Jon Hole

Try enabling that, rather than having it on "Auto"

We're excited to welcome Edward Smith to the Eaton family. Edward's already an active contributor to our forums and Beta Test programs. He has now joined us full time from the University of South Wales, studying BSc (Hons) in Lighting Design and Technology, where his skills and experience quickly caught our eye. Edward will be providing both onsite and remote support and training, along with supporting our Sales, Marketing and Engineering teams.

Hi Paul and SJWicks, We've found an issue in the latest software version that affects some hardware variants which causes MIDI to (try and) be read at the wrong baud rate. We're getting it fixed asap and will get a beta out tomorrow. If you would like to be part of the Beta Test group to access this, drop me an email (jonhole@eaton.com) and I'll add you to the group. Jon

It sounds like you're already planning to see the desk "in real life" - we always recommend this method... there's no better way to decide if a console is suitable for you than to get in front of one and play with it for an extended period of time

It's a work in progress, but by doing so we've set of a chain reaction which has become an enormous job. In short, to upgrade the forum we need to support a different version of PHP. To do that, we need to migrate to another server. However that server doesn't appear to support older versions of PHP, which in turn breaks the software that manages our knowledgebase, software downloads and legacy product information. So first we're migrating all that information, then we can migrate servers, then we can upgrade the forum.

Old showfiles are automatically converted when you load them into the new software, so they continue working. However, they are not backward compatible, so showfiles saved in the new software cannot be loaded back into the old software.

We've had several requests for the ability to disable the Grand Master, so in the future you'll be able to use the Grand Master for other functions instead - such as this.

We always like it when it's not our fault

In ZerOS 7.8.2.39, "Blank Cue" was the name given to "Cue 0" - a blank cue which couldn't be edited. This isn't available in ZerOS 7.9.2 (it wasn't included within the overhaul of ZerOS on x86 consoles), but is will be returning to ZerOS in 7.9.3 - there won't be a setting for it, it'll always be available if you jump to it ("CUE 0 GO" or hold GO, type "0" and release GO) or if you scroll up from Cue 1.

I've added this as a request for this feature, logged as ZOS-3846

Recorded as ZOS-7571

This is exactly what I'd suggest - it's super easy. If the cue is in a chase, or a followon, pressing SHIFT+GO will snap the cue (rather than fading it) and pause any following cues (as long as you haven't change any of the GO button functions in Playback Setup).

Hi Ovidijus, If you go into "Other Windows" > System Info > Event Monitor, do you see fader movements appear whilst not touching the front panel? Jon

It's not a stupid question, but we shouldn't underestimate the work involved in writing the specification, developing the software and then extensively testing it on all 5 variants of the Jester range.

Hi Terry, Odd... you clearly shouldn't be experiencing this. Normally when we see a Fixture Library installation fail part-way through with the error "Wrong File Type", it's because the ZerOS library rather than the "Filtered Library" is being used - however I'd expect it to fail earlier than 99% of the way through, and not to then randomly work the following morning. I'm part-wondering if it's because it's formatted on macOS, however I don't see why this should be an issue. I'm also part-wondering if there's a hardware issue with the USB on your console - how old is it? Jon

Apologies, yes - I replied via my phone where it's not so obvious to see which forum you posted in. With the relatively small number of fixtures available, this isn't a feature available in the Jester software. We'll certainly make a log of the request, but we haven't done feature development on the Jester software for several years - only bug fixes and sustain projects.

Hi Uli, Ed's instructions will work absolutely fine on Solution too - just hold SETUP and press the flash button of one of the Playbacks (old "submasters") that is empty, and choose for it to be programmer time. The fader will change the time, and the flash button will enable/disable it.

Cool, thanks. Drop me an email (address is in my signature below)

Hi both, sorry for my delay in replying. Leighton, just to confirm when you say "MFF", you mean "MFK" (Multi Functional Key, on the right hand side?). If so, I've just had a go at recreating this and can't... are you able to email me a showfile where it happens so I can work out what's causing this? Thanks, Jon

We're aware of the bug when a ZerOS Wing is set to Playbacks and Page 9 on a Solution, and we're working to fix it. Reference: ZOS-7551

Currently there's no way to do that via the Apps. I've added an request (reference ZOS-7667) for this to be added to the App screens. It's also a feature we're implementing on the Watch App.

Hi, take a look at this: http://zero88.com/support/index.php?/de/Knowledgebase/Article/View/49/

Hi Simon, Sorry to hear you didn't receive the support you'd expect. Zero 88 are known for our industry-leading support, but in this situation it sounds like we fell short on out-of-hours support. Unfortunately we're struggling this week slightly, as we've sadly lost one of our colleagues, and a lot of our team are in Frankfurt this week. Did you contact our support line? That is usually answered at all hours, or worst case goes to an answerphone where someone will call you back. Jon

Just to add to Ed and Ian's comments, you can find your closest Zero 88 distributors on the below link - most of these locations have a service department. http://zero88.com/distributors/

Hi John and Ian, Thank you - we appreciate your words, and we'll ensure they get passed onto the family. We're assembly a book of messages and photos to pass onto Paul's family to remind them how treasured Paul was within our industry.