Leaderboard

Sorry to hear you're having hassle with your Jester ML - Keith will be along soon with a better solution but for the time being... 'Bad Product ID' is usually because the battery has failed - once the battery is replaced then selecting 'OK' should boot the desk - first thing to do before all else is to a Clear/Reset in SuperUser before doing anything else so the desks internal processor tables can be set to a default vale - this often resets the 'Bad Product' message. Daft question but was the new battery inserted correctly ii.e not upside down? It does happen - I had a customer do this earlier this year & swore blind the desk was corrupted until he realised someone else had replaced the battery and put the new one in the wrong way. (To be honest - in my experience Jesters have proved as reliable as the old Sirius) What happens if you remove the update flash drive and just power the desk on with no buttons held down? I can't say for definite but the presence of a flash drive as the desk boots might be skewing things - it shouldn't but it might. I've had it happen to me, the USB bus is initialised early in the boot process to ready a keyboard or it might simply be trying to 'size' the flash drive - this might be upsetting the boot process? If all else fails - I have a couple of processor boards in stock, along with an ML front panel and fader boards - I'm sure we can get you sorted but it's likely to be something simple.

Because I had a fixture that responded to the house desk but not my FLX. Fixture showing "no DMX" error even though my tester said there was a signal, no errors or "flicker", with appropriate values at the fixture address. Fixture has worked with FLX many times in the past (last Sunday in particular). Anyway, after trying the house desk I reconnected the FLX and it worked on that as well. Trying a different frame rate would have been the next option. Facilities mgr reckons it's the Halloween effect (which is no more illogical).