Edward Z88

Hi Dan, Sorry to hear this. Was this running ZerOS 7.9.5? The software version can be found on your FLX by tapping Z -> System Information, listed next to "Software Version". You have 2 options here. This first, is to edit the playback, so that the cue contains both a position and intensity effect. To do this playback your position effect, select your fixtures (or double tap ENTER to select anything on above 0%), tap EFFECT, choose an intensity effect you would like, and apply an offset using the offset buttons along the top of the effects window. Then tap UPDATE, and tap your playback's button. The other option is to record an intensity effect or an intensity chase onto another playback. When you have done this you will then need to go into this playback's settings, and change the Intensity Mixing to Latest Takes Precedence. Click OK, and now when you fade your chase up over the top of your position the fixture's intensity will be lowered, revealing the chase/effect running. Hope this helps and makes sense, if you have any queries let me know. Edward

Hello, Please drop us an email to FixtureSupport@zero88.com with this request, and the team will be able to create this for you. We will do our best to get this to you for Thursday. Edward

Hi Kevin, We have found the cause of this issue. Please see below... Edward

Hi all, Hope you're well. After further investigations, we have discovered the ZerOS Library file, which contains the new automatic Effect palettes, does not get installed if software updates are performed using the OLD installation method, of creating a bootable USB drive on a Windows PC. The new method of simply loading the software application into the console works correctly. The new method is described on page 7 of the release notes, under "Consoles running ZerOS 7.8.3 or later". The release notes can be downloaded here... In ZerOS 7.9.6 we will ensure the file is included in the old installation method too. Hope this helps, if you have any queries please let us know. Edward

Hi Loz, When you are in Program Mode on the Jester ML, tap the colour palette you wish to name, press the right arrow key to select the name field, and then press ENTER. The MFKs will then allow you to type in the name, or you can use a USB keyboard. Hope this helps, Edward

Hello, No problem at all, many thanks for the information. From your description, I am not sure why those movers aren't being stored into cue 2. Please could you send us a copy of this show file to support@zero88.com, along with a description of what fixtures you wish to recorded, and we'll take a look to see what is going on. Edward

Hello, Macros can only be triggered by cues. Therefore releasing a playback by pulling the fader down can’t trigger a macro. What you could do however, is Record a blank second cue onto the playback. In this cue, trigger a macro that deselected your fixtures, and also add a release macro that releases its own playback. Then go into the playback settings (hold SETUP and tap the playback’s button), tap Raise and Lower, and press disable release on lower. Now, you can fade your playback up, then fade it down, and then press the playback’s button, which will release the playback and deselect the fixtures. Hope this helps, if you have any queries let me know. Edward

Hello, Thanks for the request. You currently can't access Rem Dim from the ZerOS Remote App. If you are using the ZerOS Monitor app viewing the Faders desktop, you could assign a UDK to be a Rem Dim function, which you could then use via the app. Hope this helps, Edward

Hi all, Thanks for your comments. We will bear this feature in mind - especially useful for when the consoles are on site-wide networks. Edward

Hello, Glad to hear you solved the issue. Let us know if we can help with anything else. Edward

Hi Kevin, Noted - will be creating more knowledge base articles soon. Edward

Hi Philipp, Apologies for my delay in replying. 1 - Yes this is possible. The green faders are preset B, which are fixture numbers 25 through 48. Therefore simply tap SETUP, select your LED fixtures, and renumber them to be in the range of 25 - 48. If Dimmers are currently patched onto preset B which you aren't using, press and hold preset flash 25, and tap preset flash 48, to select 25 - 48. Then tap DELETE, to delete all of these fixtures from your show. Then you have renumbered your fixtures, tap SETUP, and then tap SPECIAL. Under Channel Button on the MFKs, this will allow you to configure the channel buttons to be Select buttons, meaning these buttons can select your LED fixtures, allowing you to use the MFKs and encoders to control them. 2 - You can change the channel fader preset mode to HTP rather than LTP. To do this tap SPECIAL -> Preset Mode -> HTP. Hope this helps, if you have any queries let me know. Edward

Hi all, Apologies for the delay in replying, I have been out of the office - normal service will now resume! A "spreadsheet" style Program Window that shows what is recorded into cues isn't currently available on FLX series consoles - this remains currently only on ORB or Solution consoles. Currently as Kevin says, if I have recorded fixtures into a cue accidentally, go into the cue, select the fixtures you don't want, and click HOME, tap UPDATE -> ensure SmartTag is disabled, and tap Remove. Then tap the playback's button to complete the command. HOME is pressed as a quick way of tagging those fixtures you don't want. Fade times on Flash are currently only available on the Fade Up (using the cue time). For flash on fade up and down, the UDKs can be used. As Kevin mentions, the default encoder behaviour for effects is Absolute, meaning when an encoder is adjusted, all selected fixtures are given the parameter value displayed above the encoder wheel. For the offset parameter, this therefore means you are offsetting all fixtures by the same amount, resulting in no visible offset across the fixtures. This is where you can hold SHIFT and dial the encoder to fan the fixtures - the parameter will display the value of the first selected fixture. If you want to see the fanned value you have given for each fixture, you can use the Next/Previous fixture shortcut, of SHIFT + LEFT or RIGHT arrow keys, or SHIFT + EXCEPT or AND. There isn't an option to spread a mood board across your fixtures. You can however select a filter from a mood, jump to the colour picker, and then fan from this point in the colour spectrum. If you record an effect to a playback, you can configure the fader of the playback to control the effect, giving you both speed and size control. If you just want Speed control, you can use Speed Override, which will allow you to control the speed of the effect running in the currently viewed playback. Fader Controls will go from the fixture's current state, and allow you to fade through to the recorded state. White is often seen for LED fixtures, as the default for LED fixtures is the colour in white, so you fade from the defaults to the recorded colour. Could you elaborate on this one? As Kevin mentioned, I would use the Output Window's "Preview" mode for this, to show you information on the Next cue. This isn't currently available with effects - you would have to record an effect into a cue, and then have an auto-follow on cue afterwards that would stop the effect. Alternatively, you could record a chase. Chases have the Shots option to define the number of times the chase runs. Hold SETUP + tap EFFECT. Hold SHIFT, and choose "Fan Middle" or "Fan V". Click OK, and then hold SHIFT and dial the Offset parameter. Hope this helps, let me know if you have any queries, or any more questions. Edward

