Edward Z88

Hi Delfine, Pour cette fonctionnalité, je recommanderais de laisser le mixage d'intensité en tant que HTP pour la lecture principale et de configurer LTP Catch pour les autres lectures. Avec LTP Catch, vous pourrez augmenter l'intensité si nécessaire, mais également abaisser le niveau en dessous du niveau du Master Playback. For this functionality, I would recommend leaving the Intensity Mixing as HTP for the Master Playback, and configuring LTP Catch for the other playbacks. With LTP Catch, you will be able to boost the intensity if required, but also bring the level down below the level of the Master Playback. Hope this helps, Edward

Hi Delfine, Pourriez-vous développer un peu ? Souhaitez-vous que les repères de la lecture principale ajustent la couleur, le faisceau, la forme et la position de vos lumières, puis utilisent des lectures séparées pour contrôler les intensités ? Si c'est le cas, vous pourrez le faire sans modifier l'option Intensity Mixing d'aucune lecture. Vous pouvez le faire en vous assurant de ne pas enregistrer d'informations d'intensité dans la lecture principale. Cela signifie que les informations les plus récentes sur la couleur, le faisceau, la forme et la position de la lecture principale seront transmises à vos lumières, et le pourcentage d'intensité le plus élevé de vos lectures sera transmis à vos lumières. Would you be able to elaborate a little? Would you like the cues in the master playback to adjust the colour, beam, shape and position of your lights, and then use separate playbacks to control the intensities? If so you will be able to do this without changing the Intensity Mixing option of any playback. You can do this by ensuring you don't record intensity information into the master playback. This means the most recent colour, beam, shape and position information from the master playback will be output to your lights, and the highest intensity percentage from your playbacks will be output to your lights. Please watch the video below, for more information on Intensity Mixing... Please see the link below for more information, and let me know how you get on... https://zero88.com/manuals/zeros/cues-playbacks/playback-settings/general#faderfunction Have you read through the "Update Options" section of the Online Manual? If not, please read through this section, and if you have any questions, please let me know... https://zero88.com/manuals/zeros/cues-playbacks/updating-cues/update-options I hope this helps. Edward

Hi @pb_blue Does this error message also display "Bad Product ID"? If so, this indicates that the internal battery needs replacing. Jester TLXtra consoles use a standard CR2032 3v coin cell battery. If you would like instructions on how to replace the battery in your Jester, please send us an email to support@zero88.com, and we can share the information with you. If you have any questions, please let us know. Edward

Hello, As @kgallen mentions, it must be a genuine Phantom ZerOS Unlock Dongle from Zero 88. Once unlocked, Phantom is able to output 8192 control channels over 64 universes. Edward

Hello, If you wish to connect your console to wysiwyg, you will be able to do this by connecting the console to the PC running wysiwyg over Ethernet. If you wish to connect Phantom ZerOS to wysiwyg running on the same PC, you will need a Phantom ZerOS Unlock Dongle to allow you to output sACN or Art-Net from Phantom ZerOS. Phantom ZerOS Unlock Dongles can be purchased from your preferred Zero 88 distributor. It is worth mentioning, that if you wish to use Capture visualisation software, you will not need an unlock dongle to use Phantom ZerOS. This is because Capture supports the CITP protocol, which can be streamed from Phantom ZerOS without being unlocked. If you have any questions, please let us know. Edward

Hi Marius, I have checked the file, and can confirm it is not corrupt. We also haven't had any other reports of this. To confirm, the latest software is ZerOS 7.10, not 7.1. If you are still experiencing difficulty with this, it may be easiest to jump on a call together to see what may be causing the issue. Please email support@zero88.com, and let me know a time that works for you to chat this through. If you have any questions, please let me know. Edward

Hi Steve, These are the issues we are aware of in ZerOS 7.10 software on OrbXF consoles, that have been discovered since launch: Viewing the Fixture Levels window can cause a crash Encoders can sometimes not work correctly on linear multicell fixtures if their cells have been reversed Channel Auto-Select on Fader Movement behaviour in Fixture Schedule is incorrect Fixture parameter values are not included in CSV exports These issues will be fixed in the next ZerOS software update. I hope this is helpful. Edward

Hi @glitcher0 Welcome to the Zero 88 Forum. I have assumed from your topic title you are using a Leapfrog 48 - I have therefore moved this topic to the Leapfrog forum. The latest version of Phantom ZerOS can be downloaded from the direct link below... https://zero88.com/storage/downloads/f734231c-1f6f-44af-87ff-69c0ffe410fe/Phantom-ZerOS-7.10.exe This is available here... https://zero88.com/zeros#download Once installed, I'd recommend watching the following video from CAST, that discusses using wysiwyg with ZerOS... https://academy.cast-soft.com/courses/wysiwyg-for-ZerOS-users I hope this helps. If you have any questions, please let us know. Edward

