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Vari-Lite Controls Support Forum

Edward Z88

Vari-Lite Admin
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Everything posted by Edward Z88

  1. Hi @Ash Welcome to the Zero 88 Forum. I have just replied to your email to Zero 88 Support regarding this. Edward
  2. Great, pleased to hear that solved the issue. Edward
  3. Hi @Ian_p By default, the Record Options window should only appear on the internal touchscreen if the RECORD key is pressed and held. It therefore sounds like a setting may have been changed on your console. This setting lives in SETUP -> Settings -> Record & Update. The default option is "External Display", meaning the Record Options will appear on external desktops (such as remote apps) when RECORD is tapped, but will only appear on the internal touchscreen when pressed and held. When set to "External Display", you should be able to record groups as expected. I hope this helps. Edward
  4. Hi Kevin, Over the weekend I wasn't able to submit any replies, including just plain text. However, since the most recent fix has been implemented I have now been able to submit replies "normally". We will continue to monitor this. Edward
  5. Hi Andy, Please see the link below for information on the Output Window.. https://www.zero88.com/manuals/zeros/desktops-windows/output-window The external monitor can display one of four predefined desktops. Please see the link below for more information… https://www.zero88.com/manuals/zeros/desktops-windows/external-desktops I hope this helps. Please let us know if you have any questions. Edward
  6. Hi @mxinkmusic "Stage Layout" will not be included in ZerOS 7.14 software. Edward
  7. Hi Max, Hope you're well. ZOS-11028 will not be included in the next couple of software updates, but it is logged to be included in a future release. If you have any questions, please let us know. Edward
  8. As effects are "Waveform" based, rather than step-based like a chase, Global Tap Tempo cannot be used to control the speed of effects.
  9. Dear All, We have now implemented a change, which we believe will solve the issue with the forum, that was sometimes causing access errors when submitting replies. If you do continue to encounter this, please send us an email to support@zero88.com Edward
  10. Hi All, Apologies once again for the forum intermittently preventing replies from being submitted. We are continuing to investigate. Edward
  11. Thank you for emailing us the debug file from your console. We will be in touch. Edward
  12. Hi All, If you still receive "Access Denied" errors, please go into your browser's settings, and clear all cookies for the whole of zero88.com. You can then sign back into the forum, and shouldn't encounter the error again. Please let us know if you have any questions. Edward
  13. Apologies if you’ve been encountering stability issues now that the forum is back up and running. We’re monitoring the forum to ensure it is functioning correctly again. Edward
  14. Hooray we’re back up and running! Thanks for your patience everyone. For those of you that haven’t already emailed us to ask what on earth happened, zero88.com webpages began to forward to their new home on the vari-lite.com site. However in the process, the forum was affected, resulting in extremely limited functionality. Apologies once again for the inconvenience, particularly over the festive season. If you have any questions, as always just let us know. Edward
  15. Hello, Thank you for the information. This software is several versions out of date, and is not compatible with the latest ZerOS Remote apps for Android. You will need to update your console's software in order to use the apps. In ZerOS 7.9 software, the "Submasters" window was replaced with the Faders window, graphically showing you what your playback faders are doing. No functionality was lost in this change. In ZerOS 7.9 software and later, it is still possible to name playbacks in capitals if you wish... Let us know if you have any questions. Edward
  16. Bonjour Delphine, Je recommanderais de mettre à jour le logiciel de votre console vers ZerOS 7.13, cependant, je ne pense pas que le problème auquel vous êtes confronté soit un problème logiciel. Pourriez-vous confirmer si vous utilisez le bloc d'alimentation FLX S d'origine fourni avec la console ? La prochaine étape consiste à faire évaluer cette console. Veuillez contacter Axente et demander que votre console soit réservée pour une évaluation. N'hésitez pas à inclure support@zero88.com dans la correspondance. Les détails d'Axente peuvent être trouvés ici... https://www.zero88.com/distributors/axente Toutes mes excuses pour les désagréments causés par ces problèmes. Si vous avez des questions, veuillez nous en informer. Edward
  17. Hi All, To confirm, there is no need to terminate "unused" outputs of a DMX splitter. You only need to terminate the DMX line if there are "receivers" on the DMX line. Edward
