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Edward Z88

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Posts posted by Edward Z88

  1. FLX s48 network connection

    in FLX S24 & FLX S48

    Posted

    Hi @alg

    Thank you for the update following your further tests.

    47 minutes ago, alg said:

    I have connected the lap top to each router in turn to see if will connect via ethernet not wifi. In each case the lap connected by ethernet and was allocated an IP address in the range of the router DHCP server.

    It is very strange that the console is not receiving a DHCP address, but the laptop is.

    45 minutes ago, alg said:

    Where do we go from here? The routers are good and can talk to a lap top but are unable to wake up the console. Advice on next steps please.

    To troubleshoot further, I think it may be easiest if we jump on an MS Teams call. Please email support@zero88.com with some dates/times that work for you, and we can arrange a call.

  4. connectivity Capture 2022 Student Edition with Phantom zerOS 7.13

    in FLX S24 & FLX S48

    Posted

    Hi @frEd Koniec

    Welcome to the Zero 88 Forum.

    37 minutes ago, frEd Koniec said:

    Network overview on Phantom says "transmitting on 127.0.0.1"

    Capture says " project console link : FLXS48 Phantom 127.0.0.1 "

    This suggests that Capture and Phantom ZerOS are talking to one another.

    42 minutes ago, frEd Koniec said:

    I think it could be solved in patch sections of both softs but all my tries were unsuccessful

    By default, if you patch on universe 1 in ZerOS, this will be controlling the first universe in Capture. To check this configuration hasn't been changed in ZerOS, go to Setup -> Universes, and in the CITP section choose Reset To Defaults -> Start at CITP Universe 0.

    In Capture, fixtures can be given a "Channel" number and a "Patch" number. The "Channel" number is the same as the ZerOS "Fixture" number. The "Patch" number is the same as the ZerOS "Address" number.

    If you select fixture 1 in ZerOS, this should select "channel" 1 in Capture. Do you see the fixture highlight in Capture when you select it in ZerOS?

    I hope this helps.

  5. FLX s48 network connection

    in FLX S24 & FLX S48

    Posted

    Hi @alg

    Thanks for the further information.

    On 2/27/2023 at 12:22 PM, alg said:

    The router has a number of modes that I have tried including Hot Spot, Access Point, and range extender mode.

    What mode are you using the router in? I would guess this will need to be in Access Point mode.

    1 hour ago, alg said:

    In checking th N/W overview via the Z key shows for the Remote -  Security enabled, Not listening Socket error (101) 0 connection active. - What does this error message signify??

    If you receive a Socket Error, this usually means there have been several network changes detected. Please leave the router on, reboot the console, and see if the console then receives a DHCP IP address once booted.

    1 hour ago, alg said:

    I have checked the DHCP settings in the router that show address range to be 192.168.0.100 to 192.168.0.199 with the default gateway as 192.168.0.1

    If it doesn't receive a DHCP address, this confirms this router only seems to allocate DHCP addresses to devices connected over Wi-Fi.

    1 hour ago, alg said:

    I have set the following static address on the console 192.168.0.110, subnet mask 255.255.255.0, router address 192.168.0.1

    You shouldn't need to worry about adding a router address, as you only need to talk to devices on this subnet. However, these network settings should allow your phone to reach the console.

    1 hour ago, alg said:

    I have input the static IP address of the console on the iPhone app which simply comes up with "Desk connection failed".

    This router doesn't seem to be letting traffic pass from the Wi-Fi to Ethernet. Does your network analyser app allow you to ping the console?

    1 hour ago, alg said:

    This is sort of feeling like a fault either in the router or console unless I am missing  something else.

    I am confident this is not a console issue.

  6. FLX s48 network connection

    in FLX S24 & FLX S48

    Posted

    Hi @alg

    Thanks for the information.

    Does your iPhone receive a DHCP IP address from the router? To confirm, go to the Settings app -> Wi-Fi -> click on the network, and scroll down to IPV4 Address.

    If you see a 169.254.x.x address, this confirms the router is not allocating DHCP addresses. You will therefore need to set a manual IP address on your phone, and a manual IP address on the console.

    If the iPhone has been allocated an IP address as expected, such as 192.168.x.x, but the console still hasn't been given an IP address, you will need to configure a static IP address on the console, that is on the same subnet as the IP address your iPhone has been allocated.

    The console should then appear in the ZerOS Remote app on the iPhone.

    I hope this helps,

    Edward

  8. FLX s48 network connection

    in FLX S24 & FLX S48

    Posted

    Hi @alg

    On 2/27/2023 at 12:22 PM, alg said:

    I am using TP Link AC 750 travel router. The console is set with remote apps enabled and the IP address is set to DHCP.

