Edward Z88

Hi Pete, There have been quite a few fixture requests since Christmas however the team are working through them. We'll get back to you with a fixture file ASAP. Edward

Great, in that case your software is up to date. ZerOS 7.9.5 will be released later this year. Edward

Hello, To find the software version tap Z/Shift -> System Information. This will open the Desk Info window, and in here is a line of text displaying Software Version. The current release software is ZerOS 7.9.4, available to download from our website here... https://zero88.com/forum/files/file/17-zeros-794/ Depending on the age of your FLX S24, you may find you are running ZerOS 7.9.4.3. If so this is the latest for your console, and you will not be able to install ZerOS 7.9.4. Included in the software download are the ZerOS 7.9.4 release notes, which contain installation instructions. To install, download the software, extract/unzip the files, and then copy the ZerOS 7.9.4 OS USB Creator executable file to the root of a USB stick. Plug this USB stick into the console, tap SETUP -> Load File, and load the software update in. The console will then perform the software update. Software updates completely reset the console, so make sure you save your show file first if you need it- you will then be able to load it back into the console when the new software is installed. Hope this helps, any queries let me know. Edward

No problem, any queries just let me know. Edward

Hi Joe, Programmer Time can be assigned to any empty Playback fader. Rather than having to tap Z and use an encoder, you can then simply use the fader to control the time, and use the playback button to toggle it on or off. Instructions on how to do this can be found here... http://support.zero88.com/1011402011 Hope this helps, any queries let me know. Edward

Yep that’s correct - hold SETUP and tap the playback’s button to enter the Settings, then tap Advanced. In here is an option to enter the playback name. You can also access the playback settings by tapping the on-screen playback fader in the Faders window, as this is the default function. Hope this helps, Edward

Hi Nick, Sure, please send us an email to fixturesupport@zero88.com with a link to this fixture’s manual, and one of the team will be able to make it for you. Any queries let me know. Edward

Hello, Have you added Playback trigger macros into the cues you would like your chases to start in? To do this tap the Settings button for the cue in the Master Playback that you would like the chase to be triggered by. Then tap Macros... -> Add Trigger -> choose your chase playback. OK the Macros window, and OK the Cue Settings window. You should then find when you tap the Go button of your Master Playback to go into this trigger cue, the cue runs and the chase starts too. If you are finding that the chase triggers, but doesn’t run, you’ll need to check the chase playback’s BPM. This can be set manually using the chase playback’s button, or you can define a BPM by entering the chase’s settings. This is done by holding SETUP and tapping the chase’s button, where you can then type a defined BPM. If you’re still having issues, feel free to send a copy of your show file to support@zero88.com, along with a description of the issue, and one of the team will be able to help you. Any queries let me know. Edward

Hi Rick, Not currently unfortunately. You may however be able to use a service such as WineBottler to run PhantomZerOS on Mac. This request is logged on our software tracking system as ZOS-1231. Edward

Hi Rick, OK thanks for letting us know. Can you confirm the software version on your Leapfrog? You can find the software version by tapping Other Windows found top left of the Output Window, then choose System Information from the drop down. In here will be a line of text displaying Software Version. ZerOS 7.9.4 is available from our website, which is compatible with Apple Watch. ZerOS 7.9.4 can be downloaded here... https://zero88.com/forum/files/file/17-zeros-794/ If you aren’t running this software I would recommend updating, and then try again. Hope this helps, any queries let me know. Edward

Hi Mac, Great ok, if there’s anything we can do just let us know. Edward

Hello, No problem. We are continuing to compile knowledge base articles about these sorts of operational tips and tricks. For FLX S see below... http://support.zero88.com/Consoles/FLX-S/ Raise & Lower hasn't currently got an article, so we will bear this in mind. You should find that by default SmartTag is enabled. When SmartTag is enabled, you will be able to record cues/playbacks into new cues. To find the SmartTag option, press and hold RECORD to open the Record Options menu -the same menu you can choose Snapshot. You can enable SmartTag so that it has a red stripe next to it, and then tap RECORD to close the window. SmartTag will then stay enabled for future recording and updating until you manually change this setting again. SmartTag may serve you better than Snapshot, as unlike Snapshot it doesn't record everything, only the values required to create the lighting state on stage. This is especially important when it comes to running multiple playbacks at once. As a side note, a shortcut to the Snapshot function (sometimes called Record All) is by holding SHIFT + tap RECORD. Hope this helps, any queries let me know. Edward

