Jon Hole

Hi Nick, The console is setup in CMY mode by default. This means that ZerOS is doing the conversion of the RGB fixture into CMY. This is useful when you have some fixtures with CMY colour mixing and some fixtures with RGB colour mixing, as you only have to work in one colour space. With CMY colour mixing, you start at white and filter out light to get the colour you want, meaning that CMY all at full is black. This is called 'subtractive colour mixing'. It's the opposite of RGB, where you start at black and add in light to get the colour you want, meaning that RGB at full is white instead. This is called 'additive colour mixing'. If you hold SETUP and press COLOUR you will get a popup that lets you change 'Colour Edit Mode' to RGB, and the console will work how you were expecting. Hope this helps.

Hi Dan, I can't confirm that the specific monitor is working on ZerOS, but we have built in the drivers for all* the Elo Touch Screen Monitors into ZerOS, so they should do. The full list of monitors we support is here: http://zero88.com/su...-zeros-consoles *there are notes at the bottom of that link which list a couple specific Elo monitors we know that do now work

Hi Ferg, I'm sorry we haven't been able to deal with this in the timely manner you would rightly expect. We've been able to fix this specific problem, however due to some major delays with ZerOS 8 we haven't been able to release the software. We're working really hard to get ZerOS 8 out - I'm sorry that I am unable to tell you more than that at this stage. Best Regards, Jon

Hi Johnny, So long as that keyboard keeps within the USB specs, then it should work - the same as any USB keyboard. However, I have no experience with that specific keyboard, so I can't comment directly. Regards,

Hi Marc, Our software team are confident that this will be fixed in the next release of the ZerOS software (ZerOS 8.0) I don't have a time frame for this at the moment, but we'll keep you up to date via the forums, website, facebook, twitter and email! Best Regards,

Hi lxkev, The Android App has been totally rewritten from the ground up. I'm hoping to be able to post a public beta version on the forums next week.

ZerOS should display an error if the Battery has died or become unseated

Hi, Are they shown as available (light blue effect button rather than the dark blue). Can you email me your showfile please?

Thanks lxkev. Is it possible to post a photo / screenshot of the screen so I can pass this onto the software team? We are currently reworking the Android App - so stay tuned.

No, we don't provide them - you'd have to get them from a third party dealer.

Hi Marc, Apologies for the delay in getting back to you. I am hoping to receive the debug file back from our software team early next week, which will hopefully give us more info on what happened. Best Regards,

Are you definitely using the software for the ML series, and not the basic Jester? Try downloading it again from here: http://zero88.com/support/index.php?/Knowledgebase/Article/View/412/195/jester-ml--tl-operating-software---version-33

Hi Johnny, Searching for the HiPoint keyboard you mention above shows many different keyboards. Please could you give me a link to the one you have? Ideally somewhere where I can buy one for us to test? Does the keyboard have media keys, or any 'additional' keys that aren't always found on a basic keyboard? Regards,

Hi Dennis, Thanks for your feedback. This is a feature we have updated on the Jester ML 24, Jester ML 48 and Jester TL Xtra, but hasn't made it's way down to the standard Jesters yet. I've taken note of your feedback as issue ZJE-5014

Hi, Without the Make, Model Number or a copy of the manual, we can't help I'm afraid. Can you give us more information?

Dear Succa20, An option is to get a Floppy Disk emulator, which replaces the floppy disk port with a USB port. Many customers have had success with this method, however it's important to note that we do not support this, as it's using 3rd Party hardware which we have not tested.

Hi Sigill, The console will fan the fixtures in the order they are selected. Regards,

Hi Cucolino, The app doesn't use the physical size of the screen, but the number of pixels that make up the screen. Apple iOS devices are easy, as they have a small product range. However, the Android product range is so wide and diverse it's a lot harder to define between phones and tablets - cheaper Android tablets have a physically large screen size, but a smaller number of pixels than the more expensive Android phones that are now available. We are looking at ways we can get around this, so stay tuned!

Thanks for discovering that Cucolino, I've reported it as issue ZOS-5012

Hi James and Cucolino, Pressing 'Clear' should clear all these values, no matter which preset these values are in. This seems to be working for me, but if you have a showfile that this doesn't work in, please email it to me so we can look into this further. Best Regards,

We're discussing this here now: http://www.blue-room.org.uk/index.php?showtopic=54951

Hi lxkev, This feature is available on the Jester TL Xtra. There is no command line functionary on the Jester MLs at the moment, but I will add the request to our database for future releases.

Hi lxkev, Could you give me the follow details: - Make and model of the phone - Software version of Android you are running - Software version of the ZerOS Remote App you are running Many Thanks,

Hi Marc, I will look more into this when I'm back in the office on Monday. However, I wouldn't suggest 'upgrading' anything in the console - everything you have there should work fine, you don't need more RAM or a larger flash card. The fact that it seemed to work when you shake the console suggests a bad connection somewhere. This could be something easy - first thoughts are the Flash Card could be loose, so you get the error every time the console tries to save or load the show. If you get a chance, open the console and make sure everything is seated properly inside the console. Regards,

Hi Johnny, Please could you give me the full model number of the keyboard you are experiencing these problems with? Many thanks,