Edward Z88

Hi Sven, No problem, really glad to hear you’ve solved the issue. All the best, Edward

Hi Sven, Version 4.2.7.14 of the iOS ZerOS apps have been tested with iOS 13 and are compatible. If you have any questions let us know. Edward

Hi Sven, This will be the cause. Effects are not installed when installing software via a bootable USB drive. Edward

Hi Sven, It sounds like you installed ZerOS 7.9.5 using the old installation method, not the method described here... http://support.zero88.com/1518910761 Please try loading the software application directly into the console like a show file, as described in the link above, and the effects should be installed with the software. Hope this helps, let me know how you get on. Edward

Hi Martin, Yes, colours can be stored as Default values. To do this, first create your colour you would like. I would recommend you store this as a colour palette when you’re happy with the colour. Then with no playbacks running, and the programmer cleared, select your fixtures, and apply your colour palette. Then tap RECORD, and ensure SmartTag is disabled in the Record Options menu. To open the Record Options on the internal screen, press and hold RECORD. Then tap HOME, and choose Default. You can then double press clear, and when you raise the intensity of the fixtures they will raise in the colour of your palette. You may want to also update these fixture’s home value with this colour. To do this, select the fixtures, press HOME, apply your colour, and then tap RECORD -> HOME, and choose Home. The benefit of using a colour palette to store your home and default values, is that if you update the palette, the default and home value will update too, as they will be referencing the palette. For more information on storing defaults, see below... http://support.zero88.com/1011707631 Hope this helps, if you have any questions let me know. Edward

Hi Roger, That's great, glad to hear it. Effects can be applied to selected fixtures. To store all parameters into a palette, hold SHIFT and tap RECORD, before choosing an empty effect palette. Hope this helps, Edward

Hello, Glad to hear this solved the problem. All the best, Edward

Hi Sven, OK, let me know how you get on. All the best, Edward

Hi Roger, Please could you send us the latest copy of your show file, and detail which fixtures aren't working with which effects? Please send this to support@zero88.com. If you have any questions let us know. Edward

Hi Sven, After installing ZerOS 7.9.5, if you press "Automatically Create Effects palettes", how many are generated? 45 auto palettes should be generated. You can then select your fixtures, and ones available for those fixtures will be highlighted. If only one "No Effect" palette is created, you will need to reinstall ZerOS. This can be done following the instructions below... http://support.zero88.com/1518910761 Hope this helps, if you have any questions let us know. Edward

Hello, When RigSync is disabled under "Remote Device Management", it is disabled globally. However when this is set to enable, to RigSync options per Desk Output, allow you to configure whether the 3 pin or 5 pin XLR output has RDM enabled from the console. That's great, really glad to hear it. When pressing the middle button of a parameter's encoder, this opens the parameters details. An indication to whether a parameter has details, is if the parameter has a function name below the parameter name, rather than simply a DMX level value. As Kevin says, if you need a fixture file feel free to send us an email to FixtureSupport@zero88.com, and we'll be able to create this for you. Hope this helps, if you have any questions let us know. Edward

Hi Roger, Of the 45 auto effects, effects 2 through to 10 are intensity effects. Do you find these are greyed out, and therefore cannot be applied? Auto Effects cannot be edited, as they are used to create custom effect palettes. To edit custom effect palettes, apply the effect to your fixtures, make changes using the encoder wheels, tap UPDATE, and then press the effect palette to store the edits. Hope this helps, Edward

Hello, Firstly, welcome to the Zero 88 Forum. Yes you can store colour presets, referred to by ZerOS as Colour Palettes. To do this, select either all fixtures of this type, or just one of them, and use the colour parameter encoder wheels to create the colour temperature you would like to store. Then tap RECORD, and in the Colour window tap an empty colour palette, marked with an asterisk. You will then be able to use this palette to quickly recall the colour temperature. Hold SETUP and tap the palette to give it a name. Could you elaborate a little? Are you referring to the number displayed above each encoder wheel? This is the raw DMX value the console is sending to that parameter. FLX S consoles are able to automatically discover and patch RDM enabled fixtures on the DMX line. This is due to a feature called RigSync. For more information, see the article below... http://support.zero88.com/995963301 If you don't want the console to discover and keep RDM enabled fixtures synchronised with the console, you can disable RigSync, by tapping SETUP -> Universes -> RDM -> RigSync -> Disabled. Hope this helps, if you have any questions let us know. Edward