Hello, For this, it sounds like you would be best to use the Playback Raise & Lower options. Doing this means that a fade time is applied to the playback fader, not the cue, meaning you can snap the fader up and the lighting state will fade in, and snap the fader down and the lighting state will fade out. To do this hold SETUP and tap your House Light playback's button. Then select the Raise & Lower settings tab. In here you can customise the raise and lower times for the fader, and click OK. I would then advise you remove the intensity fades from the cue. Hope this helps, any queries let me know. Edward

Hi Nick, Yes that’s correct, you could have a separate device running the older version of the app compatible with ZerOS 7.8.2.39. Edward

Hi Mihail, No problem at all. If you have any queries do let us know. Happy New Year. Edward

Hi Mihail, The option to manually update the coprocessor is not necessary, as this automatically happens as part of the ZerOS 7.9.4 install. This is sometimes necessary when rolling back software. ZerOS 7.9.4 is very different software to ZerOS 7.8.2.36. Submasters no longer exist, and instead what used to be Submasters, cue stacks and chases are now all referred to as playbacks. You can find out more about these changes here... http://support.zero88.com/988876801 This therefore means your show file will have been converted into the new format when you loaded it into the new software. At the point of load in, it will have given you a breakdown of any changes that had to be made, such as Submasters converting to single-cue playbacks. If you are having trouble with your show file in the new software, please send us an email to support@zero88.com with a copy of the original ZerOS 7.8.2.36 show file. Please then list any issues you have encountered, and we can check the conversion is correct. One of the team will be able to get back to you after New Year. For future software updates, you will simply be able to load in the executable install file into the console like a show file, rather than having to create a bootable drive. Hope this helps, any queries let me know. Edward

Hi Mike, Have you tried tapping the “Beam” tab multiple times? If a fixture has more than 4 parameters within an attribute, tap the attribute tab again to page through. You may find that as this fixture mode has 5 Beam parameters, Prism is on the second page of Beam parameters. Hope this helps, Edward

Hello, Thanks very much for the suggestion. This is something we can look into, as well as Art-Net input too. All the best, Edward

Hi Mac, If you aren’t finding you have enough control using Fly In, try using a Vertical Line effect alongside a different Intensity effect. You can then tap the EFFECT key to page through the encoders to adjust the parameters of each individual effect. Alterntatively, when playing back an effect, try using the Speed Override control to adjust the speed of the running effect separately from the size. To do this record your effect to a playback, view that playback (hold VIEW and tap the playback’s button), and then tap Z, and use the second encoder wheel to speed up or slow down the effect. You can also then assign Speed Override to a playback fader, by holding SETUP and tapping an empty playback’s button. Hope this helps, Edward

Hi Rob, These are not scheduled for the next release. For your reference, these issues have been reviewed, and are now logged on our system as: - ZOS-2466: Move on Dark should follow jumps in the Cue Stack - ZOS-6983: Individual cue times for Move on Dark I have added another request on these issues to prioritise them, however they won't be ready for ZerOS 7.9.5. All the best, Edward

Hi Mac, For reference, this request is logged as ZOS-4773. Edward

Hello, It is only software older than ZerOS 7.9.4 that is not compatible with the latest app. This is due to the way ZerOS is now sending image data to the app. You therefore may have to use one device running the old app for FROG2, and a different device running the new app for other ZerOS consoles. Edward

Hello, Our main thinking is that if you are moving a fixture, you’re going to be looking at the stage, not the encoders. Therefore it is more beneficial to have the exact raw DMX value on the wheel for finest control so you can see what you’re sending. For a visual representation of colour and position, you have the picker and the grid you can view. In a future update however, parameters such as position will actually display degrees, which is a much more useful value. All the best, Edward

Hi Mac, Possibly- if you tap Calibrate and it works without displaying any text suggesting to press UPDATE, then yours isn’t one of these. Edward

Hi Mac, Glad to hear that it’s working. We have come across a couple of different touchscreens that report the same information, however require different drivers. Therefore there isn’t a way for ZerOS to determine which is which. If your touchscreen is one of these, a line of text will be displayed suggesting to tap UPDATE if it doesn’t seem to be working. If this line of text isn’t displayed, pressing UPDATE will not do anything. If you do need to trouble shoot this again in future, take a look in the USB Devices section of System Info like you did, to check ZerOS is detecting the touchscreen. Hope this helps, Edward