Edward Z88

Hi Neil, Great, glad to hear it. Edward

Hi Martin, Ah right no currently there isn't a shortcut for Preview. With SmartTag disabled and all attributes deselected, no information will be recorded for any parameter, so no changes or zeros stored. Any queries let me know. Edward

Hi Martin, Really glad to hear you got on well using FLX in anger for the first time. In response to your queries, the shortcut to enter Blind mode is SHIFT + (Z), you can then tap (Z) to leave Blind mode and go back to Live. To record a blank cue with a defined number, ensure you have a blank stage, and simply tap RECORD, and then type the cue number you wish to store in as. You can then tap the playback’s button you wish to store onto, or you can tap NAME, to give this cue a name into the currently viewed playback. If you wish to record a blank cue whilst having information in the programmer or whilst other cues are running, tap RECORD, ensure SmartTag is disabled (has a blue stripe on its button), and then ensure all the attribute buttons along the bottom of the Record option menu are deselected. If any of the attributes have a red stripe, tap them twice, to make them blue. You can then type your cue number, and choose the playback, and no information will be stored in the cue. Hope that helps, any further queries just let me know! Edward

Hello, We have not come across any of these issues before. Could you confirm the software version running on your FLX S48? You can find out by tapping Z/Shift -> System Information, it should be either 7.9.4 or 7.9.4.3 1- When the FLX S48 boots correctly do you receive any errors? If you tap Z/Shift -> System Information -> System Text, are there any errors reported? 2- Is it only the faders that stop responding? Is it only when in playbacks? If the faders stop in both channels and playbacks tap Z/Shift -> System Information -> Event Monitor, are there any values displayed when you move the faders? 3- Does it seem the playback has stopped working? Are you sure it is triggered? Does power cycling solve the issue? I would recommend going back to the Zero 88 distributor you bought the console from and report these issues, and they’ll be able to arrange repairing or replacing. Any queries let me know. Edward

Hello, Great glad to hear that solved your issue. If you have any further queries just let us know. Edward

Hello, Yes, ZerOS Remote and Monitor apps are compatible with all current iPad models and legacy models too. For more information, see our article here... http://support.zero88.com/997472681 Edward

Hello, There is a new version of the Android apps coming soon, that has many stability improvements, new UI and other enhancements. Edward

Hello, If this is something you’d like to use regularly, you can lock the first encoder wheel so that it is always the intensity control for your selected fixtures, without having to tap Z. To do this tap SETUP -> System Settings -> Always Show Encoder Wheel -> Enabled. Edward

Hello, From your description, it sounds as if these fixtures are not receiving RDM information correctly. FLX S consoles have software running in the background called RigSync, which allows for a 2-way communication between FLX S and your lighting rig, keeping the two synchronised. You can read a little more about this on our website here... http://support.zero88.com/995963301 Some fixtures mistake this RDM data for DMX if they have poor implementation. Therefore to resolve this issue, simply tap SETUP -> Inputs & Outputs -> RigSync -> Disabled. RDM traffic will then stop, which you will probably find stops the fixtures flickering. If you have any queries let me know, Edward

Hi Eric, OK let me know how you get on. Yes you sometimes see the saving text when copying cues, whilst the console saves those changes to the internal memory. Using a powered USB hub, the maximum number of WINGs you can plug into FLX is 6, resulting in a total of 168 channel/playback faders. Your easiest option here is to use something called Programmer Time. Programmer Time is found on the last encoder wheel when you press the Z key, and when enabled, applies a fade time to programmer commands. Therefore in your scenario of putting the playback up, making tweaks in the programmer, you may then enable Programmer Time and double tap clear, and your fixtures will fade to their new information using this time, rather than snap. You can find out more about Programmer Time here... http://support.zero88.com/1011402011/What-is-Programmer-Time.htm Thank you very much for your comments, we highly value customer and user feedback. If you are using FLX on its own, when you name playbacks and channels those names appear in the MFF (Multi-Function Fader) window. This therefore mitigates the need to label the console. I do appreciate when using multiple WINGs however it becomes important to label these extra faders. At PLASA this year, we previewed ZerOS 7.9.5. In this version coming soon, ZerOS contains an extra external desktop, giving you your groups window and two colour windows, ideal for use with colour mixing fixtures. In this version ZerOS Remote will also be able to view a different desktop to the one currently viewed on FLX. Therefore if you connect a laptop or tablet to FLX, this becomes your second screen. You can then in theory connect as many remote desktops as you like over the network. Yes we agree. Again when we previewed ZerOS 7.9.5 at PLASA with new auto-effects, we received great feedback on them. Feel free to email me direct regarding this. If there is any specific information you feel is lacking, then do let me know, and I'll look at adding it to our knowledgebase. Again thank you for your comments. If you have any queries let me know. Edward

Hi Neil, I would recommend dropping us an email to support@zero88.com, where Keith will be able to talk you through it. Edward

