Edward Z88

Hi Richard, Welcome to the Zero 88 Forum. If the dimmer is reporting that the Alarm is Active, it means the alarm 0v and alarm AL terminals are connected. These terminals are on the same 4-way screw terminal block as the DMX connections, found on the control PCB. These terminals are RS485-, RS485+, 0V and AL. Has the DMX been wired into the correct terminals? If you have any questions let us know. Edward

Hi Olly, I have just tried to recreate this on Phantom ZerOS, and I can't recreate. What are the fade percentages configured to for these chases? If you send a copy of your show file to support@zero88.com, we will be able to take a look, and see what may be causing this. If you have any questions let us know. Edward

Hi Mac, Yes, if you want to solo the current cue in a cue stack, you can configure the button function. The default button press for a cue stack is Go Fade, which you’ll probably still want, and the default shifted button press is Go Snap. You could therefore configure the shifted button press to be solo. To do this hold SETUP and tap the playback’s button, and then hold SHIFT and choose Solo. Then click OK on the playback settings window. Hope this helps, Edward

Hi Mac, Please could you email me a copy of your show file, and I’ll take a look to see if I can recreate. Would you be happy to try out the forum beta version? If you are that would be great, as you’ll be able to see exactly whether this solves the issue or not. As with most software updates, the forum beta includes performance enhancements. I can’t remember whether you have access to the beta forum? If you do, you will have access to the thread below, to download ZerOS 7.9.6.1. If you don’t please send me an email, and we’ll give your account beta access. If you have any questions let me know. Edward

Hello, For a guide on how to assign RGB to faders see the article below... http://support.zero88.com/1014413041 The issue you were probably come across with Tagging and keeping parameters separate, is that SmartTag is enabled. With SmartTag enabled, the console will ignore manual tagging, and instead tag what is required to record the current lighting state on stage. If you disable SmartTag, the console will only store tagged parameters. Hope this helps, Edward

Hi Myles, Images are added to details within the Gobo parameter in the fixture editor software. To see these on the console, select the fixture, tap Beam until you see Gobo on one of the wheels, then tap the middle encoder button. You should see a breakdown of each Gobo, and it’s image. Hope this helps, Edward

Hi Steven, To update cue 1, go into cue 1. Take the dimmer to 0%. Then tap UPDATE, and simply press the playback’s flashing button. This should take the fixture out of the cue. When updating cues, you should find you don’t need to press CLEAR. This is because your manual changes have been taken and stored into the cue, and there is therefore no manual information left to clear. Hope this helps, let me know how you get on. Edward

Bonjour, Pour supprimer les informations de position d’une lecture, augmentez la lecture et sélectionnez les appareils sur lesquels vous souhaitez supprimer les données de position. Puis déplacez la roue codeuse Pan ou Tilt. Puis appuyez et maintenez UPDATE. Cela ouvrira la fenêtre Options de mise à jour. Appuyez sur SmartTag pour le désactiver, indiqué par une bande bleue. Puis choisissez «Supprimer» parmi les options de mise à jour. Cela signifie que tout ce qui est actuellement étiqueté sera supprimé de la queue. Appuyez ensuite sur le bouton de lecture pour supprimer les informations marquées de la mémoire. Appuyez de nouveau sur UPDATE et maintenez la touche enfoncée, puis appuyez sur SmartTag pour activer SmartTag pour une programmation future. Vous pouvez ensuite appuyer sur UPDATE pour enregistrer et fermer les options. Si vous avez des questions dites le moi. Edward Hello, To remove position information from a playback, raise the playback, and select the fixtures which you wish to remove the position data from. Then move either the Pan or Tilt encoder wheel. Then press and hold UPDATE. This will open the Update Options window. Tap SmartTag to disable it, indicated with a blue stripe. Then choose “Remove” from the update options. This means that anything that is currently tagged, will be removed from the cue. Then tap the playback button to remove tagged information from the cue. Press and hold UPDATE again, and press SmartTag, to then enable SmartTag for future programming. You can then tap UPDATE to save and close the options. If you have any questions let me know. Edward

Hello, Thanks for the information. We are investigating what may have caused USB devices to slow the console down. If you have any questions let us know. Edward

