue, change 'size' to 0 and ensure it's tagged, and then update the cue (this will work so long as you are in Tracking Mode and don't have Smart Tag on).

No problems, as long as you've spoken to someone and we've been able to solve your issues!

Hi Electech, I'm not familiar with the Microh PZM moving heads, however it sounds like one of yours has a fault with it which is causing the problems you describe.

Hi Skeets, The Robin fixture included in the above file is the Robin 600 LED Wash?

Hi, Please could you let me know which software package you used to unzip the file, and the exact message the desk is giving you, as there could be a couple things causing this. Many Thanks,