Edward Z88

Hi Piero, Hold SETUP and tap COLOUR, and choose RGB. Hope this helps, Edward

Hello, Yes a copy of your show file may be handy to take a look at what is going on. From the picture it shows all except fixture 3 displayed in yellow. This means their intensity is being controlled by a UDK, they are Highlighted, or their intensity default values have been changed. More on Output Window colours can be found here... http://support.zero88.com/1011707591 UDK data and playback data will be mixed HTP, and therefore as they are at 100% this will be output. All the best, Edward

Hello, Is there another playback set to Inhibit these fixtures? If so this will be causing you problems unless it is raised to full. Were the other fixture's intensities sourced from another Playback, if so ensure SmartTag is enabled and try updating the playback. Feel free to send us a copy of your show file to support@zero88.com, and one of the team will be able to take a look. Edward

Hi Eric, Great, thanks for letting us know. One of the team will take a look shortly. Edward

Hello, Kevin has linked to some really helpful articles, which should hopefully point you in the right direction. As Kevin has mentioned, this sounds like some configuration in Playback Settings is causing you these issues. In the majority of cases, you should be able to leave the playback settings in their defaults and the console will work as expected. To manually Release a playback and stop it running, you can hold CLEAR and tap its button. The console should automatically release the playback when you lower the fader. If not, in the playback settings under Raise & Lower, Release on Lower has been disabled. This sounds like the Intensity Mixing of your playback has been changed to Inhibit. Again, another instance of Inhibit. You may find the article below useful, which discusses Inhibit... http://support.zero88.com/1077997011 Potentially you have disabled Trigger on Raise, meaning the playback won't run when the fader is raised? Hope this helps, you are welcome to email a copy of your show file to support@zero88.com, and one of the team will be able to take a look and talk you through what may be causing the issues. If you have any queries let me know. Edward

Hello, Great ok thanks for letting me know. (You seemed to have created a duplicate post which I have deleted.) Edward

Hello, Interesting, can’t think of any reason this may be happening. Please could you attach your show file the problem is present in, and list the cues that are causing the issue? All the best, Edward

Hello, Great, thank you for confirming your software version. Yes, the file attached to your post is a debug file, file extension .zdb. Please send this to support@zero88.com with as much information on when the crash happened, and if you think anything may have caused it. Many thanks, Edward

Hi Dave, The analogue 8 pin DIN connectors on the back of the console will control 6 channels, using a 0 to +10v signal. This information can be found on Page 35 of the manual, attached to the article below... http://support.zero88.com/975532281 I believe Strand ACT6 dimmers have the ability to switch between receiving a 0 to +10v signal or 0 to -10v signal, so ensure this is set to receive a positive voltage. You’ll then be able to connect the console and dimmer together, and have intensity control of the dimmer channels. Pulsar dimmers are usually wired differently, so I would recommend consulting your Pulsar dimmer’s Manual to determine the control pinout. Lightmaster consoles use the following Output pinout... Pins 1-6 are channels 1-6 Pin 7 supply voltage from the dimmer Pin 8 is Ground Hope this helps, if you have any queries let me know. Edward

Hello, Sorry to hear this. I would recommend emailing us a copy of your show file to support@zero88.com. One of the team will be able to take a look, and see what may be causing the issue. By latest Solution software, I presume you mean ZerOS 7.9.4? All the best, Edward

Hello, Software update instructions can be found in the release notes included with the software download... Simply download the software, and extract the software file to the root of a USB stick. Plug the USB stick into the console, tap SETUP -> Load File, and choose the software file application. The console will then perform the installation. Software updates will remove the current show file from the console, so make sure you’ve saved a copy to USB if you would like to load it back into the console afterwards. Hope this helps, Edward

Hi Eric, Thank you for the information. If this happens again, please send a copy of your show file, along with a description of what seemed to cause the crash, to support@zero88.com, and one of the team will take a look and see if they can find the cause. All the best, Edward

Hi Sebastian, Unfortunately the Park feature is not available on FLX S consoles. Edward

Hi Eric, Really glad to hear it. Really sorry to hear this. When the console rebooted, was there a message presented asking to save a debug file? It sounded like the console completely froze. If this happens, power cycling is the only way of clearing the issue. Do you mean the internal or your external touchscreen? If external did you try re-calibrating? Please could you confirm the software on the console. To do this tap Z -> System Information, and let me know the Software Version, please check you are running 7.9.4. Did you have Capture connected to the console using CITP? Glad to hear it. The effects engine is something our software team are currently working on for the next software release. All the best, Edward

Hello, A .cft file is basically the format of the Fat Frog's fixture library. Using the Common Fixture Manager, you can add in a maximum of 20 fixtures from the fixture library download (.ift), to create your own library, and then export to floppy disk as a .cft file. You can then also save .ift fixture files onto a floppy disk, extracted from the main library, in order to load extras in. After a clear to defaults however, these will be removed, leaving only the files contained in the .cft file. Hope this helps, Edward

