Edward Z88

Hello, Thank you for sending your email. One of the team should be able to make this for you sometime tomorrow. Edward

Hello, This sounds like the 24 dimmer channels were still patched. If so, you will only be able to patch to DMX 25 or greater. Therefore first of all, you would have had to go to DMX patch in Setup, and tap each channel button and tap CLEAR to unpatch them. You would have then should have been able to patch your LED fixtures to 1,7,13,19. Hope that helps, Edward

Hi Labby, Looking at the fixture's manual you will probably be best to control the star cloth as a fader per channel. Therefore to patch a single star cloth patch 5 dimmer channels onto your faders. If you went to Delete fixtures 31-35 and nothing happened, this means they are already unpatched, and ready for you to add new fixtures to. Therefore tap Add Fixtures, tap Next, and now press and hold fader button 31 and tap fader button 35. Enter the DMX address, and click finish. From the manual it looks like if you put channel 5 to full, channels 1-4 then become your 4 zone intensities. Therefore after coming out of Setup, push fader 35 to full, and you then should find 31-34 can control your zones. If you wish, you can configure channel 35 to stay at full by default. To do this push the fader to full, tap RECORD, press HOME, and choose "Defaults" from the MFKs. Hope that helps, Edward

Hello, Please email this information to FixtureSupport@zero88.com, and one of the team will be able to make the file for you. Edward

Hi Uli, The order parameters are displayed on the encoders is the same order the parameters are listed in the Fixture Editor Software. Therefore a quick way to order for example "ColMac" after RGBW parameters, would be to assign it to the "Position" attribute, and then assign it back to the Colour attribute. This would then send it to the end of the colour attribute. Hope that helps, any queries let me know. Edward

Hi Uli, Yes, copy the ZerOS OS Creator USB executable file onto the root of a USB stick, and then plug into the console. Tap SETUP -> Load File, choose the software update, and the install will begin. Any queries let me know. Edward

Hi Labby, What mode is the star cloth operating in? How many RGB sections of control does it require? Do you want it assigned as a fixture, or as fader per channel control? To assign faders, first, you’ll need to unpatch channels 31 through to however many available fixtures you need. To do this tap SETUP -> Press and gold fixture 31 and tap the lady you wish to get rid of to multi select. Then tap DELETE. Then go to Add Fixtures, find the Star Cloth, and then click next. Press and hold 31, and tap the last fixture number. Set the DMX address to 250, and click finish. You will then be able to control your Star Cloth. Going to SPECIAL -> Button Function -> Select will enable you to control the Red, Green and blue cells of the fixture. Hope that helps and makes sense, any queries let me know. Edward

Hi Kevin, Thanks for the update, will add it to the library. Edward

Hi Mac, Feel free to send me your show file, and I’ll take a look to see what’s happening. Edward

Hi Erics, Thank you for your comments. I will make a note of your request. Currently if you select a fixture and go to the Colour Picker tab, the value fader on the right hand side of the touchscreen will be the current colour of the fixture. If you have multiple fixtures selected in different colours, you will be able to see multiple cross-hairs on the picker, showing you the colour of each fixture. Hope that helps. Edward

Hello, If send us an email to FixtureSupport@zero88.com with a link to the fixture's manual, one of the team will be able to make the file for you. Edward

Hello, Yes, to renumber a Playback, hold SETUP and tap the Playback's button. Then go to Advanced -> Renumber, and you can choose the start number and increment for the list. You can't renumber individual cues. Tapping enter on a cue number, typing a number and then tapping enter to confirm, allows you to choose which cue is next. For example if you are in cue 1, tap enter, type 10, and tap enter, the next time you tap GO you'll go to cue 10. Hope that helps, any queries let me know. Edward

