Edward Z88

Hi Paul, Great thanks very much for coming back with the information. If you have any queries just let us know. Edward

Hi Paul, Hmm that’s odd, from your description this should be working absolutely fine. Yes the PSU is a Sunpower 12v 3.33A external power supply. Have you tried bypassing the switch and plugging directly from FLX S48 into the SmartShow and unicast Art-Net universe 1 on 10.? Edward

Hi Paul, OK thanks for the information regarding the XLR ports on the console, one of the team will get back to you soon. If you tap SETUP -> Network Devices does the SmartShow appear in here? What is the hardware setup: FLX S48 via Ethernet cable to TP link switch, then Ethernet cable linking switch to SmartShow gateway? Are your patched fixtures on universe 1? If so ensure Universe 1 is assigned to Art-Net universe 1. Hope this helps, Edward

Hi Mac, Intensity Effects such as Mark On include intensity data, and therefore when programmed into a playback mix HTP. You therefore may want to consider recording this intensity effect onto a different separate playback fader that you can fade in instead of your intensity master for these fixtures. Hope this helps, Edward

Hi Mac, Thank you for your comments. Yes that is true- the colour scheme is dark with white text so printing will use a lot of ink. I will ensure this request has its priority reviewed. All the best, Edward

Hi Paul, Firstly, why can’t you use the FLX S48’s DMX XLR ports to connect to the theatre’s lighting equipment? The subnet mask of the SmartShowNetDMX looks to be the issue. The FLX S48 will generate an IP address starting with either 2. or 10. . You can find out what this IP address is on the console by tapping Z/Shift -> System Information -> Network Overview. If this is something other than 10.168.1.x you’ll need to change the subnet mask on the SmartShowNetDMX to 255.0.0.0. I would also recommend configuring FLX S48 to transmit Art-Net unicast. Regarding the Port section of FLX S48 Art-Net settings, each Art-Net sub net can have 16 Ports. You then assign which console universe you wish to be Output on each Art-Net port. On FLX S48 each block of 4 ports is called a Device and will have its own IP address. Hope this helps, if you have any queries let me know. Edward

Hi Kevin, No problem thank you for the request. Will post back here when it's online. Edward

Hi Mac, OK thanks for letting me know. Edward

Hello, Thank you for your comments. We really value user feedback and always ensure comments and requests are noted so that we can look to implement features and improve the software. See my comments below... 1- For this I would recommend disabling the External Monitor. If you tap SETUP -> System Settings -> External Monitor -> Disable, this will mean your VIEW key will now control the internal touchscreen. You will however still be able to switch the external monitor between Programming/Palettes using the on-screen button. If you wish to have your cue list internally, I would recommend switching the external monitor to faders, and then disable the monitor. The next software update will bring some changes to the external views, including bringing the Groups window externally. 2- If your selected cue list cell is hovered over a cue number (blue cell), press ENTER, type a cue number, and tap ENTER, and this will jump you to the cue. This will not renumber the cue. To go to a cue, hold GO and type the cue you wish to go to, and then release. Similarly to snap to a cue hold SHIFT, then hold Go, release shift and then type the cue number and release GO. 3- Playbacks can be page locked. To do this hold SETUP and tap the playback button to open its settings, then tap Advanced -> Page Locked. Click OK and this playback will always be on this fader irrespective of which playback page you are on. Hope this helps, if you have any queries do let me know. Edward

Hi Mac, Does this seem to have randomly stopped working or has something changed in your setup that may have caused this issue? When you tap Calibrate Touchscreen, try pressing the first touch point firmly a few times, and if it still doesn’t respond press the UPDATE button on the console and try again. If you tap Z -> System Information -> System Info, along the bottom lists the USB devices. Does this change when you plug/ unplug the touchscreen USB connection? Edward

Hello, If there was an option to reset a Fixture’s Lamp Hours, this would usually be found under macros. Therefore with your fixtures patched, tap MACROS, and then choose Automatically Create Macros. ZerOS will look at your patched fixtures, and add any macros that have been assigned in the fixture personality. Hope this helps, Edward

Hello, I believe we’ve been chatting on Facebook. Please send us an email to support@zero88.com and one of the team will be able to help you out. All the best, Edward

