Edward Z88

Hello, Fixture files in the .ift format, are still compatible with the latest versions of ZerOS. You can continue to use these fixtures without issue, rather than using the fixtures contained in the library. To get any missing fixtures added to a future fixture library release, drop us an email to fixturesupport@zero88.com, with a link to the fixture's manual. If you have any questions let us know. Edward

Hi Emrys, When you click a red fixture in the "Convert Profiles" column, the console will offer a small selection of fixtures in the library, that ZerOS thinks could be the same make, model and mode as your current fixture. You can then choose the correct one to convert to. If instead you see a full list of fixtures, this means your fixture will be missing from the library. If you send us an email to fixturesupport@zero88.com with a link to the fixture's manual, we will be able to get this fixture added to a future release. As Kevin says, there is no issue in leaving your fixtures "red" and continuing to use them - this just means they are not in the library format. If you have any questions let us know. Edward

These PSUs are switch mode. Edward

Jester/Frog PSUs are still available. Part code 5537500. For more information on available common spares, head to the Frog page... https://zero88.com/control/frog Edward

Hi Nico, Welcome to the Zero 88 Forum. Apologies for the delayed reply, I somehow missed your post. It is not possible to export ZerOS show files to ASCII or PDF. You can export cue lists as CSV files. For clarity, show files saved in ZerOS 7.9.7 and earlier use the file extension .isf. In recent software versions show files will be saved in the .zos format. Exporting as ASCII is definitely something we'd like to do. Currently there are features with much higher priority being worked on, so this is yet to be implemented. If you have any questions let me know. Edward

Yep, sounds like a FLX S console would be perfect, other than the mention of a close contact input. This would require the full FLX. Edward

Hi Ian, Welcome to the Zero 88 Forum. It would be worth taking a look at the FLX range of consoles as a replacement. If the close contact remote input is a must-have, then the full-size FLX console would be worth a look... https://zero88.com/control/flx If you can do without the close-contact input, then the FLX S48 would be a suitable replacement. For more information on FLX S consoles see the link below... https://zero88.com/control/flxs I hope this helps, if you have any questions let us know. Edward

Hi Charlie, Great, glad to hear it. For further information, please see the Orb console page below... https://zero88.com/control/orb If you have any other questions, please let me know. Edward

Hello, Welcome to the Zero 88 Forum. Please could you confirm the software version running on your Orb XF? To find your software version, please tap the "Other Windows" button top left of the Output Window. From the drop-down choose System Info. In the window that opens will be a line of text showing the "Software Version". The latest software for Orb XF consoles is ZerOS 7.9.9. ZerOS 7.9.9 can be downloaded along with release notes from the link below... https://zero88.com/zeros#download To remove fixtures in ZerOS 7.9.9, simply tap SETUP to view the Fixture Schedule, select the fixtures you wish to remove using syntax, and then tap the DELETE button. For more information see the link below... https://zero88.com/manuals/zeros/patching/fixture-schedule/deleting-fixtures I hope this helps, if you have any questions let us know. Edward

Haha good spot! Edward

Hi Steve, If you haven't yet tapped SETUP -> Clear Options -> Clear Fixture Files, the "legacy" versions will still be available in Add Fixtures on your console. There will be no compatibility issues. Legacy fixture files can continue to be used as they were previously. The only thing to be aware of, is if you were to perform a fixture swap-out, the fixture should be converted to the library version first, prior to changing to a different fixture type. Many fixtures in the ZerOS Library format still have a Lamp On macro. It just so happens a handful of Martin fixtures no longer have a Lamp On macro, and instead Lamp On can just be accessed from the fixture's Control parameter. We may look to bring these back in a future library update. If you have any questions let me know. Edward

Hi Steve, Apologies - I thought you were creating this fixture macro using the Fixture Editor. If you create a custom macro which recalls a Beam palette, this will not automatically stagger the lamp strike. Fixture macros cannot be created manually on the console. If you would like access to the "legacy" version of these fixtures with the Lamp On macro, individual Martin fixtures can be downloaded from the link below... https://zero88.com/fixtures/legacy-library/Legacy library (gft41.0)/MARTIN/ If you have any questions, please let me know. Edward

Hi Steve, Lamp On macros will automatically strike each fixture one after the other, if the macro is named "Lamp On". If the macro has a slightly different name, the macro will run across all fixtures at the same time, and will not be offset. I hope this helps, if you have any questions let me know. Edward

