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Good luck Jon but I'm not surprised. TBH since the Varilight take over it's felt like the beginning of the end. The issue of the latest software will probably be the last so I hope we all got our wish list items sorted.

@Davidmk Thank you for your response. I'm not back in the theatre until Tuesday evening but will check out the Event Monitor then to see if anything is reaching the desk. All network connections are wired and the PC doesn't have WIFI so shouldn't be a network issue but you never know with networking.

Yup, couldn't agree more. I guess the days of technical support here on the forum from official sources are done, hopefully we'll be shown otherwise.

I took "forum admins" to mean they sort out the forum when it dies and deal with inappropriate posts. So, yes, my assumption has been that the prompt and helpful days of Edward and Jon are over and we are, as you say, "on our own". I, for one, would be delighted to have this cynical and depressing assumption proved wrong. The newish thread - 16 bit intensity really 8 bit - is one that seems to require their attention (even though you have tried to help).

I notice the two support personnel Jon quotes above have a combined contribution of posts on this forum of exactly zero (since Sept/Nov 2024 when they joined). Looks like we're on our own folks, or they've got some work to do to establish their credibility and start making an active contribution - which I guess is part of what they are paid to do (unlike us). A 'hello' and a short resume would be a start…