Edward Z88

Hi Steve, This will be due to running ZerOS 7.9.x software or earlier. Software prior to ZerOS 7.10, does not support multicell fixtures, and therefore only the first set of RGBW controls will be applied to the colour mixing tools and colour effects. Totally understand this. After panto season, you'll be able to update your console, and will find that the colour mixing tools and colour effects will work across all three clusters. To do this, you would need to manually create an effect using the Waveforms engine, and add waveforms to the other RGBW parameters. For more information on Waveforms, please see the link below... https://zero88.com/manuals/zeros/effects/waveforms If you have any questions, please let me know. Edward

Hi Marius, Thank you for attaching images of the process. Good question. From your images, everything seems to be correct. You will receive this "Unable to open Upgrade package" error message when loading "Phantom ZerOS" into a console, but shouldn't see this when loading the console software. If you haven't tried already, please download a fresh copy of the software, and transfer this to the USB drive and overwrite the original file. Please then plug this into the console, tap SETUP, tap Load File, and then choose ZerOS 7.10.exe and click OK. As a side note, the "Load Options" are only used when loading in show files. Please let me know how you get on. Edward

Hi Eric, The software team are working on these fixes, alongside the next set of new features and enhancements. Edward

Hi @M. Torka Welcome to the Zero 88 Forum. The latest software for FLX S consoles is ZerOS 7.10. Is there a particular reason you are trying to install ZerOS 7.9.9.5? For installation instructions please see the link below… https://zero88.com/manuals/zeros/setup/load/zeros-software I hope this helps. Please let me know how you get on. Edward

Salut Delfine, Merci d'avoir joint votre fichier de spectacle. Veuillez trouver l'export .csv joint du Master Playback... GV CONFITURE9.csv Les valeurs des paramètres sont affichées en DMX avec des détails et des références de palette. Si vous souhaitez exporter d'autres lectures ou exporter avec d'autres options de valeur, veuillez me le faire savoir. Notre équipe logicielle enquête actuellement sur la cause de l'absence d'informations dans l'exportation csv. Dès que j'aurai une version du logiciel qui résout ce problème, je vous le ferai savoir. Si vous avez des questions, s'il vous plaît laissez-moi savoir. Hi Delfine, Thank you for attaching your show file. Please find the .csv export attached of the Master Playback... GV CONFITURE9.csv The parameter values are shown in DMX with details, and with palette references. If you would like other playbacks exported, or exports with other value options, please let me know. Our software team are currently investigating what is causing the csv export to be missing information. As soon as we have a version of software that fixes this I will let you know. If you have any questions, please let me know. Edward

Salut Delfine, Connaissez-vous l'utilisation des groupes en tant que palettes d'intensité ? Ceux-ci peuvent être utiles pour votre situation. Les groupes peuvent stocker des informations d'intensité, qui peuvent être rappelées en appuyant deux fois sur un groupe. Si vous appuyez deux fois sur un groupe, puis que vous l'enregistrez dans un repère, le repère fait référence aux intensités stockées dans le groupe. Cela vous permet de mettre à jour les niveaux d'intensité dans le groupe, et tous les indices qui ont utilisé le groupe seront également mis à jour. Veuillez consulter cette section du manuel pour plus d'informations... https://zero88.com/manuals/zeros/groups/referencing-intensity-groups J'espère que ça aide. Hi Delfine, Are you familiar with using Groups as Intensity Palettes? These may be helpful for your situation. Groups can store intensity information, which can be recalled by double tapping a group. If you double tap a group, and then record it into a cue, the cue references the intensities stored in the group. This allows you to update the intensity levels in the group, and any cues that used the group, will also be updated. Please see this section of the manual for more information... https://zero88.com/manuals/zeros/groups/referencing-intensity-groups I hope this helps. Edward

