Edward Z88

Hi Neil, If the MAC 250s were working fine with your Leapfrog until you changed the lamps, I would be inclined to think that may be a fixture issue. We haven't had reports of these fixtures being effected by RDM information. To confirm RigSync is disabled if you don't wish to use it, tap SETUP -> Inputs & Outputs -> RigSync -> Disabled. It should be by default. Any queries let me know. Edward

Hello, Fantastic glad to hear it. If you have any further questions just let me know. Edward

Hello, DO NOT load "PhantomZerOS 7.9.4.23 MD Beta.exe" into FLX S. This is to be ran on PC NOT consoles. Contained in the same link should be a file named "ZerOS OS Creator USB - v7.9.4.23 7-12-2018 MD Beta.exe". This is the console operating system for you to load in. (ZerOS 7.9.4.23 is beta software) Any queries just let us know. Edward

Hi Franz, What software version are you running on your console? You can find out by tapping Other Windows top left of the Output Window, and from the drop down choose System Information. In here is a line of text displaying Software Version. The current latest release software is ZerOS 7.9.4, which is available to download here... https://zero88.com/forum/files/file/17-zeros-794/ With Programmer Time enabled, you should find that from the moment you make programmer changes they fade over the defined programmer time. If you do have an external keyboard connected you can type COLOUR 1 COPY 5 ENTER (the Copy and the Colour keys are found on the console not the keyboard) which will copy colour palette 1 to palette number 5. If you don't have a USB keyboard you can still do this command, however you will have to type COLOUR SPECIAL [use the MFK up/down arrows to choose page 2] 1 COPY 5 ENTER. Hope this helps, Edward

Hi Phil, No problem. If you have any further queries do just let me know. Edward

Hi Tom, To program a colour chase on the Jester ML24, first make sure you're in Program mode, select your fixtures, and create the colour you wish them to be in in the first step of your chase. You can do this by using any colour palettes you may have pre-recorded, or directly use the wheels. Then choose where you want to store to, whether that be a submaster or a memory, and hit the red store button. Then use the encoders or palettes to create the next colour for your chase, choose the same submaster or memory, and hit store again. You will be presented with a message, asking you what you would like to do. Choose <Make Chase> and click OK. To create the third colour for your chase, if you use the encoder wheels, you can simply tap store when you're happy to record straight into step 3 of the chase. If you use palettes, this will be brought into the main LCD, and you will therefore have to go back to your chase and insert step 3. To do this, again select your chase you are in the process of making (tap its submaster button or use the Up/Down arrows to choose your memory), and then tap the right arrow key to hover over the Step field, arrow down to choose the last step, and then tap INSERT. You will see a step number marked with an asterisk will be displayed to indicate you can store onto it, and then tap the red store button to save the step. Repeat this process for any further steps. Hope that helps, any queries let me know. Edward

Hi Phil, Many thanks for your response. When you raise channel fader 5, your house light fixture is selecting, indicated by "Select Fixture 5" written in the command line. When you then tap RECORD and tap a UDK, the console is recording the single selected fixture and creating a Fixture UDK rather than Channel Data. A Fixture UDK is used to create a shortcut to select a single fixture -maybe one that you use regularly for example. I have logged this on our software tracking system as reference number ZOS-8928, as this current behaviour needs to change to allow for a single fader to be raised and the channel data be stored. To get around this, you will find that syntax works correctly (5 @@ RECORD UDK3), and that raising the fader and deselecting the single fixture will then allow you to record channel data. If you have any queries let me know. Edward

Hi Franz, This still sounds like something Programmer Time can do for you. When clearing the programmer (double tapping CLEAR) with Programmer Time enabled, the console will use this time to fade your fixtures. Therefore with Programmer Time enabled if you have a mixture of programmer information along with cues active, double tapping clear will fade back to the original cues rather than snap. Hope this helps, Edward

Hello, If you are receiving this message FLX doesn't have anything recorded on this UDK. When you tap RECORD, does the UDK flash? If you tap RECORD and then tap the UDK what happens? Do you find nothing at all? You say you tried deleting the UDK, what happened when you did? A long the top of the faders window are the four UDK indicators. What does this display for this UDK? If you are viewing the cue list window tap VIEW to view the faders window. Hope this helps, Edward

Hi Rick, That’s interesting thanks for letting us know. Have you tried closing the ZerOS Watch app and reopening? On Apple Watch this is done by opening the app, and then hold the Side button until you see the power off options, and then hold the Digital Crown. You will then find the app closes, where you can try reopening. With your iPhone 8 connected to your Leapfrog, do available generic channels then appear on the Watch? Any queries let me know. Edward

Hello, After changing the fader function to Manual Fade 1 way, raising it triggers the playback, however lowering the playback fader will not release the playback, as after lowering the fader the next time you raise it you will fade into the next cue. Therefore after you have triggered playback 3 in your example, it hasn’t released, and therefore all other faders are purely controlling intensity, as playback 3 is still controlling the fixture’s colour. A way around this is to then manually release a playback, which is done by holding CLEAR and tapping a playback’s button. You can manually release all playbacks except the master by holding a CLEAR and tapping the Fader Funtion button. What is the reason you would like to use Manual Fade for these playbacks? This is most commonly done for cue stacks. Hope this helps, Edward