Hi Martin, Really sorry to hear this. Who did you buy the console from? If you boot the console with the SETUP key held, this will take you into Test Mode. With the external monitor disconnected, does the internal touchscreen come on? Connect are our Authorised Service Centre in Germany, so you'll be able to get this fixed through them- and don't forget if its brand new you're covered by the 3 year warranty. Feel free to email us directly at support@zero88.com, if you'd rather sort this over email. Hope to get this sorted for you as soon as possible. Edward

Hi Tom, Glad that SHIFT + GO gave you the result you wanted. Playback buttons can have 2 functions, a second when pressed with Shift held. The default shifted function is Go (Snap), which means you can manually snap into a cue in a chase, without it running. You can however configured this shifted function, by holding SETUP and tapping the Playbacks button. The bottom line of options is the button function. If a Playback is a chase, the Go Fade option, is a little bit like a chase resume. This is because chases don’t use cue fade times, as the cross fade between cues in a chase are configured in the chase options of the playback settings. The Load function is used to “load” any cue into the programmer. This is therefore like playing back your cue, but rather than coming from a programmed value, the values are brought into the programmer (indicated by red values in the Output Window). This is useful to add additional values to record/ update the cue, or as a good way of recording a new cue, made from the basis of another. Regarding colours in the Output Window, this guide should help you if you’re a little confused... http://support.zero88.com/1011707591 Hope that helps, any queries let me know. Edward

Hi AndyMac, If you email FixtureSupport@Zero88.com with a link to those fixture’s manuals, one of the team will be able to make the files for you next week. Edward

Hi Dan, MIDI Timecode from your description will be your best option, as any cue on any Playback can be triggered by MIDI Timecode. MIDI Show Control (MSC) only triggers cues on the Master Playback. For demos, we use the MOTU Fastlane USB MIDI interface... http://motu.com/products/midi/fastlane_usb We use this with QLab for Mac. I haven't used any Windows based software to send MIDI triggers, but I believe software such as Multiplay has this functionality. Hope that helps, any queries let me know. Edward

Hi Mac, The link below contains the ZerOS 7.9.4 software file, Phantom ZerOS, and the release notes. http://zero88.com/forum/files/file/17-zeros-794/ Therefore after downloading this you should find Phantom ZerOS, that you’ll be able to extract and run on your PC, will update Phantom from 7.9.2, and you’ll be able to extract the software file to the root of a USB stick, for you to load into your FLX and run the update to ZerOS 7.9.4. Hope that helps, any queries let me know. Edward

Hi Eric, This device is currently supported by our other ZerOS consoles, but not FLX S. We may look in to implementing this in the future. Edward

Hi Ben, No worries I have sent this file to you, and it will be included in the next Fixture Library update. Any queries let me know. Edward

Hi Peter, We found a couple of issues with patching that in some circumstances cause the console to crash. These issues were fixed early on, and the latest software for FLX S is ZerOS 7.9.4, available to download from our website here... http://zero88.com/forum/files/file/17-zeros-794/ If you install that, you should find this solves the issue, along with bringing new features and enhancements to the FLX S. Any queries let me know. Edward

Hi Jim, Great, glad that’s solved your issue. Any queries let me know. Edward

Hi Peter, That software is used to make fixture files for all Zero88 consoles, so it was a useful post! Ben, I will look into making your fixture file on Monday. Edward

Hi Peter, Can you confirm that’s crashing on ZerOS 7.9.4? Is it always crashing when trying to patch? Is it the same thing you’re doing at the point of crashing, if so could you give instructions on how to recreate? Hope to get you back up and running as soon as possible. Edward

Hi Steve, Great glad to hear it, no worries at all. Edward

Hi Steve, That's correct, if you save your show that will store all information about the desk, including Network settings, Fixtures Patched, and of course cues, Playbacks and Palettes. Therefore save your show and update the software to ZerOS 7.9.4 by loading the upgrade file into the console like you would a show file. After turning the console off and on to complete the software upgrade, you can then load your show file back in. This should fix the app issues you were experiencing. Any queries let me know. Edward