Edward Z88

Hi Kevin, OK. We haven’t logged this yet, however will post back with a reference number when we have. Edward

Hi Neil, The tracking mode of the console won’t effect this. In the Master Playback’s Settings, is it set to HTP Master, and HTP Fader Function? These are the defaults which will allow it to be mixed with other playbacks. If you’re still having difficulty, please email us your show file to support@zero88.com, and we’ll take a look to see if we can find the cause of the issue. All the best, Edward

Hello, Really good to hear where FLX consoles are being used. Please let us know if you need help with anything, and please let us know of any extra features or improvements you would like to see on the consoles. We’re always interested to hear the comments from users. All the best, Edward

Hi Oliver, Does this Fixture have a shutter and intensity parameter? You can check this by consulting your fixture’s manual. The shutter should be defaulted to open, meaning all you’ll need to do is raise the fixture’s intensity. This can be done by pressing FIXTURES, selecting your fixtures, and using the wheel, or pressing HOME. To check the shutter is open, tap BEAMSHAPE, until you find the shutter parameter. Hope this helps, Edward

Hi Neil, As Ian mentions, I would recommend giving Keith a call, or emailing us at support@zero88.com, for instructions and advice on this. Edward

Hi Neil, Out of interest, why are you recording a cue with the fixtures at 0% on the Master Playback? If you home your fixtures, tap RECORD, and then tap a playback button, the lighting state will be stored. Double pressing CLEAR, and then raising the playback fader will raise the intensity of the fixtures. If this is not the behaviour you are getting, it sounds as if a setting has been altered. To check the settings for your playback, hold SETUP and tap the playback’s button, then choose Raise & Lower. This should be set to Trigger on Raise, meaning your lighting state will output when the fader is raised. If it is disabled, you’ll find you’ll need to press the playback’s button, before you can raise the fader. If this option is disabled without you changing the playback, the console defaults have been altered. To check these tap SETUP -> Defaults -> Playback Defaults -> Raise & Lower -> Trigger on Raise, and make sure it’s enabled. If it isn’t, when you enable this all future playback you record should behave correctly. This means the fixtures have moved on dark, ready for when they’re next used in the playback. For more information, see the article below... http://support.zero88.com/1011707591 Hope this helps solve your issue. If you have any queries just let me know. Edward

Hi Philp, It is not currently possible to configure a playback’s button to be a group select. This functionality is only possible on the full size FLX by programming a macro. As Kevin says, the reason your playback wasn’t getting recorded correctly was due to SmartTag being enabled, which ignores fixtures with 0% intensity. Hope this helps, Edward

Hello, If you don’t want true colour mixing, then you can also use Fader Controls to allow to cross fade between your colour playbacks. To do this, see the article below... http://support.zero88.com/1011405471 Hope this helps, Edward

Hi Kevin, OK thanks for clarifying. FLX won’t change modes automatically, unless a universe is getting full, so there’s something strange going on. Let me know if you get more information from Adam Hall. Edward

Hi Kevin, Thanks for letting me know. Yes- sounds like either the code in the fixture file is incorrect, or the code the fixture is reporting is incorrect - either way when the console is detecting the fixture, it isn’t finding a fixture file in the library with matching RDM data, and is therefore creating its own basic one. If the fixture is set in the higher channel mode, I would expect FLX to detect this higher channel mode and patch it- unless the fixture is only giving information for the 2 channel mode over RDM. Out of interest, when the 2 channel mode is discovered and patched into FLX automatically, is the mode changed remotely on the fixture from the higher channel count to the 2 channel mode? Edward

Hello, That’s great, glad to hear it. Let me know if you have any queries. Edward

Hi Dan, That’s great thanks for the information. I would recommend updating your software to ZerOS 7.9.5. Let us know how you get on. Edward

Hello, That’s great glad to hear it. If you have any other questions just let us know. Edward

Hello, Do you have Fader Controls Colour enabled on your FLX console’s playback? If so cue colour fade times will be ignored. This option can be found in the Playback Settings, by pressing and holding SETUP and press the playback’s button. To turn off Fader Controls colour, ensure colour has a blue button stripe. Hope this resolves the issue. Let us know if you have any questions. Edward

