Edward Z88

Hi @alg Thank you for the update following your further tests. It is very strange that the console is not receiving a DHCP address, but the laptop is. To troubleshoot further, I think it may be easiest if we jump on an MS Teams call. Please email support@zero88.com with some dates/times that work for you, and we can arrange a call.

Hi Fred, No problem at all. If there's anything else we can help with, please let us know.

Hi @frEd Koniec Yes - the patch in ZerOS must match the patch in Capture, just as if you were patching your show in a real venue.

Hi @frEd Koniec Welcome to the Zero 88 Forum. This suggests that Capture and Phantom ZerOS are talking to one another. By default, if you patch on universe 1 in ZerOS, this will be controlling the first universe in Capture. To check this configuration hasn't been changed in ZerOS, go to Setup -> Universes, and in the CITP section choose Reset To Defaults -> Start at CITP Universe 0. In Capture, fixtures can be given a "Channel" number and a "Patch" number. The "Channel" number is the same as the ZerOS "Fixture" number. The "Patch" number is the same as the ZerOS "Address" number. If you select fixture 1 in ZerOS, this should select "channel" 1 in Capture. Do you see the fixture highlight in Capture when you select it in ZerOS? I hope this helps.

Hi @alg Thanks for the further information. What mode are you using the router in? I would guess this will need to be in Access Point mode. If you receive a Socket Error, this usually means there have been several network changes detected. Please leave the router on, reboot the console, and see if the console then receives a DHCP IP address once booted. If it doesn't receive a DHCP address, this confirms this router only seems to allocate DHCP addresses to devices connected over Wi-Fi. You shouldn't need to worry about adding a router address, as you only need to talk to devices on this subnet. However, these network settings should allow your phone to reach the console. This router doesn't seem to be letting traffic pass from the Wi-Fi to Ethernet. Does your network analyser app allow you to ping the console? I am confident this is not a console issue.

Hi @alg Thanks for the information. Does your iPhone receive a DHCP IP address from the router? To confirm, go to the Settings app -> Wi-Fi -> click on the network, and scroll down to IPV4 Address. If you see a 169.254.x.x address, this confirms the router is not allocating DHCP addresses. You will therefore need to set a manual IP address on your phone, and a manual IP address on the console. If the iPhone has been allocated an IP address as expected, such as 192.168.x.x, but the console still hasn't been given an IP address, you will need to configure a static IP address on the console, that is on the same subnet as the IP address your iPhone has been allocated. The console should then appear in the ZerOS Remote app on the iPhone. I hope this helps, Edward

Hi @van den abbeele Eric What was the outcome of your tests with this fixture?

Hi @alg Is this your TP Link device... https://www.tp-link.com/uk/home-networking/range-extender/re200/ If so, this appears to be a range extender, not a router. If the AC750 has an "Access Point" mode, this may work, but all of the devices on the network will need to be configured with unique static IP addresses. Please see the link below, for information on using the remote apps... https://www.zero88.com/manuals/zeros/networking/using-the-remote-apps I hope this helps. If you have any questions, please let me know. Edward

Hi Ian, That’s great- really pleased to hear it.

Hi Ian, For an intensity flicker, I'd first recommend trying an automatic effect, rather than programming a chase. If you want to add an intensity flicker to a cue, go into the cue, so that it is live onstage. Then select your LED fixture, scroll the tabs along the top, and choose the "Effects" tab. Tap "Automatically Create Effect Palettes" if you haven't already. Then tap Effect 9, which is a candle effect. You can then adjust the speed and size of the effect using the encoder wheels, until you achieve the flicker you are after. To add colour to the fixture, try adding Effect 39 too, which is the fire effect. Once you are happy with the scene on stage, tap UPDATE, and tap your playback's GO button, to add your changes to the current cue. If you do wish to add a chase to a cue in the master playback, please see the link below for more information... https://www.zero88.com/manuals/zeros/cues-playbacks/chases I hope this helps. Let me know if you have any questions. Edward

Hi Ian, Thanks for letting me know, pleased to hear this solved the issue. If there's anything else we can help with, please let us know. Edward

Hi @Ian_p Sorry to hear this. What version of Phantom ZerOS are you running on your laptop? If Phantom ZerOS is running as a FLX S, tap Z on your keyboard, and from the Phantom ZerOS LCD window choose "System Information". Please ensure the "Software Version" is ZerOS 7.13, which is the latest version. To close Phantom ZerOS, can you use the close button on the launcher window, or do you have to force close using Task Manager? Edward

Hi @Ash Welcome to the Zero 88 Forum. I have just replied to your email to Zero 88 Support regarding this. Edward

Great, pleased to hear that solved the issue. Edward

Hi @Ian_p By default, the Record Options window should only appear on the internal touchscreen if the RECORD key is pressed and held. It therefore sounds like a setting may have been changed on your console. This setting lives in SETUP -> Settings -> Record & Update. The default option is "External Display", meaning the Record Options will appear on external desktops (such as remote apps) when RECORD is tapped, but will only appear on the internal touchscreen when pressed and held. When set to "External Display", you should be able to record groups as expected. I hope this helps. Edward

Hi Kevin, Over the weekend I wasn't able to submit any replies, including just plain text. However, since the most recent fix has been implemented I have now been able to submit replies "normally". We will continue to monitor this. Edward

Hi Andy, Please see the link below for information on the Output Window.. https://www.zero88.com/manuals/zeros/desktops-windows/output-window The external monitor can display one of four predefined desktops. Please see the link below for more information… https://www.zero88.com/manuals/zeros/desktops-windows/external-desktops I hope this helps. Please let us know if you have any questions. Edward

Hi @mxinkmusic "Stage Layout" will not be included in ZerOS 7.14 software. Edward

Hi Max, Hope you're well. ZOS-11028 will not be included in the next couple of software updates, but it is logged to be included in a future release. If you have any questions, please let us know. Edward

As effects are "Waveform" based, rather than step-based like a chase, Global Tap Tempo cannot be used to control the speed of effects.

Dear All, We have now implemented a change, which we believe will solve the issue with the forum, that was sometimes causing access errors when submitting replies. If you do continue to encounter this, please send us an email to support@zero88.com Edward

Hi All, Apologies once again for the forum intermittently preventing replies from being submitted. We are continuing to investigate. Edward

Thank you for emailing us the debug file from your console. We will be in touch. Edward

Hi All, If you still receive "Access Denied" errors, please go into your browser's settings, and clear all cookies for the whole of zero88.com. You can then sign back into the forum, and shouldn't encounter the error again. Please let us know if you have any questions. Edward

Apologies if you’ve been encountering stability issues now that the forum is back up and running. We’re monitoring the forum to ensure it is functioning correctly again. Edward