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Edward- Z88

Zero 88
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Everything posted by Edward- Z88

  1. Hi James, Ah great, glad to hear you solved the issue. No problem at all, if you have any queries just let us know. All the best, Edward
  2. Hi James, Are you seeing these values displayed as blue in the output window when you power the desk on? If this is still causing problems, please send us a copy of your show file to support@zero88.com, and we'll be able to take a look. Edward
  3. Edward- Z88

    ZerOS 7.9.5

    Hi Eric, Sorry to hear your frustrations. I can't remember whether you are part of our beta test group? If not, you are more than welcome to drop us an email to support@zero88.com requesting to be added to the beta test group, if this is something that may be of interest. This will give you access to the latest beta software. Internally at the time of writing we are currently testing ZerOS 7.9.4.31. We are hoping to release another beta soon for beta testers to get the latest preview of ZerOS 7.9.5. The current beta software available for our beta testers is ZerOS 7.9.4.25. This already includes the ability to change fixture defaults, home values, and max levels on FLX S consoles. Support for what we call composite fixtures is being worked on, but there is no preview of this as yet, and no release date. If you have any further queries do feel free to post, or email me directly. All the best, Edward
  4. Hello, When the console powers up and this playback is output, what does the Output Window display for this fixture? If the fixture is displaying 100%, and when selected colour is reporting 5600K, then it sounds like the console is outputting the correct information to the fixture. If you pull the playback down, and push it back up, does the fixture then come on? If you push the playback up, select the fixture, turn it on to 100% (2 @@ is a shortcut for this), is it on in the correct colour temperature? If so tap UPDATE, and tap your playback button to add the fixture into the playback. If it helps, feel free to send a copy of your show file to support@zero88.com with a description of the problem, and one of the team will be able to take a look and get back to you. Hope this helps, Edward
  5. Hello, To reset the console, these are the keys you'll need to press: Enter Setup, by holding SHIFT and holding MODE, then Arrow down 10 times, and press ENTER. Then Arrow right, and press Enter, which will reset the console. Then hold MODE to leave Setup. To change the Main LCD contrast, again enter Setup, then arrow up 5 times, and press ENTER. Then press ENTER, and hold the up arrow to raise the Back light, and press ENTER. Then arrow down, and press ENTER, and then hold the up arrow to raise the contrast. You should then be able to see your way out of the menus. You may find that using Phantom Jester on PC helps you find your way around the menu structure. Phantom Jester allows you to emulate Jester ML24 on your PC. You can download Phantom Jester for PC here... http://support.zero88.com/975199911 Hope this helps, if you have any queries let me know. Edward
  6. Hi Martin, I’ve had a quick look at your show file, and there’s definitely something strange going on. There’s nothing in your programming that is causing the issue. I will have to do more investigating. Edward
  7. No problem, let me know how you get on. Edward
  8. Hi Martin, If you are viewing the cues recorded as a chase in the cue list window, the fade times you see are not used for chases. These times are purely there for if you were to revert the playback from a chase to a cue stack. Therefore adjusting these won’t effect your chase. Instead go into the settings of your chase, ensure Cross Fade is selected, and then enter an intensity fade percentage. If you enter a colour percentage, do you find this solves the issue? If you are seeing a white intensity value in the output window, it means that channel has been blocked. Basically in this scenario it sounds like in cue 1 of the chase fixture 2 has been given hard values of white, which means that as you fade down from cue 2 to cue 1 you see the colour change. If you’d like one of the team to take a look at your show file, please send us an email to support@zero88.com with it attached, and we’ll be able to take a look and give you an explanation of what’s causing the isssue. Hope this helps, let me know if you have any queries. Edward
  9. Hi Martin, OK, let us know how you get on. All the best, Edward
  10. Hi Martin, Yes that's correct. For the Pi to receive Art-Net from FLX, it must be in the same range. Therefore choose either the 2.x.x.x or 10.x.x.x address on FLX, and assign the Pi an address in the same range. An example if FLX is on the 10.x.x.x range, could be an IP on the Pi of 10.1.1.1 with a subnet of 255.0.0.0. The Pi will have two NICs (Network Interface Cards), one for the RJ45 port and the other for WiFi. Therefore the RJ45 port can be configured on the 10.x.x.x range and the wireless can be set to DHCP. You should find that if your access point has an Ethernet switch built in to allow the FLX and Pi to be connected, that the Art-Net information will be routed correctly. Hope this helps, let me know if you have any queries. Edward
