KWR88

There is another possible cause of the noise, the earlier units the vents for the fans were punched out of the metalwork as slots. This left the edges of the slots saw-toothed which can give excessive air flow noise. On the later units the vents were replaced with a round edge fan guard.

hi, Please PM me on the email address in my signature

Hi Paul, Think Edward many have replied to you on this direct as we are having issue with posting. if not PM me on the address in my signature.

incognito and standard chrome both seem to work for me

As mention by others above, the FLXS desk don't update with a bootable USB drive, you just copy the update file to the USB root directory and on the desk go into Setup > Load and select the .exe from the list of files and tap the load option. If you are having issue seeing the file on drive check you can see the file as ZerOS7.13.exe on a PC, in case a virus protection/firewall has change it. IF you can't see the USB drive, as you mention make sure it Fat32 or if a large capacity drive NTFS format, find windows tends to default to Ex-Fat. If you are still having issues PM me on the address in my signature.

PM on the address in my signature will go through this with you.

Hi James, Have replied to you mail you sent to the fixture support box this morning.

yes it could do. If the switches are not in one of the recognised settings you can get some very odd thing happening.

One of the first things i would look at is the position of the ID switch on the rear of the Preset PCB so don't need to remove the PCB to see them. These are used to setup which bank of channel the faders are controlling. There will be a block of three dip switch in the middle of the PCB towards the top edge of it. Depending on the desk they should be set as follows. You may find that this is a 4 way switch block (depending on age of unit). The 4th switch is not connected so don't worry about its position. From there PM on the address in my signature if you are still having issues.

yes you can change both the home and default position of the all the attributes. Depends on the version of OS you are using but the latest version is you select the fixtuer first select the fixtures and set them to where you want them then tap record, then the tap the home buttons and you will see four option. Default, Home, Max level and Cancel. You want to select default to give you the positions when the playback or fixture is released.

Hi James, Do you know who did the original installation? They may have the details on the setup. There would normally have been a handover documents giving this information as well. May have mention but what fixtures do you actually have, are they LED, moving heads, normal tungsten lights, or a mixture of them. For tungsten lights then these will be control via a dimmer. if you can locate that we can work out what the address is and set the desk up accordingly. For LED or moving head, you would have to look at each fixture to get the required information from them. You will need the following information, if you can get that then either email me or call me on the details in my sign off and i will walk you through what you need to do. Manufacture name. Model of fixture. Mode it is set to. DMX address.

Hi Both, Software team are looking into this, will get back to you as soon as i have a reply from them.

Sounds like there is a possible issue with the transceiver on the Alpha. Can you take a resistance measurement across the + and - pins of the unit (does not make a difference if it s on the input or output as they are simply joint together inside the unit. you should be seeing around 250k ohms.

if you want to PM with you location on the address in my signature will make a recommendation for you.

Yes there is a single DIMM on the processor module. It is worth checking it just in-case. From what i have seen symptoms for a DIMM issue would normally be X in the middle of the screen at boot.

Two possible issue i can think. One is a system resource issue at boot up. Basically the processor module is potentially allocating system resource (memory) to something at boot up so it can't initialise itself correctly. This could potentially be resolved by a bios update on the processor module that "caps" the amount of memory it is allowed. The second is the USB devices, for some reason, pulling the 5v rail down at boot. The 5v rail is critical as it is used to generate internal 2.2v and 3.3v. if it low the other rails will be low and some of the logic will again not initialise. PM on the address below and we can discuss possible way to solve this.

As you have done enter the number2 and on the next screen select the "use on this desk universe instead" option. That should then give you the name Output 2 as per my original image.

The settings for the output have not changed but it is possible if you have load a show file from 7.9.4 that has only one universe patched it has only enabled output 1. If you go into setup universe, check universe 1 has both Output 1 and 2 selected not just output 1.

Hi Claude, Check that rig sync is also turned off as well as it could be the dimmer does no like the RDM signal.

Hi Jac, The s/n is on the rear of the unit and can be quite long, if you want to send that to me on the address in my sign off i can date the dimmer for you. As mentioned the transformer is one possible cause but there are other parts that can give the same symptoms if they fail as well. As you are already familiar with Controllux would recommend them as you first point of contact to have the unit assessed.

Hi Alex, Edward passed your show file to me to look at on a physical Orb XF desk, so far i have not been able to replicate the issue that you have reported. To confirm the first fixture is 901, as you mention 900 further up this the thread which as far as i can see from does not exist. When selecting 901 and pressing enter i see intensity and RGB appear on the wheels. if i then do 901. then it expands and i can get access to the individual cells. any combination of 901.x to to 908.x always show intensity and RGB on the wheels when selected. One thing to confirm when you press the colour button on the desk does the LED in the button light up or does it stay lit on one of the other attributes? We assume the wheels work ok for all the other fixtures. to trouble shoot this further it would helpful to setup a teams call or face time call to look at the issue live. please contact the support@zero88.com mail address to do that.

Hi You can access the hardware test mode by booting the desk with the Setup button held until the screen shows an image of the desk front panel. Once in you can release setup, and from there is you move a fader or press a button it will tell you what you are moving as well as showing the relevant button/fader move on the the display. For the faders you should only see a single fader move at a time and you can see the a smooth count from 00 to FF with no big jumps or drops to 0. If you see any other faders move then they are "dirty" and not reading correctly. For these you could try a drop of switch cleaner (something like elector lube) into the fader via the straw and run this up and down a few times to work it in. Failing that it would be a replacement fader needed. feel free to PM me on the address in my sign off if you need any more details.

PM on the address below will let you have some more info on how to access the desk correctly

Not much else that we can think of on this other than failure of something in the USB circuit itself. Only way to tell that is have the desk back or investigation. PM on the address below to discuss this more.

Hi Ian, have also replied to the mail that you send to the support box as well.