Hi @van den abbeele Eric These are the issues we are aware of in ZerOS 7.10 software, that have been discovered since launch: Viewing the Fixture Levels window on legacy consoles can cause a crash Encoders can sometimes not work correctly on linear multicell fixtures if their cells have been reversed Channel Auto-Select on Fader Movement behaviour in Fixture Schedule is incorrect Fixture parameter values are not included in CSV exports I hope this is helpful. Edward

Bonjour, Roamin a rencontré ces problèmes, en raison du remplacement des appareils multicellulaires qui ont certains paramètres maître et cellule, par des appareils qui ont des paramètres maître et cellule différents. Si vous avez des questions, s'il vous plaît laissez-nous savoir. Hello, Roamin experienced these issues, due to replacing multicell fixtures that have certain master and cell parameters, with fixtures that have different master and cell parameters. If you have any questions, please let us know. Edward

Salut Delfine, Avez-vous une copie de votre fichier d'émission qui a été enregistré dans le logiciel ZerOS 7.9.9 ? Si tel est le cas, veuillez me l'envoyer par e-mail, et je pourrai vous envoyer l'export CSV par e-mail. Si vous n'avez qu'une copie de votre fichier de show enregistré dans ZerOS 7.10, vous ne pourrez pas exporter les informations de projecteur programmées avant la prochaine mise à jour logicielle. Si vous avez des questions, s'il vous plaît laissez-nous savoir. Hi Delfine, Do you have a copy of your show file that has been saved in ZerOS 7.9.9 software? If so, please email this to me, and I will be able to email the CSV export to you. If you only have a copy of your show file saved in ZerOS 7.10, you will not be able to export the programmed fixture information until the next software update. If you have any questions, please let us know. Edward

Hi @Philbik Sorry to hear you encountered an error on your FLX console. I have just done some digging, and found your email in our email quarantine filter. I will investigate the debug file today and get back to you. If you have any questions, please let us know. Edward

Salut Delfine, Merci de joindre un exemple de votre fichier CSV. Nous sommes conscients que dans le logiciel ZerOS 7.10, les exportations CSV de lecture n'incluent pas correctement les valeurs des appareils. Les informations affichées dans la fenêtre Cues sont toujours incluses dans l'exportation. Ce problème sera résolu dans la prochaine mise à jour logicielle. Ceci est enregistré sous le numéro de référence ZOS-10892 sur notre système. Toutes nos excuses pour la gêne occasionnée. Si vous avez des questions, s'il vous plaît laissez-nous savoir. Hi Delfine, Thank you for attaching an example of your CSV file. We are aware that in ZerOS 7.10 software, playback CSV exports are not including fixture values correctly. Information displayed in the Cues window is still included in the export. This issue will be fixed in the next software update. This is logged as reference number ZOS-10892 on our system. Apologies for the inconvenince this causes. If you have any questions, please let us know. Edward

Hi Simon, Hope you're well. The bottom row of dimmed channel sockets on Betapack 4, operate identically to the channel sockets on Betapack 3. The top row of non-dimmed channel sockets, are supplied directly from the channel's MCB, and therefore bypass the control circuity completely. For more information on Betapack 4, please refer to the online manual below... https://zero88.com/manuals/betapack4 Hope this helps, Edward

Hi Alex, Sorry to hear this. On OrbXF consoles, holding UNDO and jogging an encoder wheel, will Knockout that parameter. For information on Knockout, see the link below... https://zero88.com/manuals/zeros/user-definable-keys/advanced-udks I have spent some time testing this, and haven't yet been able to replicate. This would be very helpful. Thanks very much. Edward

Hi Alex, Thanks very much for investigating this further. We have found the cause of the issue, which temporarily disables the colour encoders, when a linear multicell fixture's cells are reversed. This issue is logged as reference number ZOS-10887 on our software tracking system. This issue will be fixed in the next ZerOS software update. Thanks again for your help finding this issue, and apologies for the inconvenience this causes in the meantime. If you have any questions, please let me know. Edward

Bonjour, Veuillez envoyer une copie de votre fichier show à support@zero88.com, accompagnée d'une description indiquant quels appareils sont utilisés dans quelles mémoires et par quels appareils vous souhaitez les remplacer. Nous allons ensuite jeter un œil pour voir ce qui peut se passer. Si vous avez des questions, s'il vous plaît laissez-nous savoir. Hello, Please could you email a copy of your show file to support@zero88.com, along with a description stating which fixtures are used in which cues, and which fixtures you wish to replace them with. We will then take a look to see what may be going on. If you have any questions, please let us know.