Hello, Thank you for the video and description of the issue. This is a known software issue that will be fixed in a future software update. Another way to solve the issue after configuring the Fader function and changing it back is to copy the playback to an empty playback, and the copy will work correctly. Hope this helps, Edward

Hello, Your best option for this is to use Clear Fixture. If you hold SETUP and tap an empty UDK, you can choose “Clear Fixture” from either the normal or shifted drop down and then click OK. If you then wish to remove all programmer information for a fixture select it, and then press your Clear Fixture UDK. This is exactly like clearing the Programmer however for the currently selected fixture. If you wish to untag a Fixture rather than remove it from the programmer, select it, and then hold CLEAR and tap each attribute key twice, which should remove any tagged parameters. Hope that helps, any queries let me know. Edward

Hi Peter, Great glad to hear you’ve sorted it. If a playback has yet to be released, it cannot be “re-triggered”, hence it appeared to have stopped working. Edward

Hello, Configuring Home, Max Level and Default values is available in the latest beta version of ZerOS. If you would like access to this to gain a preview, please email support@zero88.com, and one of the team will be able to add you to the forum beta test group. The date this software is to be released is yet to be confirmed. Any queries let me know. Edward

Hi George, Kevin is correct. A palette will only contain one set of information for colour, beam or position. You would therefore create multiple palettes each with your moving head in a different position, that you could then use to record into a playback that you can then run through in sequence. You could turn this playback into a chase if you wish to run the positions automatically. You may also want to take a look at the effects that are available, as these are a quick way to apply movement to your moving fixtures. Hope this helps, Edward

Hi Peter, Is the issue present when mixing Playback 1 and 2, or does Playback 2 not seem to be working correctly at all? I would recommend emailing your show file to support@zero88.com, along with a description of the issue, and one of the team will be able to take a look and see what may be causing this. Any queries let me know. Edward

Hi Franz, On Solution consoles you can't move palettes,but you can copy them. This is done by using the syntax COLOUR x COPY y ENTER, where x is the palette number you want to copy and y is where you want to paste it. This can be done for all palettes. When choosing palettes live you can use the console's Programmer Time to fade between them. For more information on this, see the article below... http://support.zero88.com/1011402011 On Solution consoles it is not possible to set a different fade time for individual fixtures in one cue. For this you would need to record a separate cue, purely for the fixture that you wish to use a different fade/delay time. You could then configured this cue to run automatically with the previous. The wheels each have their own circuit board. If the console has been jolted one of these is potentially not seated correctly. This is something you could try and fix yourself if you are happy to open the console up. If not, please contact your Zero 88 distributor and they'll be able to help you out. https://zero88.com/distributors/index.shtml Hope that helps, any queries let me know. Edward

Hi George, I would recommend sending an email to FixtureSupport@zero88.com with a description of the issue, and one of the team will be able to get back to you. After having a quick look I can’t seem to find a manual for these fixtures. Do they have multiple modes available? Does the DMX address match on the fixture and the console? When changing the colour or gobo parameters from the console, does it seem to effect anything else on the fixture? Any queries let me know. Edward

Hello, From any cue, you can trigger any playback. Therefore in your master playback tap the Settings button for the cue you wish your chase to run in. In the cue settings tap Macros... -> Trigger Cue Stacks -> then tap the flashing playback button of your chase. Click OK on the macros window, and then click OK on the settings window. Now when you trigger this cue in the master playback it will run, and your chase will fade in too, using the fade time of your trigger cue. If you then wish the chase to stop in the next cue of the master playback, go into the settings of the next cue, tap Macros..., but this time choose Release cue stack, and again tap your chase's button to select it. When you trigger this cue, your chase will fade out using your cue fade times. Hope that helps, if you have any queries let me know. Edward

Hi Neil, ZerOS does not support OSC commands. Your best option for triggering Leapfrog from QLab is to use MIDI. If you don't already have one fitted you would need to add an interface card to your Leapfrog to allow this. Leapfrog 96 should only be assigned 1 DHCP address by the router, which you can then assign different protocols to use. Any queries let me know. Edward

Hi jb07, Not sure why that didn't work. Use Kevin's link above! Edward

Hi Derek, No it doesn't (not to my knowledge anyway!). Out of interest why did you ask? Edward

Hello, On FLX S consoles, custom Defaults, Home and Max Level values cannot be configured. This is something that will be introduced in the software at a later date. In the meantime if you do wish to use this functionality there is a way round it. Save your show file from your FLX S, and load it into Phantom ZerOS software on PC running as a FLX console. You can then edit the Home, Default and Max Level values as required, re-save your show file, and then load it back into FLX S. The custom Home, Default and Max Level values will be loaded to. Instructions on how to do this can be found here... http://support.zero88.com/1011411491 Alignment configuration for Pan and Tilt inverting and swapping is available on FLX S, found as columns in the Fixture Schedule for your moving lights. Hope this helps, Edward

Hi Sven, Unfortunately due to the way iOS handles network communications to and from Apple Watch, iPhone has to remain unlocked in order to use the Watch App. You should find that when using the ZerOS Remote app iPhone will not lock automatically to prevent this being an issue. There is a button that allows you to "Hide UI" within the app once you are connected to a console. If you are not happy to leave your iPhone unlocked in the venue, you can press this button and put your phone in your pocket without buttons accidentally being pressed, and then use the Watch app. Any queries let me know. Edward