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Kirkup_xp

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Everything posted by Kirkup_xp

  1. This forum topic has now been added as a knowledgebase article - http://zero88.com/support/index.php?/Knowledgebase/Article/View/507/17/bad-product-id.
  2. Hi Carl, We're looking into this one - not sure how it's happened, but it does look like a bug to me. I've logged it as a bug in our system - reference ZOS-4582.
  3. Glad to hear you got it sorted, Humphrey. Let us know if you have any further problems.
  4. Thanks for your comments, BassTool. We'll be sure to pass them on to Jon and his manager
  5. Hi Josh Any of our UK Distributors (you can see a map of them, here) will be able to supply these faders. The faders part number is 4418000 and the list price is £2 each. I hope this helps, Kind Regards,
  6. Hi There BassTool, There are a number of 3D simulation software packages out there - most of them offer a DMX Input box which you can feed the DMX Output from your Jester ML24 into, to mimic the behaviour of the lights on stage. If those packages don't support a DMX Input box, you can use a DMX-Ethernet box (like our 1 Universe Ethernet Box) to convert the physical DMX into Ethernet signals, which the simulation software can then use to determine the look on stage. Check out: www.cast-soft.com www.capturesweden.com I hope this helps, Peter
  7. Hi Eddie Sorry for the problems you saw - these have now been resolved and you should be able to download the Phantom Jester installer from the usual location. Peter
  8. Hi Tim Thanks for your patience with this - I've logged the bug where the version is being incorrectly reported with our software team (reference ZOS-4501). As for why the device isn't correctly connecting to the desk, i've asked our software team to investigate this and we'll get back to you with findings. Sorry for the delay here - there's something odd going on for sure. Peter
  9. Hi HobitLight, Have you put the 'desks' IP address in the address field in WYSIWYG? Phantom can output ArtNet with the presence of a ZerOS Unlock Dongle, which are available for purchase. One tip for debugging WYSIWYG connections is to try using the dmxshow.exe in the wysiwyg\bin\ folder - this lets you see the incoming data is working okay, before you load the full WYG file. Peter
  10. Hi there, Silly question - you don't have a PS2 keyboard attached to the desk, do you? I've had it a couple of times myself where i've forgotten about the keyboard and found a book sitting on top of it causing this sort of issue. If that's not the case, then we can look at whether there might be a hardware fault with the desk - maybe easiest to give us a call on +44 (0)1633 838088 - we'll be able to talk through fault finding in real time then, and get you back up and running as quickly as possible. Peter
  11. Hi Dylan Just to clarify, the product you're describing is a Leap Frog, not a Leap Frog 48... Leap Frog 48 is the product with USB ports, whereas Leap Frog has a floppy drive. I've relocated your topic into the appropriate forum. 1) You probably have the intensity still 'up' on the virtual fader associated with the LED par. Each internal fixture has a virtual fader which is displayed when the wheels are showing Brightness. Select the fixtures and drag down the central wheel to adjust the intensity down. This should resolve your chase issues. 2) You can do this using Partial Mod
  12. Hi Paulo You can release the cue stack using CLEAR+MEMORIES. You can also apply this to submasters too - CLEAR+SUBMASTERS. If you're running in Tracking-Advanced mode, you can create an intensity only submsater for the moving lights easily. In other modes, this may prove more difficult to achieve. Which mode are you using? Peter
  13. Zero 88 are pleased to announce the launch of ZerOS version 7.3 software for Solution Series, Leap Frog series, Frog 2 and ORB series. The following are now available from our support centre: - New desk software (ZerOS 7.3) - Offline editor software (Phantom ZerOS 7.3) Version 7.3 includes number of changes for new production units. Current users of version 7.2 need not upgrade at this stage. A full list of changes are available in the Release notes.
  14. Issue 1 of the operating manual for the Solution Series is now online and can be downloaded from the product page - http://support.zero88.com/main/en/product/101
  15. Hi Burnt Phingaz, If your desk is running version 7.2 software, you will already have gft23 installed - this is done as part of the software upgrade process. Just worth noting this incase you're already up to date
  16. HI all, We've just released a new version of the Fixture Tools which fixes this issue - let us know how you get on. Peter
  17. Version 2.6 of the Fixture Tools has been released, which fixes a number of bugs in the fixture tools. This is available from the product specific download pages. Fixture Type Editor The Fixture Type Editor is a PC (Windows) based tool that allows you to create or modify fixture type data files for use on the ORB series, Frog 2, Solution series, LeapFrog48 & 96, JesterML/TL, Frog Series, Illusion 500 and Diablo lighting desks.DOWNLOAD HERE. You can also use the tool to export fixture files in the correct format for the Sirius 250/500 desks. A user guide for the fixture editor
  18. Hi Francesco. Assuming that is Release 10, the ZerOS consoles are not supported. They only got added to Release 22. It's probably best you talk to Cast about upgrade options. Peter
  19. We are investigating adding support for the T1710 into the next version of ZerOS, however it does look like this might be quite a complex screen to make work. Watch this space.
  20. Hi Chw, I'm really sorry to hear you've had these problems - it doesn't sound normal at all. Could you email me a copy of your show file, together with the information displayed in SETUP / FILES / DESK INFORMATION to peter.kirkup@cooperindustries.com and i'll get our team to look into this straight away for you. The tracking backup functionality allows you to link two desks using an Ethernet connection and syncronise show files. You can use a PC as the second 'desk', using the ZerOS Unlock Dongle. For this solution to work, you need to be only outputting Ethernet DMX, not physic
  21. Hi Francis If you have the latest release of WYSIWYG, you should not need the CFB file. That was only required on early releases. What version of WYSIWYG are you running? Peter
  22. Hi there Peter - thanks for your detailed post. Is there a light flashing on the flash button next to Channel 4? I wonder if perhaps somehow the channel is trapped at a level - if you move the fader up and back down, you should be able to grab it's level and pull it out. Let us know how that goes, and we'll let you know the next steps if that doesn't work. Peter
  23. Version 2.5.3 of the Fixture Tools has been released, which includes a number of bug fixes. This is available from the product specific download pages. Fixture Type Editor The Fixture Type Editor is a PC (Windows) based tool that allows you to create or modify fixture type data files for use on the ORB series , Solution series, Frog 2, Leap Frog 48 & 96, Jester ML series, Jester TL series, Frog Series, Illusion 500 and Diablo lighting desks. DOWNLOAD HERE. You can also use the tool to export fixture files in the correct format for the Sirius 250/500 desks. A user guide for the
  24. Hi Danno What IP addresses do you have assigned to the desk and the PC? The application discovers the desk using UDP broadcast packets, which can mask some IP addressing issues. If your IP address is not in the same range as that of the desk, that could cause connection problems. Peter
  25. The new Zero Wire CRMX units are provided with the Zero Wire CRMX Manager utility, a small configuration application that lets you see the various settings available within the unit, such as the radio transmission power, the RDM enabled setting and which protocol (DMX, sACN or ArtNet) is enabled on the device. To use the Zero Wire CRMX Manager you will need to connect your PC to your Zero Wire CRMX TX (the transmitter) using two straight network cables and a network switch. Unlike some Ethernet devices, a crossover network cable between the two devices will not work. Once connected, th
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