Hi @Alasdair Welcome to the Zero 88 Forum. Thanks for reaching out to FLX S users on the forum. It might just be worth clarifying a couple of points: FLX S24 consoles do not have an external monitor output - do you mean a FLX S48 console? FLX S consoles cannot be triggered by SMPTE timecode. If you are looking for MIDI Timecode support, I would recommend using the FLX console... https://zero88.com/control/flx If you have any questions, please let us know. Edward

Hi @Muller Light Welcome to the Zero 88 Forum. Thank you for sharing your thoughts. Solution consoles, and other legacy ZerOS consoles, use x86 architecture. FLX consoles use ARM architecture. Therefore the FLX branch is very different to the Solution branch, and you couldn't simply run the FLX software on a Solution. The FLX processor is also far more powerful than the Solution processor, and so there are FLX features not available on Solution consoles. If you have any questions, do let us know. Edward

Hi All, Next week, we have an online training session scheduled, covering the key new features in ZerOS 7.10 software. Click the link below to see the upcoming sessions and to register your place... https://zero88.com/training#eventdates Edward

Hi @Troncosauce The direct link to the ZerOS 7.10 download is available here... https://zero88.com/storage/downloads/0b68ecc6-9829-4000-b469-63b94a0c62c3/ZerOS-7.10.exe This software is available, along with Phantom ZerOS, the release notes, and ZerOS Monitor, from the ZerOS page here... https://zero88.com/zeros#download Please see the link below for installation instructions... https://zero88.com/manuals/zeros/setup/load/zeros-software I hope this helps, Edward

Hi @van den abbeele Eric That's great, sounds good. If there's anything else I can help with, please let me know. Edward

Thank you for linking to the fixture's manual. I have taken a look, and this appears to be working correctly. As this is not a linear fixture, the cells will not be selected by default upon raising the fixtures fader. Therefore when you raise the fader and apply an effect, it will run across the master intensity/master RGB, not the cells. To break the fixture down into its cells, raise the fixture's fader, and then tap Z/Shift, and type ". ENTER". Now when you apply an effect, it will run across the cells. To control an individual intensity, hold Z/Shift and tap the fixture's channel button. Each tap will select each cell in turn. Once you have selected the cell you want, you can use the intensity wheel to adjust the level of the cell. Hope this helps, Edward

Hi @hermionejay Any USB drive should work with FLX S consoles. The USB drives that used to come with Zero 88 consoles were in the FAT32 format. Edward

Hi Sven, Sorry to hear this. Would you be able to email us a copy of your show file to support@zero88.com? If so we will take a look, and see what may be causing it. If you are using a large number of multicell fixtures on your Orb/OrbXF console, you may start to see a lag whilst the console records all the cells into cues. If you have any questions, please let me know. Edward

To select individual cells, to allow you control the parameters related to an individual cell, hold Z/SHIFT, and tap the fixture's channel button. The Output Window will show you the currently selected cell. More information here... https://zero88.com/manuals/zeros/selection-and-intensity/channel-faders#multicell Universes are currently £250 ex-VAT. Please email support@zero88.com if you would like to upgrade, or would like more information Please let me know the fixture's make and model, and the mode you were using, and I'll take a look. Edward

Hi Henry, If you hover your cursor over a button, the button's function will be displayed at the top of the Front Panel window in the title bar. You will also be able to use some keyboard shortcuts to control Phantom ZerOS as well. Please see the link below for more information... https://zero88.com/manuals/zeros/shortcuts/keyboard-shortcuts#flxs Hope this helps, Edward