Hi Eric, If you tap Go, and then part way through the fade tap Pause, the cue transition will be paused. In the cue list window you'll be able to see the progress bar is paused, and both the Pause and Go buttons will be flashing. Pressing Pause a second time however, will go back to the previous cue. On FLX, SHIFT + PAUSE will act as Snap back, snapping back to the previous cue ignoring fade times. If a cue transition has completed, double tapping Pause will go back a single cue. To resume running the cue list in the usual way, tap Go once, and you'll either continue the fade time that was paused, or go into the next cue. Hope that helps, Edward

Hi Eric, The article below goes through all of the different colours and symbols shown in the Output window, and what they refer to... http://support.zero88.com/1011707591 If you'd like further information on this just let me know. Edward

Hi Peter, To record a cue with a defined cue number rather than recording the next sequential cue, tap RECORD, but before tapping the Playback button tap Z/Shift, and type the cue number you wish to record. Therefore in your example to leave a gap of 2 cues after cue 25, create the lighting state you wish to become cue 28, then tap RECORD -> Z/Shift -> type 28 using the numpad -> and tap your playback's button to complete the command. This is the same process for inserting a cue. If you have a USB keyboard connected, you may use the numerical keys on that to define your cue number, rather than tapping Z/Shift to access the keypad. Hope that helps, any queries let me know. Edward

Hi Eric, I believe what Emmanuel was after was the ability to configure a playback's fader to be "Manual Fader 2-Way" rather than an HTP Master, giving you the ability to manually cross fade between the cues using the fader, a little like you can with a 2-preset lighting console. Edward

Hi Eric, The issue of ZerOS adding too many additional addresses to a fixture is an issue we're aware of, logged as ZOS-8873 on our software tracker. If you tap any of the fixture's assigned DMX addresses, rather than tapping the "Address" column header to add an additional address, the additional address is added to the fixture correctly. I haven't seen this before, and haven't been able to recreate. Were you multi-patching generic dimmers, or specific fixtures? Are you able to re-create this with your show file? If so please could you send me your show file, and I'll take a look to see what's going on. After patching your fixtures, had you pressed SETUP to exit Setup and save your changes? FLX does not automatically save when you are inside Setup which is why you see the Saving text scroll when you exit, to save the changes you have just made to the internally memory. Therefore if you turned the console off whilst still in Setup those changes will be lost. Hope that helps, if you have any queries just let me know. Edward

Hi wildswan, Could you expand a little on what you are trying to achieve? I'm guessing you have some playbacks containing single cues acting as your random access playbacks, that whilst playing back your Master Playback at full you wish to flash over the top? By default, you should be able to raise your playback faders or flash them, and intensity will be mixed with your Master Playback with HTP (Highest Takes Precedence) behaviour, and any other attributes will mix LTP (Latest Takes Precedence). If you are seeing nothing happening on stage when you raise the fader or flash the playback and its settings haven't been changed, this may be because the lighting state contained in your playbacks is already on stage coming from your Master Playback. Feel free to send me a copy of your show file, along with a description of which cues and playbacks aren't working as expected for you, and I'll take a look to see what's going on. Any queries let me know, Edward

Hi Sven, The App Store version is actually different to the Build version number found in the About screen. You are running the latest release apps. Hope that helps, Edward

Hi Sven, I can confirm the current version of the ZerOS Remote and ZerOS Monitor apps (v3.3) are compatible with devices running iOS 12. If you have any queries let me know. Edward

Hi Sandy, OK thanks for trying that. If you’re happy to, please send me an email to EdwardSmith@Eaton.com, and I’ll be able to arrange getting you access to the latest beta software. This should solve the problem, and greatly improve the performance of your Leapfrog 96. Alternatively you can of course wait until ZerOS 7.9.5 is released. Any queries let me know. Edward

Hi Sandy, OK thanks for letting me know. Did you try Jon’s suggestion... Neil tried out our latest beta version, which I believe solved the problem. I haven’t heard from him recently though. Just to confirm, are you finding if you Factory Reset the console, you can read USB storage devices ok, but as soon as you start programming the console USB devices don’t appear? Any queries let me know. Edward

Hello, That's correct. The behaviour of the Grand Master changed in ZerOS 7.9.3, so that now on boot the Grand Master level will be at full, irrespective of fader level. This allows you to then grab control, by level matching the Grand Master fader. This allows for any Playback fader to be configured as a Grand Master, and also means that if you're not someone who ever uses a Grand Master, you don't need to touch it. It also means that if you were in a lighting state, turn the console off, when you reboot FLX will recover the lighting state, even if the Grand Master has been adjusted since. If you have any queries please let me know. Edward