  18. Hi @alg There are two types of Auto cues on the console - Auto With and Auto Follow: Auto With allows the cue to run as soon as the previous cue gets triggered. A wait time can be added, to add a time between the previous cue getting triggered and this cue running. Auto After allows the cue to run once the previous cue's fade times have completed. A wait time can be added, to add a time between the previous cue's timings finishing, and this cue running. Please see the link below for more information... https://www.zero88.com/manuals/zeros/cues-playbacks/cue-settings/cue-triggers Hope this helps, Edward
  19. Hi @Techie_v2 In global Cue Only Mode (Setup -> Settings -> Record & Update -> Tracking Options -> Cue Only), upon pressing RECORD ZerOS will essentially take a snapshot of the currently active fixtures, and so playbacks WILL be included in your cues. With Tracking Options enabled (Setup -> Settings -> Record & Update -> Tracking Options -> Enabled), upon pressing RECORD, it depends whether "SmartTag" is enabled in the Record Options window. If it is enabled, indicated with a red stripe, active fixtures currently being controlled by playbacks WILL be included when you record a cue. If SmartTag is disabled in the Record Options window, indicated with a blue stripe, only manually adjusted/"tagged" parameters will be included when you record a cue. Please see the link below for more information on SmartTag... https://www.zero88.com/manuals/zeros/cues-playbacks/record-options/snapshot-smarttag#smarttag Hope this helps, Edward
  20. Hi @Ian_p It would be great if you could attach your show file, along with detailed step-by-step instructions of the process you used. I can then take a look and see why this may have been causing problems. Edward
  21. Hi @Zebroid66 Welcome to the Zero 88 Forum. Sorry to hear you are unable to connect your Android device to your console. Have you used the ZerOS apps before on your Android device, or is this the first time you have tried? Are you able to update your device to Android 12? Please could you confirm the software version currently running on your Solution console? To confirm the current software version running on your console, please click the “Other Windows” button, found top left of the Output Window. From the drop-down choose System Info. In the window that opens will be a line of text displaying the “Software Version”. If you have any questions, please let us know. Edward
  22. Hi @Malvern To best answer both of your questions, it may be easiest to see a copy of your show file. Please feel free to email us a copy to support@zero88.com, to allow us to help further. Please detail which fixture numbers, and which playback numbers you are referring to. Presuming the effect is recorded on a playback fader, firstly raise the playback fader. Using the channel buttons, select the light that is yellow. Using the colour controls, set it back to white. Then tap UPDATE, and tap the playback's button below its fader, to store the updated colour information. It sounds like these playbacks are not mixing how you want them to. This probably means there is information recorded in the cues that shouldn't be. The video below explains in detail how you can mix playbacks together... If you have any questions, please let us know. Edward
  23. Hi Stefan, If you wish to "fade in" and effect, you can use the "Fader Controls Effect" option in a playback's settings. This allows a playback's fader to control the intensity, speed, and size of the effect recorded on it. This is ideal if you have your fixtures in a position, and you want to add movement subtly by fading in the effect. To control just the speed of a recorded effect, you can configure a Speed Override fader. To do this, hold SETUP and tap an empty playback. Choose Speed Override and click OK. Then move this fader to 50%. This Speed Override fader can now control the speed of any playback. To choose a playback, press and hold VIEW, and tap a playback's button. The Speed Override fader can then speed up or slow down effects on the chosen playback, by raising or lowering the Speed Override fader. I'd recommend watching the video below, to make sure you're getting the most out of effects... The "Offset By Group" option may help achieve what you're after. We'd certainly like to improve the effects in ZerOS. If improved effects in ZerOS are a high-priority for you, please vote for "Improve Effects Engine" using the poll on the link below... I hope this helps. Let us know if you have any questions. Edward
  24. That would be very helpful. Feel free to email support@zero88.com if that's easier. Edward
  25. Hi @Ed75 If the Solution and FLX S48 network settings are configured identically, and you simply plug the Solution into your PC rather than the FLX S48, the Remote app connection should work on both consoles. Have you ever used the network connection on your Solution console? If not, it would be worth pinging the console from your PC, to check the network interface is working correctly. Edward
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