Hi Paul, No problem glad to hear it. Edward

Hello, Currently, Home, Default and Max Level values cannot be changed on FLX S. This functionality will however be introduced to FLX S in the next software update. Any queries let me know. Edward

Hi Paul, Your easiest option to customise the order the parameters are displayed on the encoders, is to list the parameters in order in the Fixture Editor “Parameters” tab. Therefore delete the fixture groups, and reorder the parameters. To move a parameter to the end of the attribute, change the parameter to a different attribute and then back again. Hope this helps, Edward

Hello, On FLX, Home, Default and Max Level values are now customised outside of Setup. Information on how to do this can be found here... http://support.zero88.com/1011707631 Any queries let me know. Edward

Hello, No problem. It is actually a feature originally from FROG2. Edward

No problem. Edward

Hello, Encoder wheels can only display raw DMX values, not percentages, in order to show you full control. You can however define a percentage for a parameter using syntax. To do this hold Z/SHIFT and tap a parameter name on the touchscreen above the encoder wheel, then tap Z/SHIFT, and use the syntax to type @, define your percentage, and then press ENTER. (If you are using an external USB keyboard you don't need to tap Z/SHIFT to show the syntax pad, you can simply type your percentage using the keyboard). Hope this helps, Edward

Hello, To configure a playback button's function, hold SETUP and tap a playback's button to enter its settings. When in the playback settings there is a line of options to customise the button function. By default, a cue stack will have a normal button function of Go, however if you hold SHIFT and tap the button it will Go but ignore fade times, referred to as "Go (Snap)". You can therefore change the shifted button function to "Pause" if you wish. To do this hold Z/SHIFT, and choose "Pause" from the button options, and then release Z/SHIFT. Click OK on the settings window, and now when you hold SHIFT and tap the playback's button it will act as a pause. Hope this helps, any queries let me know. Edward

Hello, Having had a look at this fixture profile, as the parameter types are grouped together rather than parameters per head, it will be very hard to gain full control of each head. What do you mean by "Tilt Reverse Function"? To control Tilt using playback faders, dial your tilt parameter to 255, tap RECORD, and then tap an empty playback fader. Then hold SETUP + tap your tilt playback's button, and choose "fader controls Position" and click OK. This playback will then scale Tilt from its current fixture parameter value to full using LTP mixing. If you wish to have full tilt range control, you will have to therefore manually set tilt to 0, record this as a separate playback or palette, and then you will be able to use your tilt playback to scale the tilt from 0-255. This is due to Tilt defaulting to 127 as standard. Hope that helps and makes sense. If you have any queries do let me know. Edward

Hi Neil, If the MAC 250s were working fine with your Leapfrog until you changed the lamps, I would be inclined to think that may be a fixture issue. We haven't had reports of these fixtures being effected by RDM information. To confirm RigSync is disabled if you don't wish to use it, tap SETUP -> Inputs & Outputs -> RigSync -> Disabled. It should be by default. Any queries let me know. Edward

Hello, Fantastic glad to hear it. If you have any further questions just let me know. Edward

Hello, DO NOT load "PhantomZerOS 7.9.4.23 MD Beta.exe" into FLX S. This is to be ran on PC NOT consoles. Contained in the same link should be a file named "ZerOS OS Creator USB - v7.9.4.23 7-12-2018 MD Beta.exe". This is the console operating system for you to load in. (ZerOS 7.9.4.23 is beta software) Any queries just let us know. Edward

Hi Franz, What software version are you running on your console? You can find out by tapping Other Windows top left of the Output Window, and from the drop down choose System Information. In here is a line of text displaying Software Version. The current latest release software is ZerOS 7.9.4, which is available to download here... https://zero88.com/forum/files/file/17-zeros-794/ With Programmer Time enabled, you should find that from the moment you make programmer changes they fade over the defined programmer time. If you do have an external keyboard connected you can type COLOUR 1 COPY 5 ENTER (the Copy and the Colour keys are found on the console not the keyboard) which will copy colour palette 1 to palette number 5. If you don't have a USB keyboard you can still do this command, however you will have to type COLOUR SPECIAL [use the MFK up/down arrows to choose page 2] 1 COPY 5 ENTER. Hope this helps, Edward