Jon Hole

Hi Cucolino, We've currently testing a fix that will hopefully speed this up :-) Best regards Jon

Hi Cucolino, What version of software are you running? Did you get a debug file from the crash? Please contact me directly to report crashes, so we can investigate them asap for you. Best regards Jon

Our list of compatible touch screen monitors is starting to look rather out of date: http://zero88.com/support/index.php?/de/Knowledgebase/Article/View/486/ There are a few ‘standard’ protocols for Touch Screen control and we support all of them, so in a perfect world – all touch screens should work! However, some manufactures decide not to stick with standards. For this reason, the only way we know if a particular touch screen works is by trial and error. If you use a Touch Screen Monitor with a ZerOS console, please post below which monitor you use, so we can update our list and help future Zero 88 customers. Many Thanks Jon

Hi Remco, Please could you upload a version of your showfile please? Many Thanks!

Hi Rob, Just look in the Sharpy manual to find the DMX values that have to be sent to remotely trigger a lamp on command, and then set those values on the wheels in the normal way and record it where you want in. Regards Jon

Hi Laurent, I’m afraid we don’t have a Solution manual in French. However, if you have any questions, please ask and I will do my best to help out. Alternatively, you could contact your French Zero 88 distributor – axente – who’s contact details are available here: http://www.zero88.com/distributors/westerneurope/france-axente.shtml Best regards Jon

Actually, "Smart Tag" functionality is enabled by default in Non-Tracking mode, and we remove the option to disable it. It shouldn't make any difference, no. Please could you send me your showfile, and instructions on what you are doing that isn't working (including fixture numbers, memory numbers etc) so we can recreate it here. Thanks Jon

Hi Nappaoh, Sounds like you have 'Smart Tag' enabled - you can press 'Special' and turn it off on the Multi-Functional Keys

Hi Piero, Auto Menus will create palettes and groups for all of your patched fixtures which have support for Auto generated content. Only the selected fixtures will then get affected by these palettes. Hope that makes sense?

Hi Wildswan, Each Window can be quarter size, so you can see four at the same time. Other Windows can then be behind these (and quickly brought to the front), or you can put them onto the other Desktops to quickly switch between. The output on the VGA is fixed to 1024 * 768

Hi Wildswan, No, there is only one VGA output on the console. The USB is used for Touch Screens, but they still need a VGA too. However, you can do this wirelessly using a tablet such as an iPad. You'll need to plug a wireless router into the console, and then connect to it with the tablet.

Hi GoPowers, The ones we use as Demo monitors, which we are really happy with, are the Iiyama T1531SR.

Are you unzipping the file before dragging it onto the USB stick? Regards Jon

Hi Jo, As Mike said, are you sure they were inverted, or were you controlling Cyan, Magenta and Yellow, instead of Red, Green and Blue? If so, press SETUP + COLOUR together, select '"Colour Edit Mode" in the popup, and change it to RGB. Best regards Jon

Hi Jo, Do you require the 7 Channel mode? If so, which console are you running? Best regards Jon

Hi All, If you hold down SETUP and COLOUR together, you'll get a window with a "Colour Edit Mode" setting. Here you can choose the Colour Space you wish to use globally across the console - either RGB or CMY. This means you don't have to keep switching between CMY and RGB if you have both styles of fixtures in your rig. Best regards Jon

Hi dirkjan, The desk generates an unique ID from the device name, physical ID, and the unique ID, so it can match the calibration (and which display the touchscreen is connected to) on the next boot. If any of those change, then the touchscreen will need to be recalibrated. In the System Info window, under "Input Devices..." there is a line for each input device, with the filename, device name, physical location and unique ID. If possible, we need to check if any of the last three change at all from one boot to another (you need to turn off the touch screen too). Screenshots / Photographs of the screen after reboots would be good. It may be the touchscreen is making up a new unique ID every time it is powered on, which it shouldn't do.

Hi Jack, What version of software are you running? Are you in 'Tracking' or 'Non Tracking' mode? If 'Tracking', do you have 'Smart Tag' enabled? Best regards Jon

Hi Katie, Is the file saved on the USB when you open it? If so, that might be the problem? Make sure the file is saved on your computer, rather than on the USB stick, and then try opening it. Which version of Windows are you running?

Ahh I see the problem here... you've got the old Leapfrog console, not the replacement Leap Frog 48 console. Which version of software are you running?

Hi, I assume you are talking about SETUP > Clear Options > Clear DMX Patch ? It's the 'DMX' part that's important here. This option is NOT for deleting the fixtures, it's deleting the DMX Patch associated to those fixtures. To delete the fixtures, go into SETUP > Patch > Edit Fixtures, select the fixtures on the MFKs (you can hold the first one and tap the last one to select all the ones in between) and then use the 'Delete' button on the monitor. Hope this helps,

Hi, You can change this setting by pressing 'Special' and then choosing 'Flash Mode' on the Multi-Functional Keys (MFKs). It should be on the top row, third button along. You now get the choice between Flash, Solo, Latch and Off / Select. This shouldn't have changed with the latest software, and we default on 'Flash', so it suggests someone has changed this setting. When you say on/off - do you mean the light itself, or just the LED on the flash button? If the latter, that means that channel has been selected. This happens when the flash mode is set to 'Off / Select' or you press the flash button whilst holding SHIFT, which could suggest your SHIFT button is stuck down (or being pressed down on an external keyboard maybe?). Best regards Jon

Hi, Please find the fixture attached in both modes. Cyberlight CX.ift Please check it, and confirm we have got channels 10 and 11 correct as it's not very clear which is which. Best regards Jon

No problems on asking lots of questions! You can set the 'start address' which will renumber everything sequentially, starting at whatever number you enter, or you can go into the patch and number each channel individually.

Hi, Sorry for the delay in our "official reply" to this one. Yes, if Smart Tag is enabled, there is a bug where all tagged parameters will be recorded into palettes, not just the parameters in the attribute you are recording. There will be a fix in the next software update which we are currently testing.