Jon Hole

Hi, Hope you like the new console! Please could you drop me an email - JonHole@Eaton.com - with your contact details, and I'll give you a call to discuss. All the best, Jon

It was. But it was limited, time consuming and unreliable so we didn't release it. We've made this mistake more than most - we talk about future features, and then get beaten up when we miss our self-inflicted deadlines because priorities have changed. ZerOS has come a MASSIVE way since that beta was previewed. Literally thousands of "issues" / requests have been completed for new features that make our consoles faster, more powerful and more reliable. We decided this was a higher priority, and the vast majority of our user base agreed and thanked us for this decision. We're not ignoring the matrix functionality. Specifications are in the process of being written and reviewed, and it's coming further up our priority list.

Another thing to try - hold SETUP and press the GO button, choose "Advanced" at the top of the window that appears, and choose "Unblock". If this solves the problem, let us know and we'll try to work out how the problem was caused!

Hi Kevin, It's a difficult one - in some situations customers may class patch, palettes, UDKs and playbacks all as showdata. However in other situations we may only class the playbacks as showdata. We do have various Gemini issues related to cleaning up the Clear Options screen to make it easier and quicker.

The below UK companies have FLX S consoles available for hire. If you know of any other companies, please comment below and we'll add them to the list. (For FLX consoles, please see this thread) Adlib (Liverpool) - adlib.co.uk Alexander Media & Production Services (Northampton) - amps.ltd AM Lighting (Dundee) - amlighting.co.uk Central Theatre Supplies (Birmingham) - centraltheatresupplies.co.uk Chinnick Theatre Services (Stroud) - chinnicktheatreservices.com Crystal Sound And Light (Liverpool) - crystalsoundandlight.co.uk dbnAudile (Manchester) - dbnaudile.co.uk Enlightened (Bristol) - enlx.co.uk ESS (Bedford) - esshire.co.uk Fabtronic (Northampton) - fabtronic.co.uk Fisher Audio Visual (Manchester) - fisheraudiovisual.com Hawthorn (Leicestershire) - hawthorn.biz Henley Theatre Services (Oxfordshire) - henleytheatreservices.com Innovation Productions (Barnsley) - innovation-productions.com JL Lighting (Oxford) - jl-lighting.com Loud Hire (Bristol) - loudhire.co.uk MMP Productions (Brighton) - mmpproductions.co.uk Newport Event Lighting & Sound (Newport) - https://newporteventlightandsound.co.uk/ SLX (Bristol) - slx.co.uk Startech (Oxford) - startechproductions.co.uk Technical Stage Services (Leeds) - technicalstageservices.co.uk The Stage Group (Glasgow) - thestagegroup.co.uk Viking Lighting (Ipswich) - vikinglighting.co.uk Vortex (Durham) - vortexlighting.co.uk Yorkshire Stage and Sound (York) - yorkshirestageandsound.co.uk

We're delighted to have received the PLASA Award for Innovation for a new feature called "RigSync". This is already shipping on FLX S24 and FLX S48, and will be coming to FLX by the end of the year. The judges said "RigSync opens up lighting creativity opportunities for non-technical people in an entry-level environment" More information can be found here: http://support.zero88.com/995963301

Secret sneak preview: Support.zero88.com

Hi AshA101, There are two options. The easiest (and the one I use) is SHIFT + GO acts as a "snap" (ignoring fade times) and also ignores the auto cues. This then allows you to update the cue. If this doesn't work, the default settings have changed - go into the Playback Settings (SETUP+GO) to change the shifted mode of the GO button. The other option is to enter Blind (select "Blind" in the Output Window, or press SHIFT+Z), and then load the cue into the Blind Programmer (hold the GO button, type the Cue Number, and then release the GO button), make the updates you wish and press UPDATE ENTER.