Hi Ed, Apologies for the inconvenience this issue causes. This issue (ZOS-8363), is currently scheduled to be fixed in ZerOS 7.11, subject to priorities changing. I have raised the priority of this. If you have any questions, please let us know. Edward

Hi Steve, This will be due to running ZerOS 7.9.x software or earlier. Software prior to ZerOS 7.10, does not support multicell fixtures, and therefore only the first set of RGBW controls will be applied to the colour mixing tools and colour effects. Totally understand this. After panto season, you'll be able to update your console, and will find that the colour mixing tools and colour effects will work across all three clusters. To do this, you would need to manually create an effect using the Waveforms engine, and add waveforms to the other RGBW parameters. For more information on Waveforms, please see the link below... https://zero88.com/manuals/zeros/effects/waveforms If you have any questions, please let me know. Edward

Hi Marius, Thank you for attaching images of the process. Good question. From your images, everything seems to be correct. You will receive this "Unable to open Upgrade package" error message when loading "Phantom ZerOS" into a console, but shouldn't see this when loading the console software. If you haven't tried already, please download a fresh copy of the software, and transfer this to the USB drive and overwrite the original file. Please then plug this into the console, tap SETUP, tap Load File, and then choose ZerOS 7.10.exe and click OK. As a side note, the "Load Options" are only used when loading in show files. Please let me know how you get on. Edward

Hi Eric, The software team are working on these fixes, alongside the next set of new features and enhancements. Edward

Hi @M. Torka Welcome to the Zero 88 Forum. The latest software for FLX S consoles is ZerOS 7.10. Is there a particular reason you are trying to install ZerOS 7.9.9.5? For installation instructions please see the link below… https://zero88.com/manuals/zeros/setup/load/zeros-software I hope this helps. Please let me know how you get on. Edward

Salut Delfine, Merci d'avoir joint votre fichier de spectacle. Veuillez trouver l'export .csv joint du Master Playback... GV CONFITURE9.csv Les valeurs des paramètres sont affichées en DMX avec des détails et des références de palette. Si vous souhaitez exporter d'autres lectures ou exporter avec d'autres options de valeur, veuillez me le faire savoir. Notre équipe logicielle enquête actuellement sur la cause de l'absence d'informations dans l'exportation csv. Dès que j'aurai une version du logiciel qui résout ce problème, je vous le ferai savoir. Si vous avez des questions, s'il vous plaît laissez-moi savoir. Hi Delfine, Thank you for attaching your show file. Please find the .csv export attached of the Master Playback... GV CONFITURE9.csv The parameter values are shown in DMX with details, and with palette references. If you would like other playbacks exported, or exports with other value options, please let me know. Our software team are currently investigating what is causing the csv export to be missing information. As soon as we have a version of software that fixes this I will let you know. If you have any questions, please let me know. Edward

Salut Delfine, Connaissez-vous l'utilisation des groupes en tant que palettes d'intensité ? Ceux-ci peuvent être utiles pour votre situation. Les groupes peuvent stocker des informations d'intensité, qui peuvent être rappelées en appuyant deux fois sur un groupe. Si vous appuyez deux fois sur un groupe, puis que vous l'enregistrez dans un repère, le repère fait référence aux intensités stockées dans le groupe. Cela vous permet de mettre à jour les niveaux d'intensité dans le groupe, et tous les indices qui ont utilisé le groupe seront également mis à jour. Veuillez consulter cette section du manuel pour plus d'informations... https://zero88.com/manuals/zeros/groups/referencing-intensity-groups J'espère que ça aide. Hi Delfine, Are you familiar with using Groups as Intensity Palettes? These may be helpful for your situation. Groups can store intensity information, which can be recalled by double tapping a group. If you double tap a group, and then record it into a cue, the cue references the intensities stored in the group. This allows you to update the intensity levels in the group, and any cues that used the group, will also be updated. Please see this section of the manual for more information... https://zero88.com/manuals/zeros/groups/referencing-intensity-groups I hope this helps. Edward

Hi @van den abbeele Eric These are the issues we are aware of in ZerOS 7.10 software, that have been discovered since launch: Viewing the Fixture Levels window on legacy consoles can cause a crash Encoders can sometimes not work correctly on linear multicell fixtures if their cells have been reversed Channel Auto-Select on Fader Movement behaviour in Fixture Schedule is incorrect Fixture parameter values are not included in CSV exports I hope this is helpful. Edward

