Edward Z88

Hi George, Great thanks for that. After pressing Go and hovering over the tick boxes, if they haven't already become available you should then be able to use them Edward

Hi Harry, OK thanks for letting me know. What size USB storage device are you using? We recommend in the range of 1GB to 8GB. Have you tried a different USB storage device? If that doesn't help, try following the guide below and see if that helps you... http://support.zero88.com/Consoles/ORB-XF/998317101/Advice-when-performing-ZerOS-software-upgrades.htm Any queries just let me know. Edward

Hi George, That sounds odd. Can you confirm you are running PhantomZerOS version 7.9.4? You can find out by clicking About. It is correct that until you press Go, the tick boxes are greyed out, as Phantom ZerOS needs to know which console you are using before showing which windows are available to open. You should find when opening the software, you can choose the desk type from the drop-down, click Go, and then choose which windows you wish to Show or Hide with the tick boxes. Hope this helps, Edward

Hi Harry, Instructions on how to install ZerOS 7.9.4 onto your ORB can be found in the Release Notes, that are available to download with the console software and PhantomZerOS here... https://zero88.com/forum/files/file/17-zeros-794/ Download the USB Install Creator application onto a PC, and after unzipping/extracting run the application. Insert a USB Memory Stick into your Windows PC when prompted and follow the on screen instructions of the USB Install Creator. After a few minutes, the install creator will instruct you to remove the USB Memory Stick, which now contains the software update for the console. Remove the USB Memory Stick from your PC and insert it in one of the console's USB ports, preferably the one next to the Ethernet port. Power on the console and it will automatically boot into the software update application. It is recommended that you have a monitor, keyboard and mouse connected to perform this update. Press the [Install ZerOS] button on the monitor and the software will be installed. Once the update is complete, you can remove the USB Memory Stick and reboot the desk. At this point your desk contains the latest software. As Kevin mentions, future software updates may now be loaded into the console as simply as loading a show file. Hope that helps, any queries let me know. Edward

Hi Kevin, Apologies for my delay in replying. We agree, there are changes that need to be made, and we're planning the best way to make these changes. Currently, it is very much aimed at search, not necessarily navigating the site map. Rather than having an entirely separate "Legacy" section, how about under each Product Type, there is a specific Legacy section for that product type. Then instantly end users will understand if their product isn't listed, it must now be legacy. FLX S manuals have been added to the FLX S article... http://support.zero88.com/995795451 Hope this helps, Edward

Hi both, We've been working on some behind-the-scenes work in ZerOS, that needed to be implemented before ZerOS 7.9.5 can be released. We are certainly still planning this before the end of the year. If you are keen to preview this software as soon as possible, please email support@zero88.com, and one of the team will be able to look to add you to the beta test group if you aren't already part of this. This is very true. ZerOS 7.9.5 will not include the new fixture library to support multi-cell fixtures. We understand the need to implement this as soon as possible with so many fixtures now being multi-cell. We are therefore keen to implement this in the best way possible for ZerOS and the user. Any queries let us know. Edward

Hello, On FLX S, any of the Playbacks be customised to become a Grand Master. Doing so turns the playback's button into a Blackout button for the console. To do this, hold SETUP and tap any empty playback's button. From this menu that opens, you can choose Grand Master, and click OK. This playback's button will then be the console's Blackout button. This can then be customised to flash rather than latch if you wish. Hope that helps, any queries let me know. Edward

Hi both, This is not yet possible on FLX series consoles. You are able to plug ZerOS WINGs in to FLX consoles, which allow the console's faders to be set to one function and the wing to be set to another. Any queries let me know. Edward

Hi Mathias, Please send an email to support@zero88.com requesting to be added to the beta test group. Any queries let me know. Edward

Hi Sven, Internally, yes. We’ve had many internal beta versions that we’ve been testing. There is no release date as of yet. Edward

Hello, To delete multiple cues from a playback, tap DELETE -> Z/Shift -> type the cue number you wish to get rid of. This numpad has Thru and And buttons, which can be used to delete a range or multiple cues. Tap the Playback’s flashing button to complete the command. You can save your show file to USB, which you can then load into PhantomZerOS. PhantomZerOS can be downloaded for free from our website which will emulate FLX S. You can then edit your chase, save your show, and load it back into FLX S using USB. Hope that helps, Edward

Hello, ZerOS 7.9.5 was previewed at PLASA this year, which brings many new features, including new auto- effects and a re-worked engine. New Fixture Library is still in the pipeline. Currently Zero 88 Fixture Library 36 contains over 8,000 fixtures, so hopefully you shouldn’t come across missing fixtures too often. Hope this helps, Edward

Hello, After programming your chase onto a playback, enter the chase’s settings by holding SETUP + tap it’s button, and then choose General -> Button Function -> Go. The playback button will then act as a play button for the chase. SHIFT + GO by default will be GO Snap, meaning you can snap into a chase cue. As Kevin has linked to, PhantomZerOS is free to download from our website, which allows you to emulate FLX S24 on PC. You can edit and create show files, save them on PC, which you can then load into your actual console. Hope that helps, Edward