We're preparing to ship FLX S later this month. You'll need to talk to your local Zero 88 distributor regarding pricing - zero88.com/distributors Regarding feature comparison, hopefully this will help:

The delay was due to having to work on our other apps which needed to be remade to make them "64bit" (32bit apps will not be compatible with Apple's new iOS 11 soon to be released). As of last week, we're now back working on the Apple Watch app :-)

Yes, the numbering system is a little messier than we'd like, but 7.9.3 is already assigned to our next release which'll be released around PLASA

Zero 88 are pleased to announce the launch of ZerOS version 7.9.2.50 software - a new software release for ORB Series, Solution Series, FLX, SCD Server (& Pro) and Leap Frog 48 & 96. Compared to the previous ZerOS 7.9.2, this release fixes two bugs and adds hardware support for an updated component for newer FLX consoles. More information can be found at zero88.com/software/zeros If you have any questions, please don't hesitate to contact us at the office. Out contact details are: email: support@zero88.com phone: 01633 838088 Best Regards,

Hi Uriahdemon, If you drop this information and the manual into an email to FixtureSupport@Zero88.com then one of the team will get it made for you. Jon

We pride ourselves in supporting our customers significantly past the warranty of their Zero 88 consoles. FROG2 was first released almost 13 years ago at PLASA Show 2004 in London, and we still regularly support FROG2 customers via the forum, email, social media and phone with programming guidance and fixture library updates (along with many other consoles much older than FROG2!). However, there's one area we can no longer support. We have been unable to port the latest ZerOS features across to FROG2 without affecting performance and stability, due to limitations of the FROG2's older hardware. Therefore, ZerOS 7.8.2.39, which was released in October 2016, will be the last ZerOS release for FROG2. We continue to release new fixtures for FROG2 (Fixture Library Release 33 was launched last month, in June 2017), and support FROG2 customers in any other way we can.

Hi Luke, Yes, this is on the FLX roadmap and has started being developed. However, based upon feedback, we reprioritised features we were working on which is why this hasn't yet been finished or released. We don't currently have a timeframe on when it will be released. Jon

Hi Mike, if you don't mind, please could you email me your serial number as I'd like to get this recorded as a "Customer Comment" so we can keep track in case there are any similar issues in the future.

Glad it's fixed! Out of interest, what was wrong?

We're still reviewing the situation with FROG2, and hope to have news within the next month. FROG2 is now a 13 year old design, and it's not so easy to bring the new features across.

Just to confirm, this is by design and due to the way Smart Tag works - Smart Tag ignores all fixtures with 0% intensity

In Edit Fixtures, go to the channel and click "add" by DMX address... repeat this until you've added all the addresses you wish

When you move an encoder, the box on the touchscreen above the encoder highlights in blue. This means that parameter is "tagged". If you tap that box (or hold CLEAR whilst moving the encoder) it will become untagged. Only tagged values get recorded into palettes. That said... In the Record Window you can override this. "Smart Tag" will ignore manual tagging and use a set of rules to decide what should be tagged and not tagged. If Smart Tag's not enabled, you can also filter by attribute along the bottom of the Record Window - the line along the side of the button changes between blue (off), red or green. Blue means no parameters within that attribute will get recorded (no matter if they are tagged or not). Red means only tagged parameters within that attribute will get recorded (this is default). Green means all parameters within that attribute will get recorded (no matter if they are tagged or not).

We're looking into additional options. Currently there's programmer time which affects anything in the programmer (syntax, palettes etc), Global Tap Tempo which affects chases (only if they are linked to the Global Tap Tempo) and Speed Override which is designed for more theatrical users, where they need live control to speed up or slow down the currently fading cues during a transition. Just to confirm, you're using the 10 built in playbacks, plus 12 external faders via DMX In to control playbacks, plus spare channel faders from the console itself to control additional playbacks? If you remove the merge, and just plug either Universe 4 or the other console directly into the DMX In, do you still see the same issue? As a temporary fix you could disable the shifted mode of the playbacks you're using with the remote console by going into the Playback settings and under "Button action" hold shift and deselect Solo. We will investigate this, thank you for taking the time to write such a detailed explanation! If you hold SETUP and press the GO button of the Playback, is the Button Action set to "GO (Fade)"? If it's not, set it to "GO (Fade"), press OK and now try it. If it's already set to "GO (Fade)", or changing that doesn't help, please save your show and either upload it to the forum, or email it to support@zero88.com and someone will take a look for you!

Thanks! Have done.