Worcester RGSTech

@kgallen So far, the one thing that does see to work is recording the movers blackout cue , and then create the effects cue to slot in front. If the movers are then in a subsequent cue, move on dark jumps in and they are preset ready for the next one. Without remaining dancing.

@kgallen I tried following your instructions, but so far with no success. The Solution does not appear to show 'SmartTag' in the options box, just 'Clear Tagging' It seems to make no difference whether I click the 'Effects Pallete 1 No Effect' box. Cue Only should make no difference in that in the first instance I just want to stop the effect in 1 Cue. ( the desk is currently running in Cue Only mode although that may change)Does SmartTag only appear when using Tracking ? IMG_0550.HEIC

Hi @kgallen Thank you, I'll give this a try. I'm running ZerOS 7.14.... the most recent version. I'm not sure that the Solution has SmartTag or whether it uses another name, but I imagine that it will be reasonably obvious. Thank you. Simon

If I record a cue running an effect in which movers are moving on a preset pattern, figure of 8 for example, does anyone know if there is a way of stopping them moving whilst blacked out in the next cue? I have tried multiple ways and the only successful method seems to be to record them in a position at a very low intensity when stopping the effect. I don't want them moving around whilst blacked out, especially as their subsequent cue will likely be in a static position as a special. I don't doubt that not so many months ago Edward or Jon would have been on with a solution. Alas we seem to have been hung out to dry these days.

Thank you Thierry, I have updated it to 7.14.4 and we will see what happens.

Our Solution Desk decided to randomly shut itself down immediately before a show. Monitor went blank and DMX output stopped. Then the windows started showing 'loading' and 'solution' We turned off the power, waited and then restarted it and it seemed stable for the show.It is running ZerOS 7.9.4. It stays in a control room and is not moved around between venues/spaces, although it can be quite cold overnight. Any ideas? Thank you

Thank you for the suggestions. I'll try opening the console and check that all cards are properly seated. So far there have been none of the error messages suggesting that the coin cell battery needs to be changed. And typically, it booted up normally today Simon

I have also started to have the same kind of issue with my Solution. On first power up the desk seems to freeze with the blue screens on the desk illuminated ( and sometimes with the solution logo in them) but the monitor remaining blank. If I turn the desk off and on again the desk then starts up normally. Any ideas? Simon \

Does anyone else experience issues with the latest update to ZerOS on the Solution desk whereby the Submasters (or Playbacks as they are now) and master Go button do not operate as expected? I can have 3 or 4 subs loaded, all with identical settings but some will operate as subs, allowing 2 channels or states to be run together but another one will take over and blackout the first. eg Houselights on one sub and a stage preset on another, with maybe some more circuits on a third. Does the state on the sub need to be recorded with Tracking? Sometimes turning the desk off and restarting it, or saving to usb and reloading seems to solve the problem. Also, the Master Go button would not advance and trigger cues although the fader would operate to move through the cues. I have double checked in Settings and all would appear to be correct. Again, sometimes reloading a show, or turning desk off and on again seems to make a difference. It all seems a bit random and I am now starting to think there may be a firmware or desk issue. Any ideas? Simon

Hi Edward, I have done that and it now works, although when I first clicked OK it still did nothing. After turning the desk off and back on again it seems like it works. I did think that I had tried HTP master as an option earlier though! Thank you Simon

Hi Edward, I successfully, I thought, updated to ZerOS 7.9.4. However, now that I come to trying to plot and run show cues via the Master Go button, I cannot get cues to run. The Go button if I am lucky will load a cue but not run it. I can make the fader above the Go button advance through the cue stack but it will fade to a black out before bringing up the next state. Once a cue is loaded, If I press the Go button, nothing happens. Any ideas? I get the feeling it is something in Setup but have not found out what yet. It is a Solution desk. Many thanks Simon

Thanks Edward, I will find a Windows PC and give it a go. Simon

I am new to Zero88 ZerOS. We have a Solution which appears still be using 7.8.2.36. Do I need to load the intermediate versions or can I jump straight to the most recent? Also, at RGS we are all Mac base. Do I need to locate an up to date windows machine or will your update load perfectly well via an Apple Mac?