Hi Martin, Thanks for your comments. We have had an increasing amount of requests to configure individual playbacks so they won’t get recorded into cues. We will be looking to implement this in future. Currently one option is to turn off SmartTag, where no playbacks will be recorded into cues, and the second option is to record your House Lights at full to a UDK. You can then configure it to latch, and then also record an inhibit playback for the house lights that you can then use to control their level. Any queries let me know. Edward

Hello, Yes it is available on the beta tester's forum at the moment. Please send an email to support@zero88.com with a request to gain access to the beta software (ZerOS 7.9.4.7), and one of the team will be able to arrange this for you. We have had a lot of positive feedback on this beta regarding Solution performance enhancements. Any queries let me know. Edward

Hi Martin, To remove a fixture from a cue, go into the cue you wish to edit, and select the fixture you wish to get rid of. Then tag any of the fixture's parameters you wish to remove. If you just want to remove a fixture's intensity, tap Z, and tap the middle encoder button for Intensity; "Tag [Intensity]" will be displayed in the command line. Then tap UPDATE -> disable SmartTag -> choose Remove -> press ENTER or your Playback's button to complete the command. Doing this you have told the console to remove any tagged parameters from the cue. Hope that helps, any queries let me know. Edward

Hi Martin, After accidentally updating a cue and adding house lights in, when in tracking mode this update will track through until the house lights are next used. Therefore your easiest way to get rid of them is go back into the cue you accidentally updated, select your house lights and turn them off, and again do a tracking update to remove the house lights from subsequent cues. You could in fact be in any of the cues the house lights are now accidentally on in, as when you turn them off and tap UPDATE, you can choose your tracking from the Update Options, such as Track Forwards, Backwards or Both. In Blind mode you cannot remove data from a cue, however you can edit. Therefore in Blind you can load in a cue, select the fixture you want to get rid of, @., and then tap UPDATE to save. Hope that helps, any queries let me know. Edward

Hi Matthew, FLX S consoles have not been designed to be connected to the Internet. There is no reason why the network setup you describe wouldn't work, but could reduce stability of FLX S and introduces the risk of security threats. Feel free to drop me an email if you'd like to discuss your system further. Any queries let me know, Edward

Hello, If you are not seeing an option for Grand Master when you enter the Master Playback's settings, tap DELETE -> then tap the Master Playback's button. You can then hold SETUP and tap its button, and in these special settings displayed on the internal touchscreen you should see an option for Grand Master. Choose this, and click OK. When using the Master Playback for a Grand Master and Blackout, you will be able to use it to control the overall intensity of the console regardless of whether you're in Channels or Playbacks fader function. Hope that helps, any queries let me know. Edward

Hi Matthew, The DVI-D monitor output on the FLX S48 has a 1024 x 768 resolution that cannot be configured. The Remote devices shouldn't be pixelated. How are these connected over the network? What iPad and iPhone models are you using? Any queries let me know. Edward

Hello, Please send an email to FixtureSupport@zero88.com, along with a copy of the fixture's manual, and one of the team will be able to make a fixture file for you. You will then be able to copy this to USB, plug into your FLX S48, and load it in. You'll then be able to patch the fixture in the usual way. Any queries let me know, Edward

Hello, Regarding your Chauvet fixture, the Shutter is defaulting to Off. Defaults cannot currently be configured on FLX S, however they can on other ZerOS consoles. You can therefore send us an email to FixtureSupport@zero88.com with a request to customise this fixture's defaults. One of the team will then be able to send you a revised fixture file for you to load into your FLX S. The other option is save your show file to USB, and plug into a PC running PhantomZerOS. If you run PhantomZerOS as FLX rather than FLX S, Defaults can be edited. Therefore choose FLX from the drop down, click Go, and once loaded hold SHIFT + F10 -> Load File -> Choose your show file from USB. Then select your Chauvet fixture(s), tap BEAM until you see "Strobe" on the encoders, tap the middle encoder button and then choose "Open". You can then hold SHIFT + RECORD -> tap HOME -> Choose Defaults. Then tap (Z) -> Save Show, and these changes will be saved to USB. You'll then be able to load this edited show file back into your FLX S, where the strobe will default to open. Hope that helps, any queries let me know. Edward

Hi Alex, Gobo images are stored in the fixture personality. Therefore this will need to be edited to implement the images. This is something you can do yourself if you wish, using our Fixture Tools software available to download here... https://zero88.com/forum/files/file/10-fixture-tools/ Alternatively, send a request to FixtureSupport@zero88.com along with the fixture's manual, and one of the team will be able to add these images and send you a new version of the fixture file. Hope that helps, any queries let me know. Edward

Hi Philip, Haha no problem. Edward

Hi Philip, It depends on the dimmers the moving head is being powered from. If the dimmers are like our Chilli Bypass dimmers, each dimmer channel has a switch to bypass the dimmer circuity, thus turning into a normal protected mains circuit. If however they are standard dimmers, such as our Betapacks for example, even when the channel is at 100% the channel outlet is still supplied via the dimmer circuitry, resulting in a messy AC sine wave. This can damage power supplies expecting a normal sine wave supply, and can prove catastrophic if accidentally dimmed. It does also depend on the moving light- some moving lights have 2 power inputs, one for control circuity and one for lamp power, so existing dimmers can be used. This is not common though. Therefore it depends on the situation, but in most cases no, moving head power should not be supplied from a dimmer channel. Edward