Hi Phil, Are you programming all of the lighting states into a single Playback and using the GO button to advance between them? Or are you programming single lighting states onto multiple playbacks? If you lower a playback fader, the MAC 250s will be “released”, meaning they’ll go to their defaults, which are pointing straight down, no gobo, no colour. To stop this happening, hold SETUP and tap your playback’s button. In the Playback Settings, press Raise & Lower, and disabled Release on Lower. If programming multiple cues into a single playback, the MAC 250s should be moving on dark, meaning they’ll automatically prep for when they’re next used. If you would like us to take a look at your show file, feel free to email it to us at support@zero88.com, and we’ll see what is causing the problem. Hope this helps, let me know if you have any queries. Edward

Hi Eric, As Kevin says, if you wish to load your ZerOS 7.9.4 show file into ZerOS 7.9.5, make sure you have plenty of time to work through it to ensure it looks the same as you programmed it. As mentioned in the release notes, effects may be slightly different in ZerOS 7.9.5 due to the updated effects engine. ZerOS 7.9.5 does include many performance enhancements, we are trying to find what caused the random lockup Kevin mentioned. All user fixtures will be removed when performing a software update. If you have user files contained in your show file, these will be loaded in with the show file. If you have custom fixtures that aren’t contained in Fixture Library 37, your easiest option would be to use the Fixture Editor software for PC to import all fixtures into a single .ift file, and then simply load it into the console. I would also recommend you email these fixtures to us at FixtureSupport@zero88.com, so that we can contain them in the next Fixture Library update. Hope this helps, Edward

Hello, Software updates on FLX S consoles cannot be performed by creating a bootable USB drive. Instead, the ZerOS 7.9.5 USB Creator.exe software file, can simply be copied to a USB stick, and plugged into FLX S. On the console you can then tap SETUP -> Load File, and choose the software file to load in. Detailed instructions can be found in the Release Notes, available here... Hope this helps, let me know if you have any queries. Edward

Hello, You can configure colour parameters to fade between cues in a chase in the same way you can configure intensity. To do this hold SETUP and tap your chases’s button. At the bottom of the window you can configure the colour fade percentage for the cue transition. All the best, Edward

Hi Tim, OK thanks for the information. Hopefully the article helps you out. If you have any questions just let us know. Edward

Hi all, Thanks for letting us know. We’ll take a look into this. Edward

Hi Josh, As Kevin describes, FLX S consoles by default Move on Dark, and prepare a fixture’s colour, beam and position when a fixture has 0% intensity, for when the fixture is next used later in the cue stack. You will therefore need to have a cue where they are off, to allow this to happen. Some fixture’s do have the option to automatically go to 0% intensity when moving, however you’ll need to consult your fixture’s manual to see if this is possible. Hope this helps, let us know if you have any queries. Edward

Hi Tim, By default, when RECORD is pressed on a FLX S console, tagged information in the programmer, and any other active playbacks, will be stored into your cue. If you would like ONLY tagged, programmer information to be recorded, you’ll need to ensure SmartTag is disabled on the console. To access this option, press and hold RECORD to open the Record Options window. In here you’ll see a SmartTag button. Press this to ensure it is disabled - indicated with a blue stripe. You can press RECORD to close this window. Now all future programming will only be storing programmer information. For more information on tagging, see the article below... http://support.zero88.com/1014189311/What-is-Tagging.htm (You seem to have created two duplicate posts so I have deleted the other). Hope this helps, if you have any queries let me know. Edward

Hello, If you just wish to store intensity, you’ll need to ensure SmartTag is disabled. To do this set your intensities to the levels you’d like them at using the channel faders, then press and hold RECORD, and from the Record Options tap SmartTag, so that is has a blue stripe in the button. This will mean only tagged information in the programmer will be stored, ignoring anything else. If you have other information in the programmer, you may then use the attribute buttons in the record options window to choose to not store any specific tagged attributes. You can then tap the playback you wish to store to. Now only tagged information will be recorded. For more information on tagging, please see the article below... http://support.zero88.com/1014189311 Hope this helps, if you have any queries let me know. Edward

Hi Kevin, I’ll take a look at this in further detail. As you say, if you have position parameters tagged, I would expect manually choosing to not record position in the Record Options window (Position with a blue stripe), would result in an ICBE effect palette, not ICBPE. With other palettes, only that specific attribute will be stored, unless SHIFT + RECORD is used to store all parameters into the palette. For more information on tagging, such as the different colour attribute stripes, see below... http://support.zero88.com/1014189311/What-is-Tagging.htm All the best, Edward

Hi Zeljko, Please send us an email to support@zero88.com with this request, and Keith will be able to get back to you. All the best, Edward