Hi all, As Simon mentions, he has discovered an issue where Art-Net data doesn't seem to be streaming. We haven't heard any other reports of this yet, so if you are experiencing the same issue please let us know. AFX- that would be great if you could post back with your results. Let us know whether you find there is an issue. We are continuing to try and recreate this internally and struggling, which is very frustrating! Will post back when we have more information on the issue. If you have any queries just let us know. Edward

Hi both, The new external desktops are available for both FLX S24 and S48. S48 can be accessed via the external monitor output, and S24 via the Remote Monitor. Hope this helps, Edward

Hi Kevin, I have completed my degree, however Jon and I are both out of the office at the moment so our replies have been a little delayed. Many thanks for the information and investigation into this. I will take a look at this issue further when I have a physical console in front of me. All the best, Edward

Hello, For this, type 1 THRU @ ., Tap RECORD, and then tap a UDK. Hold SETUP and tap the UDK to open its Settings. In the Flash function, change this to Latch, and change the mix mode to LTP. You can then configure fade times, and click OK. You should then find you can use this UDK to fade all fixtures to 0 over a fade time. Hope this helps, let me know how you get on. Edward

Hi Claude, If so, your console is in basic programming mode. To change this, press SETUP -> Settings, and ensure Tracking Options are enabled. Then exit SETUP, and press and hold RECORD. The SmartTag option should be available - ensure that the console also has “Cue Only” selected, unless you would like to program cue stacks with tracking behaviour. Hope this helps, Edward

Hello, As Kevin says, only parameters that you change will be recorded, if SmartTag is disabled. To access the Record Options, you can press and hold RECORD. In here ensure SmartTag has a blue stripe, meaning deselected. From now on, if you simply push up channel faders for your fixtures and tap RECORD, only intensity will be stored. Hope this helps, Edward

Hi Petr, Great, glad to hear you have performed the software update. ZerOS 7.9.5 is now the latest release of ZerOS, released on May 17th 2019. As updating software from ZerOS 7.9.4 to 7.9.5 is easy, I would recommend doing this to keep your ORB XF up to date. ZerOS 7.9.5 is available to download from our website here... Once you have downloaded the software, simply unzip/extract the folder, and then copy the “ZerOS 7.9.5 USB OS Creator.exe” to the root of a USB stick. You can then plug the USB into your ORB XF, tap SETUP, choose Load File from the screen, and then click the software update to load in. The console will warn you your show file will be lost, and you can then proceed. For editing Home values, please see the guide below... http://support.zero88.com/1011411491 Hope this helps, let me know if you have any queries. Edward

Hello, As Kevin says, no internal storage on ZerOS consoles, other than the current show file and library. We do occasionally get requests for this. However the benefit of saving externally, means your show is safe even if the console is damaged. Users that have a few default show files for their console, sometimes use a small stubby “fit” USB stick in one of the side/spare USB ports, so there’s no risk of the USB getting snapped if the console is moved. This allows for multiple show files to be stored - and allows for easy show file editing on Phantom. All the best, Edward

Hi Kevin, OK. We haven’t logged this yet, however will post back with a reference number when we have. Edward

Hi Neil, The tracking mode of the console won’t effect this. In the Master Playback’s Settings, is it set to HTP Master, and HTP Fader Function? These are the defaults which will allow it to be mixed with other playbacks. If you’re still having difficulty, please email us your show file to support@zero88.com, and we’ll take a look to see if we can find the cause of the issue. All the best, Edward

Hello, Really good to hear where FLX consoles are being used. Please let us know if you need help with anything, and please let us know of any extra features or improvements you would like to see on the consoles. We’re always interested to hear the comments from users. All the best, Edward

Hi Oliver, Does this Fixture have a shutter and intensity parameter? You can check this by consulting your fixture’s manual. The shutter should be defaulted to open, meaning all you’ll need to do is raise the fixture’s intensity. This can be done by pressing FIXTURES, selecting your fixtures, and using the wheel, or pressing HOME. To check the shutter is open, tap BEAMSHAPE, until you find the shutter parameter. Hope this helps, Edward