Hello, It is possible to record a macro of the fixture being selected, the custom beam palette being applied, and then the fixture being sent back to defaults again. You can then use this macro which will select and Lamp On your fixture. The fixture macro for Lamp On for these particular fixtures is no longer included in the recent ZerOS Libraries. If you have any questions let us know. Edward

Hello, Welcome to the Zero 88 forum. Really glad to hear you are enjoying FLX S48. Do you have a copy of the show file (.zos) that you saved in ZerOS 7.9.8, and are unable to load into ZerOS 7.9.9? If so, please email this to support@zero88.com, and we will be able to advise. If you have any questions let us know. Edward

Hello, As @DALX mentions, by default the 5 pin DMX port will have RDM enabled, and the 3 pin port won't. In recent software versions, RDM settings can be found in SETUP -> Universes. Hope this helps, Edward

Hi Rob, Yes that’s correct, both the 5 pin and 3 pin XLR connectors output DMX. If you have a 1 universe FLX S48, both ports will output universe 1. If you have a 2 universe FLX S48, the 3 pin will by default output universe 2. This can however be configured in SETUP -> Universes. Hope this helps, Edward

Hello, Really sorry to hear this, many thanks for the description of the issue. Please email your show file to support@zero88.com, and we’ll be able to take a look to see if there’s an indication of the cause. If you have any questions let us know. Edward

Hi Paul, If there are faders that don't seem to be registering correctly, I'd recommend booting the console into Test Mode. You can access Test Mode by booting the console with the SETUP key held down. This will show you an on-screen representation of the console on the internal touchscreen. You will then be able to work through all of the console's faders and buttons, and ensure that the physical position of faders matches the on-screen representation. For more information on Test Mode see the link below... https://zero88.com/manuals/zeros/trouble-shooting/test-mode If some of the faders are not synchronised with the on-screen representation, and are registering incorrectly, as @kgallen suggests, I'd recommend using a can of compressed air spray, to clear out any dirt from the fader tracks. Do not use an oil-based lubricant. If you have any questions let us know. Edward

Hello, ZerOS Library files (.zlbr) contain fixtures in the new library format, which cannot be edited. These fixtures are created as per the fixture's official manual in our format. If you wish to customise fixtures, individual .ift files can be downloaded from the link below... https://zero88.com/fixtures/legacy-library/Legacy library (gft41.0)/ I hope this helps, if you have any questions let me know. Edward

Thanks very much. Will take a look at those this afternoon. Edward

Hi Jean, Thanks for confirming. Any known errors can be displayed by pressing Z -> System Information -> System Text. I don't believe this issue will be reported there. Many thanks for your time spent investigating this. Thank you for detailing the steps and taking images. Again, I have followed these steps, with your show file, and cannot reproduce the fault. This therefore indicates a specific issue with the handling of these fixtures. Many thanks for the video. I have downloaded this, and then deleted it from your post, to save your forum storage space. Upon discovering a fixture, RigSync will look at the fixture's ID, to see if that fixture is in the library. If it is, it will patch the fixture from the library. If there are multiple fixtures in the library with the same ID, it will create a personality for the fixture automatically, and give the option to convert the fixture to the correct library variant. I will take a look at why with these fixtures ZerOS is not automatically patching the library version. This is logged as reference number ZOS-10753 on our system. Would you be willing to try a beta version of ZerOS software, to see if this clears the issue? The beta software does not contain a specific fix for the Reset Desk crash, however does include further RigSync improvements. If you'd like to try the beta version, please send me an email, and I will be able to share this with you. Again many thanks for your time investigating this. We will do our best to replicate this with your detailed information. This issue is logged as reference number ZOS-10754 on our system. If you have any questions, please let me know. Edward

Hello, Would you be able to email us the show files that are failing to load into ZerOS 7.9.9? Please email support@zero88.com, and we will take a look. If you have any questions let us know. Edward

Hi Jean, We are currently still unable to replicate this with our RDM test fixtures and your show file. This may indicate the issue is related to how ZerOS is handling the specific RDM fixtures connected to your console. Sorry to hear this. If there are any debug files or error messages shown upon rebooting the console, please do send these to me, as these will help indicate the cause of the issue. If you would be interested in trying our beta software, to see if this solves the issue, please drop me an email. If you have any questions let me know. Edward

That's great, glad to hear it. If you have any questions just let us know. Edward