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Edward- Z88

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About Edward- Z88

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    Product Specialist
  • Birthday June 21

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  1. Hi Piero, Hold SETUP and tap COLOUR, and choose RGB. Hope this helps, Edward
  2. Hello, Yes a copy of your show file may be handy to take a look at what is going on. From the picture it shows all except fixture 3 displayed in yellow. This means their intensity is being controlled by a UDK, they are Highlighted, or their intensity default values have been changed. More on Output Window colours can be found here... http://support.zero88.com/1011707591 UDK data and playback data will be mixed HTP, and therefore as they are at 100% this will be output. All the best, Edward
  3. Hello, Is there another playback set to Inhibit these fixtures? If so this will be causing you problems unless it is raised to full. Were the other fixture's intensities sourced from another Playback, if so ensure SmartTag is enabled and try updating the playback. Feel free to send us a copy of your show file to support@zero88.com, and one of the team will be able to take a look. Edward
  4. Hi Eric, Great, thanks for letting us know. One of the team will take a look shortly. Edward
  5. Hello, Kevin has linked to some really helpful articles, which should hopefully point you in the right direction. As Kevin has mentioned, this sounds like some configuration in Playback Settings is causing you these issues. In the majority of cases, you should be able to leave the playback settings in their defaults and the console will work as expected. To manually Release a playback and stop it running, you can hold CLEAR and tap its button. The console should automatically release the playback when you lower the fader. If not, in the playback settings under Raise & Lower, Release on Lower has been disabled. This sounds like the Intensity Mixing of your playback has been changed to Inhibit. Again, another instance of Inhibit. You may find the article below useful, which discusses Inhibit... http://support.zero88.com/1077997011 Potentially you have disabled Trigger on Raise, meaning the playback won't run when the fader is raised? Hope this helps, you are welcome to email a copy of your show file to support@zero88.com, and one of the team will be able to take a look and talk you through what may be causing the issues. If you have any queries let me know. Edward
  6. Hello, Great ok thanks for letting me know. (You seemed to have created a duplicate post which I have deleted.) Edward
  7. Hello, Interesting, can’t think of any reason this may be happening. Please could you attach your show file the problem is present in, and list the cues that are causing the issue? All the best, Edward
  8. Hello, Great, thank you for confirming your software version. Yes, the file attached to your post is a debug file, file extension .zdb. Please send this to support@zero88.com with as much information on when the crash happened, and if you think anything may have caused it. Many thanks, Edward
  9. Hi Dave, The analogue 8 pin DIN connectors on the back of the console will control 6 channels, using a 0 to +10v signal. This information can be found on Page 35 of the manual, attached to the article below... http://support.zero88.com/975532281 I believe Strand ACT6 dimmers have the ability to switch between receiving a 0 to +10v signal or 0 to -10v signal, so ensure this is set to receive a positive voltage. You’ll then be able to connect the console and dimmer together, and have intensity control of the dimmer channels. Pulsar dimmers are usually wired differently, so I would recommend consulting your Pulsar dimmer’s Manual to determine the control pinout. Lightmaster consoles use the following Output pinout... Pins 1-6 are channels 1-6 Pin 7 supply voltage from the dimmer Pin 8 is Ground Hope this helps, if you have any queries let me know. Edward
  10. Hello, Sorry to hear this. I would recommend emailing us a copy of your show file to support@zero88.com. One of the team will be able to take a look, and see what may be causing the issue. By latest Solution software, I presume you mean ZerOS 7.9.4? All the best, Edward
  11. Hello, Software update instructions can be found in the release notes included with the software download... Simply download the software, and extract the software file to the root of a USB stick. Plug the USB stick into the console, tap SETUP -> Load File, and choose the software file application. The console will then perform the installation. Software updates will remove the current show file from the console, so make sure you’ve saved a copy to USB if you would like to load it back into the console afterwards. Hope this helps, Edward
  12. Hi Eric, Thank you for the information. If this happens again, please send a copy of your show file, along with a description of what seemed to cause the crash, to support@zero88.com, and one of the team will take a look and see if they can find the cause. All the best, Edward
  13. Hi Sebastian, Unfortunately the Park feature is not available on FLX S consoles. Edward
  14. Hi Eric, Really glad to hear it. Really sorry to hear this. When the console rebooted, was there a message presented asking to save a debug file? It sounded like the console completely froze. If this happens, power cycling is the only way of clearing the issue. Do you mean the internal or your external touchscreen? If external did you try re-calibrating? Please could you confirm the software on the console. To do this tap Z -> System Information, and let me know the Software Version, please check you are running 7.9.4. Did you have Capture connected to the console using CITP? Glad to hear it. The effects engine is something our software team are currently working on for the next software release. All the best, Edward
  15. Hello, A .cft file is basically the format of the Fat Frog's fixture library. Using the Common Fixture Manager, you can add in a maximum of 20 fixtures from the fixture library download (.ift), to create your own library, and then export to floppy disk as a .cft file. You can then also save .ift fixture files onto a floppy disk, extracted from the main library, in order to load extras in. After a clear to defaults however, these will be removed, leaving only the files contained in the .cft file. Hope this helps, Edward
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