    Is this your TP Link device...

    https://www.tp-link.com/uk/home-networking/range-extender/re200/

    If so, this appears to be a range extender, not a router. If the AC750 has an "Access Point" mode, this may work, but all of the devices on the network will need to be configured with unique static IP addresses.

    Please see the link below, for information on using the remote apps...

    https://www.zero88.com/manuals/zeros/networking/using-the-remote-apps

    I hope this helps. If you have any questions, please let me know.

    Edward

  10. Best way to integrate a chase into the master playback

    in FLX S24 & FLX S48

    Posted

    Hi Ian,

    1 minute ago, Ian_p said:

    I'd like to flicker an LED light to emulate a fireplace.

    For an intensity flicker, I'd first recommend trying an automatic effect, rather than programming a chase.

    If you want to add an intensity flicker to a cue, go into the cue, so that it is live onstage. Then select your LED fixture, scroll the tabs along the top, and choose the "Effects" tab. Tap "Automatically Create Effect Palettes" if you haven't already. Then tap Effect 9, which is a candle effect. You can then adjust the speed and size of the effect using the encoder wheels, until you achieve the flicker you are after. To add colour to the fixture, try adding Effect 39 too, which is the fire effect. Once you are happy with the scene on stage, tap UPDATE, and tap your playback's GO button, to add your changes to the current cue.

    5 minutes ago, Ian_p said:

    I can do this on a chase playback, but how could I control this via the Master playback 0 which would have all show stack on it? It would need ot turn off for the actual play.

    I'd prefer that the operator just use the go button to run the show.

    If you do wish to add a chase to a cue in the master playback, please see the link below for more information...

    https://www.zero88.com/manuals/zeros/cues-playbacks/chases

    I hope this helps. Let me know if you have any questions.

    Edward

    • Like 1

  12. Connecting Remote Monitor crashes Phantom S24

    in FLX S24 & FLX S48

    Posted

    Hi @Ian_p

    1 hour ago, Ian_p said:

    Dialog on tablet pops up 'Warning - Desk Connection Failed'

    Sorry to hear this. What version of Phantom ZerOS are you running on your laptop? If Phantom ZerOS is running as a FLX S, tap Z on your keyboard, and from the Phantom ZerOS LCD window choose "System Information". Please ensure the "Software Version" is ZerOS 7.13, which is the latest version.

    1 hour ago, Ian_p said:

    S24 Phantom then 'stops working' on the laptop - only option is to close program. 

    To close Phantom ZerOS, can you use the close button on the launcher window, or do you have to force close using Task Manager?

    Edward

  15. Record Group

    in FLX S24 & FLX S48

    Posted

    Hi @Ian_p

    5 hours ago, Ian_p said:

    when I press record the screen flicks to the record options screen, there is no way to select an empty group. 
    The group window prior to the pressing of record has no empty groups on it, just the button labelled ‘create automatic groups’. 

    By default, the Record Options window should only appear on the internal touchscreen if the RECORD key is pressed and held. It therefore sounds like a setting may have been changed on your console. This setting lives in SETUP -> Settings -> Record & Update. The default option is "External Display", meaning the Record Options will appear on external desktops (such as remote apps) when RECORD is tapped, but will only appear on the internal touchscreen when pressed and held. When set to "External Display", you should be able to record groups as expected.

    I hope this helps.

    Edward

  16. It's alive!

    in General Discussion

    Posted

    Hi Kevin,

    Over the weekend I wasn't able to submit any replies, including just plain text. However, since the most recent fix has been implemented I have now been able to submit replies "normally".

    We will continue to monitor this.

    Edward

    • Thanks 1

  21. It's alive!

    in General Discussion

    Posted

    Dear All,

    We have now implemented a change, which we believe will solve the issue with the forum, that was sometimes causing access errors when submitting replies.

    If you do continue to encounter this, please send us an email to support@zero88.com

    Edward

    • Like 1

  24. It's alive!

    in General Discussion

    Posted

    Hi All,

    13 hours ago, Edward Z88 said:

    Apologies if you’ve been encountering stability issues now that the forum is back up and running. We’re monitoring the forum to ensure it is functioning correctly again. 

    If you still receive "Access Denied" errors, please go into your browser's settings, and clear all cookies for the whole of zero88.com. You can then sign back into the forum, and shouldn't encounter the error again.

    Please let us know if you have any questions.

    Edward

  25. It's alive!

    in General Discussion

    Posted

    10 hours ago, kgallen said:

    This thing keeps going down and keeps losing my posts, so I'm having one last try then I'm giving up until it gets more stable!

    Apologies if you’ve been encountering stability issues now that the forum is back up and running. We’re monitoring the forum to ensure it is functioning correctly again. 

    Edward

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