Jon Hole

Hi Chw, Thanks for these - I've added them to our library ready for the next release. Best regards Jon

Hi Tribute, For the UDK, can you save a copy of your showfile and upload it, so we can see what's recorded into that UDK? For the upgrade issue, have a read of this article: http://zero88.com/support/index.php?/Knowledgebase/Article/View/489/ Best regards Jon

Hi Jo, In the System Info window (Click ‘Other Windows’. On ZerOS 7.8 and above you’ll then need to click the ‘System Info’ tab), there’s a section called "Input Devices..." under which there is a line for each input device (such as your touch screen), with the filename, device name, physical location and unique ID. If possible, please can you check if any of the last three (device name, physical location and unique ID) change when the monitor stops working. If you can take a photo of the screen before and after, that would be really helpful. Best regards Jon

Hi Terry, Not sure why that happened... we'll keep an eye on it. Are you ok getting the settings back? Regards Jon

Hi CBMatt, I'm sorry about that - not sure why they are saying that, as we have thousands of them in stock as they are still used in our current products! http://zero88.com/support/index.php?/Knowledgebase/Article/View/512/ Who is your contact that said that? Maybe go back to them with the above link.

Hi Bamber Please find the fixture attached. Best regards Jon kam 800.ift

Dealing with via email

Hi GHSaudiovisual, Have you tried this under ZerOS 7.8? Regards Jon

You can use 101 @ CUE 5 ENTER for a fixture to replicate what it was doing in an earlier cue. You can use 101 COPY TO 102 ENTER to copy the programmer information from fixture 101 to fixture 102. At the moment, this only copies the programmer information, so you may need to use a combination of these, the first to extract the data from the cue into the programmer, and the second to then copy that information to another fixture. Hope this helps

Hi Piero, We generally only put product info on the website once it's started shipping. This should be in the next couple of weeks. Are there any specific questions I can answer? When I'm back in the office (not until Wednesday) I can post the data sheets up etc.

Today we have released Jester Range OS Software 4.0. Version 4.0 is an important new software release recommended for all Jester desks. Jester show files are only forward compatible. Shows created in version 4.0 will not work in earlier versions of software. Show files created on a Jester ML or Jester TL range desk running version 3.3 will cause a blackout while version 4.0 loads the file. Once loaded, save the file (to create a version 4 file) to avoid this on future loads. Jester 12/24, Jester 12/24 19" Rack Mount and Jester 24/48: http://zero88.com/support/index.php?/Knowledgebase/Article/View/238/ Jester ML, Jester ML24, Jester ML48, JesterTL and Jester TLXtra: http://zero88.com/support/index.php?/Knowledgebase/Article/View/412/ If you have any questions about this, please don’t hesitate to contact us.

Today we have released Jester Range OS Software 4.0. Version 4.0 is an important new software release recommended for all Jester desks. Jester show files are only forward compatible. Shows created in version 4.0 will not work in earlier versions of software. Show files created on a Jester ML or Jester TL range desk running version 3.3 will cause a blackout while version 4.0 loads the file. Once loaded, save the file (to create a version 4 file) to avoid this on future loads. Jester 12/24, Jester 12/24 19" Rack Mount and Jester 24/48: http://zero88.com/support/index.php?/Knowledgebase/Article/View/238/ Jester ML, Jester ML24, Jester ML48, JesterTL and Jester TLXtra: http://zero88.com/support/index.php?/Knowledgebase/Article/View/412/ If you have any questions about this, please don’t hesitate to contact us.

Today we have released Jester Range OS Software 4.0. Version 4.0 is an important new software release recommended for all Jester desks. Jester show files are only forward compatible. Shows created in version 4.0 will not work in earlier versions of software. Show files created on a Jester ML or Jester TL range desk running version 3.3 will cause a blackout while version 4.0 loads the file. Once loaded, save the file (to create a version 4 file) to avoid this on future loads. Jester 12/24, Jester 12/24 19" Rack Mount and Jester 24/48: http://zero88.com/support/index.php?/Knowledgebase/Article/View/238/ Jester ML, Jester ML24, Jester ML48, JesterTL and Jester TLXtra: http://zero88.com/support/index.php?/Knowledgebase/Article/View/412/ If you have any questions about this, please don’t hesitate to contact us.

Today we have released Jester Range OS Software 4.0. Version 4.0 is an important new software release recommended for all Jester desks. Jester show files are only forward compatible. Shows created in version 4.0 will not work in earlier versions of software. Show files created on a Jester ML or Jester TL range desk running version 3.3 will cause a blackout while version 4.0 loads the file. Once loaded, save the file (to create a version 4 file) to avoid this on future loads. Jester 12/24, Jester 12/24 19" Rack Mount and Jester 24/48: http://zero88.com/support/index.php?/Knowledgebase/Article/View/238/ Jester ML, Jester ML24, Jester ML48, JesterTL and Jester TLXtra: http://zero88.com/support/index.php?/Knowledgebase/Article/View/412/ If you have any questions about this, please don’t hesitate to contact us.

Hi sg2m, Please find the fixture attached, in both modes. Best regards Jon legend 550 spot.ift

Dealing with off-forum

Do you have a showfile from before you updated the console, and a showfile from now, so we can compare settings?

Hi John, Yes, take the front panel off (be careful, there are cables connecting the two pieces of metal work) and replace the CR2032 battery. Once you power on, you will get the error again until you go into Setup and reset the console. Remember you should always take USB backups anyway! Best regards Jon

Sounds like you are in tracking mode, which allows any changes you make to 'track' through (if you want to add that channel into multiple memories, for example). You can completely turn this functionality off by going into SETUP > Desk Setup > Memory Defaults and then turn off tracking. Or, if you think you may want to use tracking, you can press 'Special' and turn on 'Cue Only' which, when on, will only update the cue you are in.

No problems :-)

Have you tried both MBR images (both 'A' and 'B')? Are you an administrator of your computer? Which operating system are you using?

Looks good. The only change I would make, which doesn't affect André as he's using a Jester, is to format the 'long name' like this: 240 8 RGB Bar : 2 Channels 240 8 RGB Bar : 3 Channels 240 8 RGB Bar : 5 Channels 240 8 RGB Bar : 24 Channels ZerOS sees the 'space colon space' as an instruction that the 'model name' has finished and the 'mode name' has started. This is used in the Patch Wizard when you choose the model first, and then the mode. Stairville 240 RGB Bar (1).ift

Hi Hundy, Are you an administrator of the computer you are using? If you aren't, that could be the problem. If you are, have a read through this: http://zero88.com/forum/topic/6503-advice-when-performing-zeros-software-upgrades/ Best regards Jon

You only get those pre-programmed functions in 2 channel mode, not in 24 channel mode.

No problems. You can either create the effect yourself, or go to SETUP > Auto Menus > Auto Palettes, and ZerOS will automatically create some effect palettes. Press SHIFT+EFFECT to open the effect window, and choose 'Rainbow' (effect 28 if you've done auto palettes and there were no effect palettes programmed previously). Now, press 'Effect' and on the wheels you will see 'Offset'. Hold shift whilst moving that wheel, and the offset will get fan'd across all those fixtures. If you press SETUP+EFFECT you can press 'Shifted Wheel Mode' and choose how you would like it to be fan'd. There are several options including Fan First, Fan Middle, Fan Last and Fan V.