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Edward- Z88

Zero 88
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About Edward- Z88

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    Product Specialist
  • Birthday June 21

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    Male
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    Cwmbran

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  1. Hi Erics, Thanks very much for trying this, glad to hear the slow down isn't causing an issue now. If you have any questions let me know. Edward
  2. Hi Mac, Great - if you have any questions let me know. Edward
  3. Hi Mac, Really glad to hear you purchased the dongle - you can now output 16 universes of DMX over ArtNet or sACN, which is very powerful from a PC based system. There are no files on the dongle, so you won’t be able to copy an unlock file from it. The dongle can however be used with any Windows PC. PhantomZerOS will only be unlocked whilst the dongle is connected. When you are running PhantomZerOS as a FLX with the dongle connected, you can check Phantom has been unlocked, by pressing SHIFT + F9 to open System Information. You can then press System Info, and the dongle hardware should be shown at the bottom of the list. Hope this helps and makes sense, if you have any questions let me know. Edward
  4. Hi Mac, No worries - let me know how you get on. Edward
  5. Hi Phil, ZerOS 7.9.5 is the software version that introduced full Art-Net 4 implementation. You will therefore need to roll back to ZerOS 7.9.4, if you wish to continue using the N4 gateway. If you no longer have a copy of ZerOS 7.9.4 and would like to have a fresh copy, please send me an email, and I'll be able to give you access to this. Edward
  6. Hi Mac, Kevin is correct, this would only work if they were the same model/mode as the existing programmed movers. To add these into the show file, you could either address them to the same DMX address as the existing fixtures, so they will be a clone of one another, or you could tap SETUP, and in the Fixture Schedule add additional DMX addresses to your existing fixtures. Again, the same information will then be sent to the additional addresses. To do this, your best option would be to have plenty of movers in your show file, all pre-programmed in palettes and playbacks. When you get to a venue, you could ten use some of these dummy fixtures, and change their profiles to the fixtures in the venue. All programming will then work on these fixtures. Groups can be used to reference intensities, not reference selection. For more information see below... http://support.zero88.com/1011579831 Hope this helps, if you have any questions let me know. Edward
  7. Hello, Yes, you could do this if you wish. Edward
  8. Hi Phil, What ArtNet gateway are you using? Are you using one of these...? https://prolight.co.uk/product/n4-artnetdmx-node We have found that early versions of these units are running firmware, that has an issue with the ArtNet communication. This results in the device working with earlier versions of the ArtNet protocol, but is not ArtNet 4 compliant, which is the protocol streamed from FLX. There doesn't seem to be a way of updating the firmware on these units, so unfortunately you will either need to replace the ArtNet gateway, or roll back to an earlier version of ZerOS. Hope this helps and makes sense, if you have any questions let us know. Edward
  9. Fair point, not sure why that’s not labelled, will look into that. Hopefully that button is obvious enough to not need a label 😉 Edward
  10. Hi Phil, Great, glad to hear it. Edward
  11. Hi Karl, Thanks for letting us know. This is an option in the fixture editor software, under the fixture’s parameter’s details. We will look to add the switched encoder rather than range encoders to relays 6 thru 12 in a future library update. If you have any questions let us know. Edward
  12. Hello, Apologies, by button labels, I mean writing on the physical console buttons, not next to them. Phantom ZerOS currently doesn’t display front panel markings. This is something we may look to add in a future software update. If you have any questions let us know. Edward
  13. Hello, Phantom ZerOS will mimic the physical console. Therefore if there aren't button labels on the physical console, they won't be shown on Phantom. You can however hover over a button, and in the Window header next to "Front Panel", the button name will be shown. Hope this helps, Edward
  14. Hi Joe, Automatically updating Next cues after renumbering cues in a playback is something we are looking to implement in a future software version. This is logged on our software enhancement system as reference number ZOS-8373. If you have any questions let us know. Edward
  15. Hi Phil, Has the console booted since performing the software update, or does the LCD continually spin whilst the console is powered? If the console is failing to boot, please download a fresh copy of ZerOS 7.9.6 from the website here... Please follow the instructions available below, which detail how to perform the software update from a bootable USB stick... http://support.zero88.com/1518909581 If you have any questions let me know. Edward
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