Bonjour, Roamin a rencontré ces problèmes, en raison du remplacement des appareils multicellulaires qui ont certains paramètres maître et cellule, par des appareils qui ont des paramètres maître et cellule différents. Si vous avez des questions, s'il vous plaît laissez-nous savoir. Hello, Roamin experienced these issues, due to replacing multicell fixtures that have certain master and cell parameters, with fixtures that have different master and cell parameters. If you have any questions, please let us know. Edward

Salut Delfine, Avez-vous une copie de votre fichier d'émission qui a été enregistré dans le logiciel ZerOS 7.9.9 ? Si tel est le cas, veuillez me l'envoyer par e-mail, et je pourrai vous envoyer l'export CSV par e-mail. Si vous n'avez qu'une copie de votre fichier de show enregistré dans ZerOS 7.10, vous ne pourrez pas exporter les informations de projecteur programmées avant la prochaine mise à jour logicielle. Si vous avez des questions, s'il vous plaît laissez-nous savoir. Hi Delfine, Do you have a copy of your show file that has been saved in ZerOS 7.9.9 software? If so, please email this to me, and I will be able to email the CSV export to you. If you only have a copy of your show file saved in ZerOS 7.10, you will not be able to export the programmed fixture information until the next software update. If you have any questions, please let us know. Edward

Hi @Philbik Sorry to hear you encountered an error on your FLX console. I have just done some digging, and found your email in our email quarantine filter. I will investigate the debug file today and get back to you. If you have any questions, please let us know. Edward

Salut Delfine, Merci de joindre un exemple de votre fichier CSV. Nous sommes conscients que dans le logiciel ZerOS 7.10, les exportations CSV de lecture n'incluent pas correctement les valeurs des appareils. Les informations affichées dans la fenêtre Cues sont toujours incluses dans l'exportation. Ce problème sera résolu dans la prochaine mise à jour logicielle. Ceci est enregistré sous le numéro de référence ZOS-10892 sur notre système. Toutes nos excuses pour la gêne occasionnée. Si vous avez des questions, s'il vous plaît laissez-nous savoir. Hi Delfine, Thank you for attaching an example of your CSV file. We are aware that in ZerOS 7.10 software, playback CSV exports are not including fixture values correctly. Information displayed in the Cues window is still included in the export. This issue will be fixed in the next software update. This is logged as reference number ZOS-10892 on our system. Apologies for the inconvenince this causes. If you have any questions, please let us know. Edward

Hi Simon, Hope you're well. The bottom row of dimmed channel sockets on Betapack 4, operate identically to the channel sockets on Betapack 3. The top row of non-dimmed channel sockets, are supplied directly from the channel's MCB, and therefore bypass the control circuity completely. For more information on Betapack 4, please refer to the online manual below... https://zero88.com/manuals/betapack4 Hope this helps, Edward

Hi Alex, Sorry to hear this. On OrbXF consoles, holding UNDO and jogging an encoder wheel, will Knockout that parameter. For information on Knockout, see the link below... https://zero88.com/manuals/zeros/user-definable-keys/advanced-udks I have spent some time testing this, and haven't yet been able to replicate. This would be very helpful. Thanks very much. Edward

Hi Alex, Thanks very much for investigating this further. We have found the cause of the issue, which temporarily disables the colour encoders, when a linear multicell fixture's cells are reversed. This issue is logged as reference number ZOS-10887 on our software tracking system. This issue will be fixed in the next ZerOS software update. Thanks again for your help finding this issue, and apologies for the inconvenience this causes in the meantime. If you have any questions, please let me know. Edward

Bonjour, Veuillez envoyer une copie de votre fichier show à support@zero88.com, accompagnée d'une description indiquant quels appareils sont utilisés dans quelles mémoires et par quels appareils vous souhaitez les remplacer. Nous allons ensuite jeter un œil pour voir ce qui peut se passer. Si vous avez des questions, s'il vous plaît laissez-nous savoir. Hello, Please could you email a copy of your show file to support@zero88.com, along with a description stating which fixtures are used in which cues, and which fixtures you wish to replace them with. We will then take a look to see what may be going on. If you have any questions, please let us know.

Hi @Alasdair Welcome to the Zero 88 Forum. Thanks for reaching out to FLX S users on the forum. It might just be worth clarifying a couple of points: FLX S24 consoles do not have an external monitor output - do you mean a FLX S48 console? FLX S consoles cannot be triggered by SMPTE timecode. If you are looking for MIDI Timecode support, I would recommend using the FLX console... https://zero88.com/control/flx If you have any questions, please let us know. Edward