Hello, If you wish to use the Effects engine on your Sunstrips, I would recommend patching each individual lamp as a dimmer. You’ll therefore have 10 dimmer channels patched for each Sunstrip. This will allow you to select all of them together, apply an effect, offset it, and it will run across the lamps in the Sunstrip. You can then record groups on the console if you wish to control a Sunstrip as a single fixture. Hope this helps, if you have any queries let me know. Edward

Hi Joe, Many thanks for the information. You are correct, if you roll back software versions, firmware versions will not necessarily automatically be rolled back. If you would like to roll back to ZerOS 7.9.3 with the older firmware, you will have to update the software from a USB stick formatted as a bootable drive. Instructions on how to do this can be found in the ZerOS 7.9.3 release notes, available with the software here... https://zero88.com/forum/files/file/1-zeros-793/ This information can be found in the "Consoles running ZerOS 7.8.2.39 or older" software update instructions. When you have formatted the USB drive, plug into the console, and switch it on, you will be taken to a screen with "Install ZerOS 7.9.3", or "Advanced", if you choose advanced, you will have the option to manually roll back the firmware. When you have done this and installed the software, it would be interesting to know if this solves this issue. If you have any questions, feel free to email me directly. Edward

Hello, Interesting, I haven't seen a no warm time fogger before. Product page seems to say 180w... http://www.antari.com/index.php/web/Products_i/22 From a control point of view then, as long as the dimmer channel isn't dimmed, and is patched as a relay this should work, however I couldn't guarantee how happy the fogger would be receiving a "messy" AC sine wave, and how happy that dimmer would be "switching" a not entirely resistive load. To know how it would cope you would need to know the fogger's power factor, however this doesn't seem to be quoted in the manual. All the best, Edward

Hi Petr, Yes a software update will be required. After installing the new software, I would recommend you leave plenty of time to get used to the console before a live show. ZerOS 7.8.1 is quite out of date, and so there are some quite big changes in the new software. These are detailed here... http://support.zero88.com/Legacy-products/Legacy-Consoles/Legacy-ZerOS/ORB-XF/988876801/Changes-to-operation-of-ORB-Series-consoles-within-ZerOS-7-9-2-and-later.htm There is also more information in the ZerOS 7.9.4 release notes, which are available along with the ZerOS 7.9.4 software download here... https://zero88.com/forum/files/file/17-zeros-794/ If you have any queries please do let us know. All the best, Edward

Hi Tim, If you run an Effect with a "Fan V" offset across an even number of fixtures, the console will automatically know that the middle pair should do the same effect. To configure a Fan V fan mode, hold SETUP and tap the EFFECT button. Then hold SHIFT and choose "Fan V" from the options, release SHIFT, and click OK. Then select your fixtures, apply the effect you would like, and then hold SHIFT and dial the offset wheel. Hope this helps, Edward

Bonjour, Désolé d'entendre ça. Je recommanderais de contacter votre distributeur auprès duquel vous avez acheté la console et il sera en mesure d'organiser un examen pour voir quel est le problème ou d'organiser un remplacement. Si vous avez des questions, envoyez-nous un e-mail à support@zero88.com. Edward Hello, Sorry to hear this. I would recommend contacting your distributor you bought the console from, and they will be able to arrange taking a look to see what the problem is, or arrange a replacment. If you have any queries please email us at support@zero88.com. Edward

Hi Petr, What software are you running on your ORB XF? You can find out by tapping "Other Windows", top left of the Output Window, and from the drop down choose System Information. Under the Desk Info tab will be a line displaying "Software Version". ZerOS 7.9.4 is the latest release software for ORB XF. The latest ZerOS Remote App version, as displayed in the app "About" page, is v4.2.7.14 for iOS. This is known to be compatible with ZerOS 7.9.4. Hope this helps, Edward

Hello, I'd echo what Kevin says, it's never a good idea to plug non-dimmable loads into a dimmer, even if you want to have the channel at full. Not only is there always the chance it could accidentally be dimmed and potentially damage the device and the dimmer, but the device may not like the messy AC sine wave you get from the output of a dimmer channel. At your own risk, there is however a "Relay" fixture file under the "Generic" manufacturer. Again, as Kevin says this will simply switch the fog machine on and off - this will not turn the fog output on and off, which is often done with a wired remote on non-DMX smoke machines. Edward

Hello, Really sorry to hear this, thank you for letting us know. Did you save the debug file? If so please send this to support@zero88.com with a description of the crash, and one of the team will be able to take a look at the file to see what went wrong. Can you confirm the software version of your FLX S? You can find this by tapping Z/Shift -> System Information, and in here is a line displaying Software Version. The latest is ZerOS 7.9.4.3. Did you do anything in particular that seemed to cause the issue, or did it seem to randomly crash? If you have any queries just let me know. Edward

Hi Joe, I don't believe we have heard from Matt since he reported these issues, so presumably he solved the issue. Just to clarify, I presume... ... means fixtures directly into the FLX DMX output, rather than via the splitter. What DMX splitters are you using? What DMX tester did you use? What are the make and model of the fixtures that are causing issues? What other fixtures are on the same DMX line that are behaving correctly? When did the issue seem to start, what changed in the system? Apologies for all the questions! All the best, Edward