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Edward- Z88

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  1. Hi Marco, We have received your support email regarding this, so will continue over email. If you have any questions just let us know. Edward
  2. Hi Marco, Please email support@zero88.com with this description, and we'll be able to advise on what the cause of the issue is. Edward
  3. Hi Paul, No problem - let us know if there's anything else we can help with. Edward
  4. Hi Paul, Just to double check, the software installation application to be loaded into the console is "ZerOS OS Creator USB - v7.9.5 17-5-2019 MD.exe". If you are running ZerOS 7.9.4 you will be able to tap SETUP -> Load File, and choose this file and load it in. Also available with the ZerOS 7.9.5 download is Phantom ZerOS 7.9.5. This is not the console software - this is the offline editor. If you try loading this into the console you will receive the error you described. Hope this helps and solves the issue. Edward
  5. Hi Thibault, Hope you're well, really glad to hear you have a FLX S48 on the way. Yes your best option for this is to use different show files for each venue. You could build each show file using a standard file if you wish - and simply change your fixtures for each venue. Edward
  6. Hi Walid, If you wish to communicate with Light Converse, you'll need to route your lighting data to the PC's loopback IP address, which is It will be one of the IP options on Phantom for each protocol. I believe Light Converse will be listening on this IP, however you may need to manually change this in Light Converse. Only use one of the protocols to communicate with Light Converse, and disable the rest. It doesn't matter which protocol you use from Phantom's point of view - I'm not sure whether Light Converse recommend a protocol in particular. Hope this helps, if you have any questions just let us know. Edward
  7. Hi Kevin, EFFECT + HOME is the same as the No Effect palette - it simply stops any effects running (the syntax EFFECT 0 ENTER also does the same). In the same way COLOUR + HOME will just home the colour of the selected fixture. It would only give hard values for that cue, therefore only fixtures that needed to Move On Dark for the next cue wouldn't be prepped. When you go into the cue after the block, fixtures could then move on dark for when they're next used. Edward
  8. OK thanks for the information. Will keep an eye on this to see if I can recreate. Edward
  9. Hi Kevin, A quicker way around this would be to go into the cue where you want the movers to stop the effect, select the fixtures, EFFECT + HOME -> SHIFT + RECORD -> type the cue number -> Playback Button -> Merge. Doing this will also turn it into a block cue. Edward
  10. Hello, SmartTag will register a fixture as "off" when at 0%. Therefore if a fixture is at 1% SmartTag will include it. If this is causing you problems, you can simply hold RECORD, tap SmartTag so that it has a blue stripe meaning disabled, and then press RECORD to close the window. Now all tagged fixtures will be recorded, including those at 0%. For more information on tagging including SmartTag, see below... http://support.zero88.com/1014189311 Fixtures can't be created with a minimum parameter level. Hope this helps, Edward
  11. Edward- Z88


    Hi Simon, There isn't a way of undoing updates. Currently there is no way of importing certain parts of a show file. Best practice before doing updates, is to ultimately save your show file, but also copy your Master Playback to a different playback, as a backup. You can then copy from this backup, back over the top of the Master playback. Edward
  12. Hello, Interesting, please could you send a copy of your show file to support@zero88.com with a link to this forum thread, and we'll take a look to see what may be causing this. If you save your show file, and then load it back in again, does the issue persist? Edward
  13. Hello, Have you changed the Master Playback's Fader Function? To find out hold SETUP and press the Master Playback's button. The default is HTP Master. If it is set to either of the Manual Fade options, the Go button is disabled. The fader's travel will then allow you to advance between cues instead of the button. If you want to use the Go button, change this back to HTP Master. Hope this helps, Edward
  14. Hi Eric, No date on this as it’s still very much in development. I can confirm it will be coming to ZerOS. Edward
  15. Hi Kevin, This isn't a bug, however that isn't to say this behaviour shouldn't change. For now, I have added this clarity into the knowledgebase article... http://support.zero88.com/1014189311 Edward
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