Hello, Currently there isn't the ability to prevent an individual playback from being stored into cues. You do however have a couple of options, depending on your current setup. One option is to disable SmartTag. With SmartTag disabled, only programmer values will be recorded. Programmer values are indicated by red intensity values in the Output window, and highlighted parameters on the encoder wheels. Therefore information from playbacks wouldn't get recorded into your cues when SmartTag is disabled. You can disable SmartTag by pressing and holding RECORD or UPDATE, and tap SmartTag from the Options menu. Your other option is to use an Inhibit playback. For this, program all of your cues with your working light playback at full, therefore adding them to every cue. Then go into the settings of your Working light playback. This is done by holding SETUP and tapping your working light playback's button. From the Intensity mixing options. choose "Inhibit". This playback fader now works a little bit like a Grand Master but just for the channels recorded in the playback. You can therefore go into any of your cues, and the working lights will only come on when you raise their inhibit fader. More information on Inhibt playbacks can be found here... http://support.zero88.com/1077997011 Hope that helps, if you have any queries just let me know. Edward

Hi Richard, Many thanks for your comments. Thank you for confirming. Yes this is the latest version of ZerOS software. That's correct- currently the default "Automatic" DMX out means if nothing is patched on a universe, that respective DMX port will be disabled. I have logged your comments as ZOS-8852; we will consider changing this behaviour to avoid confusion. After patching fixtures, whilst viewing the Fixture Schedule you may select those channels you want to edit (eg type 101 THRU 106 ENTER), and then tap the "Address" column header to adjust all of their addresses. Or your other option is to use the syntax 101 THRU 106 @ 201, which will address channels 101 THRU 106 to DMX address 201 through sequentially. In future we are going to allow for the use of AND whilst configuring the DMX address, to assign channels multiple DMX addresses via syntax. OK thank you for letting me know. I haven't come across this before, so will keep an eye on this one. We have seen this a couple of times with the current iOS app. This issue is due to be fixed in the next version of the apps. We'll investigate further how this should behave. Logged as ZOS-8858. Thank you for your thoughts, we'll bear this in mind. The right hand side of the touchscreen are your attribute keys. The left hand side are your function keys, providing extra features and user tools. I do appreciate all of these touchscreen buttons apart from SHIFT and HOME change the screens. OK thanks for letting me know. This feature is on our road map to be implemented in a future software update, logged on our software tracking system as ZOS-7984. We agree, this is logged as ZOS-8223, to be included in a future update. This is due to a feature called "SmartTag". When SmartTag is enabled, FLX will automatically include programmed values from other cues as well as programmer (red) values at the point of recording or updating. This can be disabled at any point in the Record or Update window, by tapping the "SmartTag" button- with SmartTag disabled only programmer (red) values will be included. You should find if you select a fixture that wasn't included when recording the palette, and isn't of the same fixture type as those included in the palette, then it will be greyed out rather than highlighted in the palettes window. Were you experiencing different behaviour to this? Yes currently decimal points are required to know where to break the time. I have noted your comment as ZOS-8859. When using shorcuts such as @@ or @., ENTER is not required to complete the command. Completed commands are ended with a comma and change to a slightly darker yellow, rather than the brighter yellow of the command currently being typed. We should maybe look to make this a more obvious colour change. There are a couple of different options for this. One of which is to use Knockout, which is available to configure as one of the special UDK functions. These can be configured by holding SETUP and tapping an empty UDK, and choose Knockout from the drop down. Now when in a cue you can select a fixture and tap knockout, and it will be snapped out of the cue this once. Next time the fixture is used in a cue it will come back on. To bring the fixture into the programmer the other option is to use syntax in conjunction with a fade time. To do this go into your cue, and enable Programmer Time. Programmer Time can be found by tapping Z, situated on the last encoder wheel. Tap the middle encoder button to enable Programmer Time, and now all syntax and palettes will use this time. You can therefore type your fixture's channel number, @. to turn it off, and it will fade out over the defined Programmer Time. You can then clear your programmer so the fixture can be used again by future cues, either by double tapping the CLEAR key, or to only remove that specific fixture from the programmer, you can customise an empty UDK to be "Clear Fixture". You can then select your fixture and tap your Clear Fixture UDK, and only this fixture will be removed from the programmer. The parameter table can be opened for a fixture simply by selecting it. This will then open at the bottom of the Output window, giving a breakdown of the fixture's parameters. They are indeed very useful! Thank you very much for the comprehensive comments. Hope my comments are helpful. If you have any further queries on FLX, please don't hesitate to contact us. Feel free to email me directly too, if that's easier. Edward

Hi Alan, As Kevin says above, for Move on Dark to occur, you’ll need a cue where the fixture is off before it is on in its new Colour, Beam and Position. If you are going directly from a cue in one colour to a cue in a different colour, some fixtures have a control channel that allows you to shut the shutter when colour/beam/position is changing. This is specific to the fixture. If your fixture doesn’t have this functionality then you’ll be able to insert a cue that turns the fixture off, and then the next cue can automatically follow on to turn the fixture on again. If you have any queries let me know. Edward