Hi Roger, Auto effects cannot be used across individual lamps of a single fixture, hence you need to build the effect using Waveforms. If the strip blinder was patched as 10 individual dimmers, you would be able to use auto effects. Yes, fixture Home values can be edited. For information on editing fixture Home values, take a look at the article below... http://support.zero88.com/1011411491 Hope this helps, Edward

Hi Jake, Yes, you can downgrade software if you wish. Show files are not however guaranteed to be backwards compatible, only forwards compatible. Before you downgrade, if you haven't seen the video below, it might be worth watching, as it goes through the operation of the console running ZerOS 7.9.2 or later... https://www.youtube.com/watch?v=CjnbGuTHbFA Installation instructions can be found here... http://support.zero88.com/1518909581 ZerOS 7.8.2.39 can be downloaded from the website here... https://zero88.com/forum/files/file/2-zeros-frog2/ Hope this helps, if you have any questions let me know. Edward

Hi Carsten, ZerOS 7.9.6 includes enhancements and bug fixes. You will notice there will be a firmware update as well as software update included in ZerOS 7.9.6, which improves performance. All the best, Edward

Hi Steve, We recommend installing console software using the method below, if they are running ZerOS 7.9 or later... http://support.zero88.com/1518910761 You can still use the bootable drive method, however this is mainly aimed for updating consoles currently running ZerOS 7.8.3 or earlier. Edward

Hi Steve, Great, glad to hear it. For reference, the reason the effects didn’t load, is due to installing the software via the old installation method. Loading the software into the console via SETUP -> Load, loads the new effects. All the best, Edward

Hi Jarno, It might be worth trying out the show file and Capture file available here... http://support.zero88.com/1004254221 This will prove whether FLX S and the laptop are talking, and whether there is an issue with the Capture settings. Are you using the full Capture software, or a presentation file? Hope this helps, let me know how you get on. Edward

Hi Jarno, If you had the FLX S and the PC connected directly with a single Ethernet cable, DHCP won’t work. This is because there has to be a DHCP server on the network, such as a router. You will therefore have needed to configure the console’s CITP IP address to be in the same range as your PC’s IP address. An example could be the PC set to 10.1.1.1, and the console set to 10.1.1.2, both with a subnet of 255.255.255.0. Once the IP addresses are in range, start Capture on the PC. On the FLX S tap Z/Shift -> System Information -> Network overview. You should see the console displays that it is connected to your PC, and Capture and your console are communicating. Hope this helps, if you have any questions let us know. Edward

No problem! All the best, Edward

Hi Roger, Please send a copy of your show file to support@zero88.com, and one of the team will be able to take a look to see why the effects are not working for your strip blinders. If you have any questions let us know. Edward

Hi Roger, You will only be given the option to automatically create macros, if you have fixtures patched with macros included in the personality. Examples of fixture macros could be Lamp On, Lamp Off or reset commands. An example of a fixture that does have fixture macros is a Martin MAC250 Entour. If you were to patch this fixture, you would see you are given the option to automatically create macros. If you would like fixture macros adding for your fixtures, please send us an email to FixtureSupport@zero88.com, and one of the team will be able to add these macros in for you. Hope this helps, Edward

Hi Roger, Please could you elaborate? Do you find you're having difficulty recording macros? Are your fixture macros not working? Edward

Hi Serge, There's currently no public list of known bugs. Internally we have any known issues tracked, and assigned to future versions for fixing. If you have any questions just let us know. Edward