Hi Steven, Welcome to the Zero 88 Forum. By not recorded, do you mean it always seems to be at 0%, or does it always seem to be up doing its own thing? If it is up, and each time you record or update your cue it reverts to a previous level, it sounds like there is another programmed playback running on the console. To make sure only the Master Playback is running, you can press and hold CLEAR, and press the fader function button - the button that you use to toggle the faders between channels and playbacks. Hope this helps, Edward

Hello, Please could you send a copy of your show file to support@zero88.com, and we'll be able to take a look to see what may be causing this. If you have any questions let us know. Edward

Hello, The latest iOS and Android apps are not compatible with FROG2 consoles. This is because there are no longer software updates for FROG2. The Windows Remote Monitor will continue to work. If you have any questions let me know. Edward

Excellent if you have an RGB fixture without an intensity 😉 Edward

Hi Myles, Yes definitely. Before we can, we need to implement a new fixture library into ZerOS consoles. Our software team have been working on this, and the new library will be released in ZerOS 7.9.7. If you have any questions let us know. Edward

Hi David, That's great, thanks for sharing. I have moved your post into this thread, so we can keep all the colour picker images together. You won't damage the console by loading in an image file. If the file is corrupt, the console simply won't load it in. I have tested one of these images on a FLX and it loads in correctly. Edward

Currently, ZerOS doesn’t support multi-cell fixtures, and so an individual fixture is required for each set of intensities/RGB/P&T. A single fixture can be patched, but doing this means all of the cells are grouped into Colour, Beam and Position, and cells are not applied to the colour picker. Edward

Haha it hasn't been declined, it has been noted! It won't be in the next software update, but is something we will prioritise dependent on the number of requests. If you have any questions let me know. Edward

Hello, Sorry to see this. We will take a look into this. Would I be able to give you a call to get more details on this? If so please drop me an email with your number, and a convenient time to give you a call. If you have any questions let me know. Edward

Hi Kevin, ZOS-8569 is to do with the quick offset buttons along the top of the effect window appearing to work in reverse. ZOS-8967 is specific to the fixture order in the P/T grid. The colour picker fans colours in order of fixture selection. If you have any questions let me know. Edward

This is not a bug I’m aware of? Just tested this and it seems to be working correctly. How recently did you come across this? Was the order an exact reverse of your selection order? Edward

Hi Neil, Thanks for your comments, that’s great to hear. You should find if you pinch your thumb and finger you can get a small variation. If you are spreading across the colour picker (X axis), you are changing the hue, which will give you quite a range of colours without moving your fingers very much. However if you go down the colour picker (Y axis), you are spreading the saturation, which gives you a little bit finer control. Remember the order of the spread is the order of selection, so for a random spread select the fixtures in a random order - groups will record the order, so these can be useful to then spread colours across. Hope this helps, Edward

Hi Shakes, The external desktops on the external monitor cannot be customised. The benefit of having 2 colour windows on the Groups/ Colour desktop, is that one window can be viewing one colour mixing method, for example the colour picker, and the other can be viewing filters or palettes. The other benefit is you can access all colour palettes simultaneously, by having each window scrolled to different positions. The only other window on FLX S consoles that can’t be accessed on the external monitor is the macros window, however this can only be used when relevant fixtures are selected, and so appears internally when needed. Hope this helps, if you have any questions let me know. Edward

Hi Chris, If you hold VIEW and press a playback button, this will open the playback in the cue list window. You can then edit fade times by tapping on the fade time value, and use the encoder wheels to set the time. Hope this helps, Edward

H Myles, A fixture can only have a single intensity control. Therefore if you have multiple intensity channels, you can either configure them all to be scaled by a virtual "master" intensity parameter, or you could go down the route of patching each fixture part as a separate fixture on the console. If you have any questions let us know. Edward

Glad you found them useful! I'd probably recommend booking onto a full day's FLX series training. You'll be able to ask any questions you might have, and the afternoon will cover the more complex parts of the console. We will soon be released our training dates and locations for 2020 on the website. The alternative would be to go down the route of paid on-site training. If this is something that may be interest to you, please email training@zero88.com. If you have any questions let us know. Edward