  11. Hi Eric, By default when you enable Art-Net on FLX, this will output your 4 (or 8,) DMX universes on Art-Net universes 0 through to 3. This will be output on a 2.x.x.x IP address however can be changed to a 10.x.x.x IP address. Therefore the device you are wishing to control also has to have either a 2.x.x.x or 10.x.x.x IP address, and a subnet of 255.0.0.0. Art-Net gateways vary from different manufacturers. To change their IP address, you can either do it on the unit itself through a user interface, or remotely over the network, by logging in to the device with a browser. There are various Ethernet gateways available, that allow you to convert multiple universes of Art-Net into DMX lines. For example, we have our EtherN.8 8 universe gateway, and EtherN.2 2 universe gateway. Gateways can usually be remotely configured. For example on FLX, if you have an EtherN.8 connected, it will appear in the Network Devices tab of Setup, and allow you to remotely configure which universe is output from each port. In terms of topology, if you just have a single gateway on the network, you can connect with a single Ethernet cable (CAT5e or CAT6 are most common), directly from the FLX to the gateway. If you have other devices on the network, you will need an Ethernet switch that you can plug all your devices into, and it will then do the job of routing information to and from the right ports. The networking guide attached to the article below may help you out... https://zero88.com/products/control/ethern8/index.shtml If you have any more questions, just let me know. Edward
  12. Hi Nigel, Currently Phantom ZerOS is only Windows compatible. We do however hear of users running Windows on Macs in order to use Phantom ZerOS. Edward
  13. Hello, No problem, let us know how you get on. Edward
  14. Hello, This would be something the fixture would have to manage. Some fixtures have the ability to be told to be dark whilst moving. I believe most Robin fixtures have this functionality, you would have to check in their Function/Control parameter. If they don't, then you will have to insert a cue between 1 and 2 with the fixture off, that allows for Move On Dark to prep them for you. You can then automate cue 2 if you wish, so that it automatically follows on once they are in position. Hope this helps, if you have any queries let me know. Edward
  15. Hi Martin, Great, no problem. Let me know if you have any questions. Edward
  16. Hi Martin, Yep that's correct. If you update the speed of a playback, each time the playback is triggered it will use this speed. If you choose to define a custom BPM speed for a chase, rather than use tap tempo, then I would recommend disabling tap tempo for that chase. To do this hold SETUP + tap the chase's button, then tap General, and under Button function tap Tap Tempo, so that it has a blue stripe meaning its disabled. This means that the chase will run using the defined BPM under the chase Tab of the settings window, and tapping the chase's button will not effect this. That's correct. A useful shortcut that may help you; if you go into the cue which contains the chase trigger, and then wish to update the base lighting state in the master playback, you will probably want to stop the chase before performing the update. An easy way of doing this is pressing and holding CLEAR, and tapping FADER FUNCT, as this will release all playbacks (and UDKs) except the master playback. You'll then be able to update your base lighting state, and the next time you go into it, the chase will run as normal over the top of your updated lighting state. No problem at all, thanks very much for the feedback! Hope this helps, if you have any queries let me know. Edward
  17. Hello, No problem. We’ve had to prioritise other features, but it’s something we’re working on and keen to implement. If you have any queries let me know. All the best, Edward
  18. Hi Sven, Currently there isn’t a way to change fixture defaults on the console. You can however doing this using the Fixture Editor software for PC if you wish. The ability to change fixture Defaults and a new Home button will be coming in ZerOS 7.9.5. One solution would be to set the fixtures in the zoom you’re happy with and record it to a playback. Trigger this playback and don’t release it, and then the Zoom will stay at this value unless you manually change it, or a different playback overwrites it. To record just Zoom to a playback, you will need to press and hold RECORD, and ensure SmartTag is disabled in the Record Options window. ZerOS 7.9.5 won’t support multi cell fixtures. Hope this helps, if you have any queries let me know. Edward
  19. Edward- Z88

    Updated Manual

    No problem, let me know if there’s anything else I can do. Edward
  20. Hi Mark, Thank you that’s useful to know. Hope you get it fixed soon! All the best, Edward
  21. Hello, Probably not I’m afraid. It’s an advance feature that separates the larger consoles from the simpler FLX S consoles. FLX S also doesn’t have the necessary keys on the front panel for entering/leaving Blind. All the best, Edward
  22. Hello, Unfortunately Blind mode functionality is not available on FLX S consoles. This is something that the standard FLX console can do. If you have any queries let me know. Edward
  23. Hi Matthew, Thanks for your comment. I will make a note of this. An extended list of keyboard shortcuts is definitely something we are looking to implement. All the best, Edward
  24. Hello, Of course, you can call us on +44(0)1633 833101. Alterntively, please drop us an email to support@zero88.com requesting to have a chat, and we’ll be able to give you a call. All the best, Edward
  25. Hello, Ah yes, I used to have some of these! Can’t remember what the channel map was. Do you have a manual? I think it is channel 1 dimmer, then RGB, then strobe, then program, in which case when set to DMX address 25, channel 25 will be the dimmer, and then 26>28 will be RGB. Edward
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